A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
Company replied

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A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
Company replied
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more
Company replied
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... See more
Company replied
Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... See more
Company replied
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
11-12 Old Bond Street, W1S 4PN, London, United Kingdom
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service and product - will definitely use Viva Lagoon again. I would particularly note Emma who was super-helpful and paid attention to the entire process through to delivery
One of the very few companies with such an incredible customer service thanks to Emma. Her caring and attentive approach deserves 5☆ and more! I have no doubt we will be purchasing from them again, as well as, recommending the company to friends and family. Massive thank you for all your help Emma!
I was so pleased with my first swimsuit in pink that I ordered a second in coral. Gt cut, good fit and flattering. I hate padding and there was none, the only slight criticism is that the back could plunge more. They both arrived promptly. Thank you.
I've been looking for this wirework utensil pot for AGES, to complete my kitchen, so was delighted to find it here. It arrived quickly, carefully packaged. Very happy customer, I will be back to your site!
I recently purchased two Margot Selby bath sheets ....they are stunning ...the design is Tankerton , the colours are vibrant and they are lovely and thick ,very good quality....I can't wait until my bathroom has been decorated as they're going to look amazing
We are very pleased with our purchase. Excellent and efficient contact with staff who made the purchase easy.
Really good service from start to finish, very happy with our new furniture
Absolutely fantastic customer service. I managed to create a bit of a problem in the way I put my order through and it was dealt with extremely well. Having had a bad experience recently with a company purporting to sell something they didn't have and trying to get me to buy their own preferred brand I was relieved to be dealing with people that really cared about their customers. Wouldn't hesitate to use them again.
Really great service and regular contact on details of my order and when I should expect its delivery. I'm really happy with the sideboard, it looks great
Excellent product at a great price. It was delivered on a pallet in order to protect the glass. This was very difficult to remove which is why it was given 4 stars and not 5.
Great, quality product, great price, really well packaged and seamlessly delivered to my home in Switzerland. The communication was great too. Highly recommend!
I ordered 4 sets of cutlery and only 3 turned up and I'm still waiting for the other set to arrive. Communication with customers is not very proactive.
Since my review all has been resolved

Reply from Viva Lagoon
Bought 2 beautiful sunloungers. As with many things these days they where not instock and on their way from italy but i was kept informed at all times and the 2 people i delt with where both brilliant. Very personal service. I will shop here again. Many outlets could learn a lot from Lagoon.
Oh the loungers are amazing

Reply from Viva Lagoon
Great service. Ordering was easy. Free delivery and came really quickly! Will definitely use again.

Reply from Viva Lagoon
Great service! I ordered lovely dining plates and although one of them arrived broken due to courier not handling it properly, I received a replacement the next day!

Reply from Viva Lagoon
Bought a set of towels from here; very pleased with service. Towels are as appeared on website, lovely quality. Speedy delivery!

Reply from Viva Lagoon
A first class service from this company from my initial enquiry to delivery . Nothing was too much trouble to ensure complete customer satisfaction. I would not hesitate to use this company again . Special thanks to Emma who made sure I was kept up to date with lead times and delivery .

Reply from Viva Lagoon
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