I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... See more
Company replied
Location
Switch locationUnit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
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See what reviewers are saying
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being wi... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ We had an outstanding experience at the phone store today! Samuel was absolutely amazing — he went above and beyond to make sure everything was perfect for us. His dedication, patience,... See more
Company replied
Went in to get a new contract for my son. Spoke with Phan, she was very helpful and explained everything perfectly. Unfortunately my son did not get his first contract but she did upgrade all my other... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basildon
Written by the company
Contact info
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, United Kingdom
4.9
Excellent
180 reviews
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Mai was exceptional
Mai was exceptional. Very happy with the service. Would recommend
July 14, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Keagan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phan so pleased we called in store 100%…
Phan so pleased we called in store 100% happy
July 6, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Maurice,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phan is amazing
Phan was brilliant, talked us through all the choices and got us rhe best deal she could. She was very personable and made us feel at home in the shop.
July 4, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Lorna,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mai was very helpful with upgrading my…
Mai was very helpful with upgrading my phone and plan
July 4, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Debbie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Phan
Phan
at the Basildon Vodapone store went above and beyond normal circumstances to a help me today more than expected
June 24, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Thomas,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Sam
Excellent customer service from Sam
June 16, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you mai
Thank you mai, she helped massively with my phone upgrade! Traded in phone, nice fast and quick! Really helpful with everything including Wi-Fi for home
June 1, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Samuel,,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
A costumer service was brilliant Mai…
A costumer service was brilliant Mai was very nice and professionally was nice to work with her
June 1, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Natalia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service! Very helpful, mai was fantastic
May 2, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Chelsey,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mai was super helpful with setting up…
Mai was super helpful with setting up our new plan and could not be any happier with the customer experience
May 2, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Harry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly
Very friendly, had a wide range of products and services explained to me lots of options, excellent customer service,
Nothing was rushed.
I did get a better plan while I was there
All in all a worthwhile trip
Assistants name was mai ⭐️
May 1, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey Ketroi,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey Linda,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam was very helpful and informative…
Sam was very helpful and informative helped me cut my bills down
April 28, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Christine,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
very poor service
One of the worst broadband service and technical support I have come across. The service does not work with Sky devices ……the network is poor on their mobile 5g promised when I moved over about sharing a network with 3 well that never ever happens. Sky sent around an engineer and he proved how poor it is on keeping connection with the service.. NOT happy got out and went with SKY instead
April 20, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Kevin,
We are really sorry you had such a poor experience. It’s frustrating when the service, coverage, and support don’t match what was promised—especially after an engineer confirmed the issues. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Upgraded contract
Phan was very helpful in providing all the different options and helping us find the best plan.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Jack,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to get a new contract for my…
Went in to get a new contract for my son. Spoke with Phan, she was very helpful and explained everything perfectly. Unfortunately my son did not get his first contract but she did upgrade all my other SIM only plans and saved me money. Excellent customer service.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mai Basildon
Mai
I came to get a sim for my daughter. This was done with ease and I am happy that I got what I needed. She made sure she found a good deal for me
April 15, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Zoe,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phan was very helpful in more ways
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being with ee for last two yrs.
April 10, 2026
Unprompted review
Reply from Vodafone UK - Basildon
Hey Catherine,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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