Vodafone 

I have been with Vodafone (and its predecessors) for years. First they cut off their email system (understand the reasons why). Then I get told they are cutting off the copper landlines and if I still require landline I would have to go to another provider. Only have adsl broadband at home address. Get told I can't go to wireless. So now trying to close account and nobody will reply to anything. Have spoken with legal advice who are drafting a formal letter to them cancelling all my dealings with. PS went to another provider that has signed me up for unlimited wireless broadband which is working perfectly

Tried for months to get a new connection for broadband fibre. This company couldnt organize a bang at a brothel with a fist full of $50 notes. The worst customer service on the planet. And i already have 3 other accounts with them. No coordination , record your conversation then act on something completely different , total dumb arses.

Worst company for mobile/broadband services, rip off for poor quality service.

'Technical ninjas' read from a script and then transfer you to another department so you end going round in circles getting the same script. Awesome customer service.

Phone has been sent in 7 weeks ago..wrote multiple emails..no response..2 20min call waiting phone calls to tell me its they will email back..no email..another 20min call waiting to tell me could be another 2 weeks..
Last phone I go with vodafone..should've just paid alil bit more for the better spark service

Vodafone has saved me money by inspiring me to give up on mobile phone ownership, and thanks to Vodafone I will no longer being needing to buy hair care products due to sudden onset of female pattern baldness after being their customer for less than 5 hours. Will be donating the clumps of hair I pick out of my vacuum cleaner if anyone knows of a good cause.

I have a static IP address with Vodafone. Have been using it for roughly 5 months. Worked absolutely fine. Yesterday, it suddenly stopped working. Got on the mobile chat help and spent 45 minutes chatting with consultants. Got transferred to "the right department" 5 times. Each time, i had to retype the whole story, give my account number AGAIN, etc etc. The sixth consultant just ended the chat when I didn't respond fast enough for her liking. Then I called them. Spent another 45 minutes on the phone and yet the static IP address is still not allowing me internet access. Their service desk function is TOTALLY useless.

Too bad we cannot rate less than 1 star. Awfull company. If you like to be treated as a number, go with them, otherwise, don't even approach. If you want to set up an account with them, it may take up to 3 month to get internet service at your property, and they will still try to charge you for it. Finance service is even worse. One day you get told that there is no problem with your account, and that you even have a small amount of credit, the next, there's a vodafone debt collector that contact you cause some bills are overdue. I had to contact them several time to get this problem fixed. Huge company that cannot seem to get there head around the most basic problems.

I was on prepay originally. I started to get "spam" texts where they were advertising something or trying to get me to use their app and spin their stupid wheel of deals. I asked if they could stop sending these messages but was told no. I then got a call early-ish in the morning for someone trying to up-sell me. Unfortunately, it actually sounded like a good deal, supposedly $25 dollars for this unlimited plan. So I put 25 dollars on my account. When the bill came through, it said I was short by a few dollars. At first I was confused and then I realised the price quoted was not including GST. When on the call, I asked the Vodafone representative if I could pay the exact amount on the bill, and was told yes I can. However, when I went to pay the bill, it said it has to be over $5 dollars. So I put in the amount for last month and this month but then it said I couldn't have decimals. So instead of the quoted $25 dollars, it costs $28.21 plus I have to round up which makes it $29 dollars. I reluctantly pay that. I check my account and low and behold, an extra charge of $0.62 for using a debit card, which is in the fine print as you are paying. Total $29.62 for what is supposed to be a $25 dollar plan. To be honest, if they had said it is a $30 dollar plan I would have still joined because it is lower than the competition. This way makes me lose all faith in Vodafone and I cancelled my account.

Lost my first sim with Vodafone, got a new one, cant set up. says: “we’ve had a technical hiccup” asks me to call customer service but I cant activate my sim because of the technical hiccup so I cant call them, tried signing up with different email addresses, bought another sim, ran into the same issue, I think its time I switched to another service provider…

Worst customer service. Trying to move house and it's been three weeks and still hasn't shifted to new address. Called three times and told three different things about what is wrong, with no timeframe or suggestion on what they are doing to fix the issue. Contacted a different internet provider and they immediately picked up and directed me to their tech team who quickly saw there was a problem after searching for my new address and were able to investigate to resolve the issue, which vodafone were unable to do, even though we've been their customer for years.

Not even 1 star.
Worst customer service ever. I assume lots of people are outsourcing and not sure if they know anything.
I had to contact them more than 3 times since they keep disappearing during conversation.
Seriously now I am talking someone due to wrong invoice..they keep passing me to someone else and this one is 3rd one. Now she hasn't been answering over 20 mins. What a time waster. I will never recommend Vodafone and will say never had them.
Seriously you will lose all your customer with this rate.

So disappointed.

I have just asked for vodafone to cancel my phone plan at the end of next month and they cancelled it immediately while I was on the phone. This is just another example of why vodafone is just awful. I will be moving to another provider and really really hope you do a massive rejig of your helpline and how you support customers

Happened a while ago, sales team called up to 8 times per day, with 17 calls in 7 days to sell a larger plan. This is after asking verbally twice during these calls to stop harassing. Still not over it

The worst customer service, they would not help anyone else except the person who the account is registered with. This goes for family members or flat mates in the same house. Worst service with an Indian guy who would not transfer the call to a supervisor. Three houses got the same issue with vodafone, be aware worst service and worst internet connection. they are all useless

Very trash coulden't even watch the Superbowl because the wifi kept disconnecting and I can't even connect to the 2nd network they gave us this service sucks!

Vodafone is absolutely awful to deal with. It is impossible to talk to a human for any help. They hide their contact numbers and force you to answer the same question over and over again to Bots on their website. When you eventually get a phone number to call, you are talking to automated voice machines. It is very hard to get a person to talk to you and when they finally do talk to you, you get transferred to another Bot!

Zero customer service.

The chat service is great if you love saying the same thing to 7 different people in a row for over an hour and then being transferred to another agent who asks you the same questions and then transfers you to another wrong agent who asks you the same questions and then you get so frustrated you quit the chat and nothing gets resolved. Love it.

Minus 5 stars.
Vodafone Tv. Pay $160 for box.
Box now obsolete as Vodafone has stopped service.
Total load of troll faeces.

If you want some of the worst customer service you'll ever get from a company, then Vodaphone are the company for you. Half the people on the phone sounded like they didn't want to be there at all, and the other half almost sounded like they were angry at me for even calling.

If you want the worst and most unreliable internet service, they're the one for you. I was previously with Spark, who I had to swap to Vodaphone for work. Spark is quite literally 1 Million times better in their service & customer service. When you call customer service, you should feel like the people on the phone are there to help, and don't worry - the issue you have, we will service it!

Avoid at all costs, it's not worth it. Hence the consistent horrific reviews. This company does not care.

Whilst trying to get my prepay to change to Monthly since earlier today...I was getting bits of info that absolutely did not help...the last person got me onto my account number to start it all...I kept having to go back thru the system ... people weren't listening to me...jus blind guessing... It has taken all day literally as I rely on my phone work purposes...I cannot attend work tomorrow now because of this...Soooo angry + let down...I start 4:30am to 5pm ...