Sonya was amazing. I came into the Vodafone store in a state of distress and she helped solve all my problems in a very professional manner and now I am leaving the store extremely happy with all the... See more
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Location
Switch location1 Commercial Road, BH2 5RH Bournemouth, GB
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Kiera and Hayley at the Bournemouth branch were extremely helpful and cheerful in helping me get my broadband sorted. I'm incredibly satisfied with the service! 5 stars.
Company replied
Flew into Vodaphone Bournemouth today, spoke to Gary and Zacaree who were super kind and knowledgeable about Broadband. I’m so excited to get my 5G broadband an I’ve got the brand new 5G router, model... See more
Company replied
Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bournemouth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
1 Commercial Road, BH2 5RH, Bournemouth, United Kingdom
4.7
Excellent
189 reviews
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Cancelled my plan immediately…
Cancelled my plan with them immediately and returned the router same day and well within 14 days cooling off etc and now you are telling me I owe you money, it's 'overdue' and if I don't pay, you will ruin my credit scores. Went to the shop where I returned the router and cancel the plan and she couldn't help because I got it online. She was able to help last time and being bought online didn't seem to be a problem then.
By the way, I am deaf and need my phone to communicate more than most. I can't phone you and I don't want to use the chat lines because it's dire.
I would give you zero stars but it seems that is not an option.
Will never use your company again. Lots of people say that but I mean it!
September 24, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Jane,
We're truly sorry to hear about the issues you've faced with our router service. This isn't the level of service we aim for, and we value your feedback. To help resolve your concerns, we suggest reaching out to our support team by calling 0333 304 0191 or using our Live Chat available at http://vodafone.uk/2LCJiTm.
If you need further assistance or would like us to investigate anything else, feel free to connect with us on Facebook at http://vodafone.uk/2Fpnah2 or on Instagram at https://ig.me/m/vodafone.
We're here to help and ensure you have a better experience moving forward!
Thanks,
Vodafone Social Media Team
Sonya was amazing
Sonya was amazing. I came into the Vodafone store in a state of distress and she helped solve all my problems in a very professional manner and now I am leaving the store extremely happy with all the services I received from Sonya. It is for this reason that I continue to choose Vodafone because all the staff that work in the Bournemouth shop have always been extremely helpful as Sonya was today.
September 20, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey James,
Thanks for the lovely review and fantastic support for Sonya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was absolutely fantastic
Amy was absolutely fantastic. She solved my issue instantly and my new phone is ready for me on release
September 14, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kiera and Hayley
Kiera and Hayley at the Bournemouth branch were extremely helpful and cheerful in helping me get my broadband sorted. I'm incredibly satisfied with the service! 5 stars.
September 9, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Ines,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Kiera and Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gary was so helpful amazing and saved…
Gary was so helpful amazing and saved me a lot of money
September 6, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Dianne,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional customer service
Exceptional customer service! Friendly approach, My advisor "Zacaree" had great knowledge and my needs were met. Very happy with the service that was delivered.
September 4, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Anita,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy was very knowledgeable and had…
Amy was very knowledgeable and had great customer service skills
August 29, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Jordan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’d give it zero if that was an option
I’d give it zero if that was an option, and I’d call it a comedy of errors but it simply wasn’t funny.
We started the day with perfectly acceptable 5G WiFi.
We went to Vodafone to change our pay as you go contract to a cheaper 24 month plan.
We got home and our WiFi had stopped working.
We then received an email asking for our equipment to be returned
We phoned Vodafone - 45 minutes later were advised to visit the store.
2 and a half hours after entering the store we are told “sorry. Our mistake. It’s been cancelled and we can’t give you a replacement”
A day wasted. Business appointments cancelled. No chance of working the weekend to catch up. No tv. No internet. No sorry. Just an absolute car crash of a service. I wouldn’t mind if they gave a toss. Couldn’t have been less interested.
