Ease of purchase but no communication indicating seats were purchased. I downloaded the app and they still do not show as an up-coming event. When I asked chat gpt it said tickets would be available S... See more
Company replied
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Review summary
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I firstly was having issues with purchasing the tickets and this resulted in my orders being cancelled, however, I was unsure why as when I received the cancelled order email, it did not provide the r... See more
Company replied
I tried to transfer a ticket and it didn’t work so I just kept both tickets. A little confusing and unsure how the process worked but other than that it was pretty chill.
Company replied
I prefer to have the tickets once I bought them it feels more secure and is weird that it sends me to another page for my tickets and not have them on the app
Company replied
Company details
- #10 of 21 best companies in Event Ticket Seller
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
115K reviews
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Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Booked the Sieara Grand Hotel for 2…
Booked the Sieara Grand Hotel for 2 nights, at checkout I had to pay an unexpected additional $100.00 for the stay.
September 18, 2025
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
delivered as promised
August 7, 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
The entire buying process was very easy…
The entire buying process was very easy and I was very pleased with the results
August 7, 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Easy peasy!
August 7, 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Very good buying
August 4, 2026
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
I was charged 400
I was charged 400
Dollars for 2 seats and they were supposed to be 80/each
August 7, 2026
Reply from Vivid Seats
Thank you for your review. We appreciate the opportunity to explain how ticket prices are determined. As a ticket marketplace, we serve as a platform for buyers and sellers to connect. The sellers set their own prices for the tickets they list, taking into account factors such as seat location, included amenities, and current supply and demand. Since this is a live market, prices may change as tickets are listed and sold. We recommend checking back frequently to find the best price available for you!
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
I don’t have my tickets
August 4, 2026
Reply from Vivid Seats
Hi there! Thank you for your review. We understand how important it is to access your tickets seamlessly. We received communication from you, and our customer service team was able to assist you in accessing your tickets. If you need any further help, please don't hesitate to reach out. Our team is always happy to ensure you're ready for the event.
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
You make it too difficult for an old…
You make it too difficult for an old man to negotiate the steps needed to access tickets.
August 7, 2026
Reply from Vivid Seats
Hello! Thank you for your feedback. We realize how vital it is to get your tickets without complications. As a ticket marketplace, all tickets are sourced directly from the primary market, which sometimes involves additional steps or downloading a different app to access your tickets. This procedure is a security protocol set by the venue to safeguard your tickets. If you need further support, please contact our customer service team.
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
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