Vodafone 

I don't want to give any stars.

They sell you insurance stating that your phone is covered when I have lost my phone they don't want to know any thing about it because the number is covered on the phone its on not the phone itself you bought. There is no need to buy insurance if you have a contents insurance. They are misleading customers. They sold me a phone and plan telling me that's how much it will be on a plan. I have paid off my phone 2 years ago and they are still charging me the same. When asked why is not reduced they tell you coz its only the plan. Stop misleading people your sales staff are misleading customers. I am waiting for manager to call me.

Terrible Service
 Ask to help me to get 2.4 on my mobile but I was informed that I should call Apple Customer Care – Rubbish Terrible Service
 Next Call – Spoke to Anu in Christchurch – Who kept me 45 minutes on the phone to change my password – Terrible Service again
 Finally spoke to Holly (Supervisor) in Christchurch, who changed my password immediately
Appreciate if you could please listen to the Calls I made on Friday, 21st January, 2022 and get back to me

called 0800 number, asked what to do to renew my pre existing mobile number. told me to go to the nearest vodafone shop as i wanted to pay as you go. said that that was not a problem as my number was still active. went to the shop the staff member asked me how long i had had that number. couldn't tell him so he gave me a sim card and told me that someone would call at 4pm tomorrow, that didn't suit me so i called the 0800 number and the lady was very helpful, she asked me some questions and activated the number. when i got home their was a message to give me the name on my licence which i sent. then i was asked to send photos, honestly it seemed over the top to me.

I have been with Vodafone for more than 10 years and would love to stay with Vodafone.

Previously my plan was with my partner together and now he decided to move to 2degrees, however I still want to stay with Vodafone. I have been in touch with online assistance with 4 different people + called to 777 several time with my partner.

He mentioned to Vodafone that he would like to make me the authorized person for my phone number! We have completed the form and everything!

But until now I still unable to get my number as a prepaid number!

The customer services are super super bad! They said there is no records about changing my phone plan and they cannot do anything about this.

I am so disappointed with all these services that I've got. Even when I ask do I need to change it to 2degrees because my number was linked with my partner. He did not directly said but his meaning is I can go for it!

Super bad services! plus they hanged up my phone when I want to do the online survery.

you charge money for this third world a*s internet ? Fu*k vodafone 🖕

Vodafone really need to change there refund policy. I brought a Bluetooth speaker in store today and decided to refund it because I found one (same item) but just awhole lot cheaper. $200 cheaper! Not even 40 minutes later I tried to refund it but was told I couldn’t because it was printed on receipt. No refund! Absolutely terrible. Never will I recommend buying or even signing up with there plan to anyone. TERRIBLE

I had to use the Vodafone chat service as my phone is faulty and cannot take calls. I’ve been struggling to pay the wifi lately due to the whole COVID situation and I connected with someone named Sangram. I would just like to thank him for his generosity in extending my bill to when I will be able to pay for it. This has lifted a lot of stress off my shoulders and I hope to pay it forward somehow in the future! Thanks so much!

Really hopeless, I had old number that I want to remove from my accounts and transfer the credit to current number. They told me it is all done and I will see it in 3 working days. Then notthing happens, and I called them back and use their wonder live chat in the app..... All the answers that gave me it is - - - we do not anything, and there is not records at all. And there is nothing we can do. Hopeless! How can you tell me there is not records in the chat in your own App and no one knows anything a week later.

My wife and I arrived in NZ during covid pandemic. We arrived at the MIQ hotel in Auckland city. We didn't have a NZ sim card so were given a Vodafone sim.
We attempted to activate it by phone and it didn't work. We phoned the 777 number but were kept waiting for 30 minutes before we hung up.
We won't activate it and will only use to receive sms. We will go with another more reliable company.
Vodafone, you didn't lose two customers, you lost two prospective customers.

Vodafone have missed an invoice payment at their end. So the morons have cut off my services which affect myself and three other people on my plan.
Only phone number I can ring is Vodafone now. But excessive waiting times obviously adding fuel to the fire. Touched base with Vodafone regarding this prior due to excessive reminders, but they cut me off! And never rung back. Absolute morons that work for Vodafone.

Terrible service, used the chat service as thought it would be easier to understand as talking on the phone with the call centre was not working out as i couldnt understand a word they said. Chat is even worse as you request something and they go off track or take 10 minutes to reply or atleast give the customer a give me a second as we look into this. I had to type in "hello?" before they replied with sorry just looking for the number???? just a terrible experience and look at not using Vodafone after this experience, and ive been with Vodafone for over 20 years

Absolutely terrible, keep charging customers with false disclaimers for their promotions.

Go into the shop. It is the biggest waste of time trying to do anything on the phone. I've wasted a huge chunk of my time on calls to their team in the last few weeks. It gets you NOWHERE. For a business as big as this, this is an ABSOLUTE JOKE. If you even remotely try to set your account up so it works for when you're traveling or going to have a change in demand for things because of work they are incredibly unhelpful.

It is difficult to keep something helpful and constructive when the service received from Vodafone is so NOT both of those things.
I am sick and tired of having calls and texts not go through (even when the person is right next to me during testing). I check voicemails to be told I have none, then sometimes days later get the voicemail I was checking for and the system gives the time and date as prior other checks.

I wish I can give 0 star or minus. horrible service . people don't know what they are doing . 2 days and hours on call still my new plan is not working and not resolved.

Vodafone are completely useless. They tell you one thing and do another. After 4 different calls lasting over 3 hours I still haven’t made progress with getting a simple broadband upgrade. I’ve had it with Vodafone. They are s**t. Don’t ver deal with them if you value your mental health.

If I could give a rating under 1 for service range and customer service I would.

What a crap service, their customer service are all from outside of NZ. They all are useless. Don't even try them, you will regret even approaching them. I had to disconnect after two days because of their absolute crap service. A bunch of dumbs who can't even diagnose a simple issue. The technician that I spoke to over the phone told me in order to solve internet issue try using different power outlet to plug in the modem when the modem is perfectly powered on. What a dumb dumb

there should be a minus-star option. absolutely the worst telco that i have ever had the misfortune of dealing with. i was just over a week late with my payment, having been pretty much on-time for many years, and they put my service on hold. i paid online via my westpac account, called their customer service and emailed a copy of the payment, but their billings/collection department refused to take the block of the service. zero goodwill for my many years of loyalty. will be looking for a new ISP asap.