August 28, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Jason,
I am sorry to hear about the experience you've had. I completely understand how frustrating it must have been to have your broadband service stop working after what should have been a straightforward visit to the store, especially when it resulted in a lost day, cancelled business appointments, and no access to internet or TV services.
From what you've described, it appears that an error occurred during the account changes made in store, which led to the cancellation of your broadband service and the request to return your equipment. I appreciate how disappointing it must have been to spend additional time contacting support and returning to the store, only to be advised that a replacement service could not be provided immediately.
If your broadband service is still not active, please contact our Broadband Team on 0333 304 0191 so they can review your account and discuss the available options to restore your service as quickly as possible.
If you would like this matter to be raised as an official complaint, and you have already spoken with the relevant teams but remain unhappy with the outcome, please contact our Social Media Team via Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone, and they will be happy to review this further for you.
Thanks,
Vodafone Social Media Team
Excellent customer service and Good…
Excellent customer service and Good customer experience 👏 from Amy - Bournemouth Branch
August 21, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Ayodele,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kiara helped us so much
Kiara helped us so much . She was polite and went out of her way to help us in every way. It’s always nice when customer service is such a pleasure. Thank you so much !
August 14, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Adrian,
Thanks for the lovely review and fantastic support for Kiara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exemplary customer service
Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looked after by Sonya who worked tirelessly, patiently, professionally and with empathy to help my parents who are elderly. The new contracts took quite a considerable time to set up but this was not due to Sonya's fault. Throughout she was an excellent example of customer service and my parents left the shop very pleased with their renewal contracts. In a world where branches are closing and human contact is diminishing, Sonya is a worthy credit to this company. Thank you!
August 1, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Alan,
Thanks for the lovely review and fantastic support for Sonya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service. Extremely knowledgeable and took her time to explain everything :) looked at the best deals - very happy
August 13, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Understanding staff member
Understanding staff member. Helped me practically and emotionally. Really great service
August 12, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Sam, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
We spoke to Sonya
We spoke to Sonya, and she was great, really helpful and got exactly what we wanted right there and then !!!
August 10, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
"Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Andreea is excellent at customer…
Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and very knowledgeable\. She made the whole experience easy and pleasant\. Thank you, Andreea, for your outstanding service\!
August 10, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Pritesh,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Number one sonya
Sonya what a nice person very experienced and professional went the extra mile for me a true gem
August 9, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Efficient and helpful service
Although there was a queue, staff were efficient, helpful and very pleasant. It was great to be able to speak to someone face-to-face…a rare thing these days!!
August 5, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Lynn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lucie was amazing
Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer service from Lucie! Can’t thank her enough.
August 1, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Jacky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was a great help and got me the…
Amy was a great help and got me the best deal possible.
July 29, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Taylor,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Loyal unrewarded by this uncaring company
I have been with Vodafone for over 20 years. I upgraded my iPhone to a refurbished iPhone. The phone they sent was faulty. I wanted to exchange for a new iPhone as I didn’t want to exchange for another refurbished phone given the lack of care they took to check and prepare the first one. I asked to exchange, after almost an hour on the phone it transpired this wasn’t really possible. So I had to take the phone to the shop. I took an hour to drive there, but they didn’t tell me to take the box. So I had to drive another hour home and back to get the box. When I got home I called Vodafone to ask about cancelling my contract with them, they explained the options but I reflected that this wouldn’t work because I would be without a phone and I have a daughter with complex medical needs and couldn’t manage without a phone. Once I had spoken to them on the phone for almost 45 mins it became clear I would need to take the phone and the box back to the store and continue to exchange. When I arrived at the store they said they could no longer do the exchange as a ticket had been raised for a return. I called Vodafone and was told the ticket could not be cancelled. I then had to purchase the phone outright to avoid having to go away and return again another day. This ridiculous process has taken hours of my time and effort to fix Vodafone’s error. At no point did anyone manage to make the process quicker or easier and I absolutely detest the experience I had over the last few days with this dreadful useless company
July 20, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Lisa ,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2.
Thanks.
Vodafone Social Media Team
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