Vodafone UK - Brent Cross Reviews 

268
TrustScore 5 out of 5

4.8

Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB


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Rated 5 out of 5 stars

I was looking to upgrade my phone today being my birthday. A young gentleman Darsh found me the best price plan and shiny new IPhone AirZ What a great guy with lots of patience and knowledge includ... See more

Rated 5 out of 5 stars

The staff has been absolutely amazing. So supportive, patient, funny and welcoming. They fixed an issue within good time and they both Syed and Anna been so lovely. This is my first experience with Vo... See more

Company replied

Rated 5 out of 5 stars

Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... See more

Company replied

Rated 5 out of 5 stars

This is an amazing experience Everyone was very kind and nice and respectful, they all helped us while also being friendly and helpful


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  • Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

268 reviews

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4.8

All reviews

(268)

41,063 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer service

Good customer service, very welcoming because as soon as I entered the store I was greeted by a member of staff who allocated me to a customer service assistant. I received a good service and explained to me different options of the contract phone that I wanted. He was clear communication and I clearly understood. Very pleased

November 16, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Jamie,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service I received from the Dinath…

The service I received from the Dinath at Brent Cross was exceptional. Their friendliness and politeness stood out, creating a welcoming atmosphere. The staff was not only courteous but also highly informative, guiding me and my friends to a fantastic deal that met our needs perfectly. A top-notch experience that left us thoroughly satisfied.

November 16, 2023
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hi Sudarshan,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I like the way executive explained us…

I like the way executive explained us everything clearly and politely

November 16, 2023
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hi Abhijeet,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

GREAT EXPERIENCE

I had an excellent experience with Vodafone staff at Brent Cross. They were exceptionally friendly, polite, and highly informative. The team went above and beyond to find a great deal for both me and my friends. Their outstanding service made the visit truly enjoyable.

November 16, 2023
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hi Lucas,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everything

Everything. Suvansh was awesome!

October 20, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Stephen,

Thanks for the lovely review and fantastic support for Suvansh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jeyashanth and Sabi amazing guys

Came into The store tô do an upgrade. Thank You jeyashanth and Sabi for giving me a great bundle.

October 17, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Miguel,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anna

Anna, the tech expert, was so very accommodating and very friendly. She made our transaction a hassle free one. She deserves a promotion.

October 15, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Lora,

Thanks for taking the time to write such a great review! We're delighted that Anna was able to resolve your query.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service with zac

Great service with zac
Amazing

October 12, 2023
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hi Denisa,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I been a customer since 2001 thank you Sabi

I been a customer since 2001, never got a special service from Vodafone but for the first time Sabi has been absolutely amazing and went more to help me. Thank you Sabi for reducing my bill and give me a better and convenient plan

October 11, 2023
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hi Sharon,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everyone Go see Sabi in Brent cross

Been a Vodafone Customer for now more than 5 years, first time after i got my new contract back to the store, but been to other stores before for issues. Sabi just got my eyes on Iphone 14 pro and also his service has been honest and focused where other stores always talking to other colleagues and always on phone but Sabi from start to end had a really great conversation and thank you for his service! Amazing guy at Brent Cross

October 7, 2023
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hey Yahia,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing staff, thanks Sabi

Amazing staff, came to enquire about the new 15 pro, Thanks to Sabi for beating the price with all networks and also bundling me with a new phone and home broadband, EE has been a pain in the back but thanks to Sabi for moving me and my family over to Vodafone! Thank you Sabi

October 5, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Hamid. Thank you for your review for Sabi. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everyone See Sabi

Been a customer with Vodafone for a while now, met this fella in store called Sabi, amazing lad. His bundled a nice price gave me the option to Upgrade and also get me another New Sim plan where I can roam around. Thank you Sabi. Recommend him at Brent Cross

October 5, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’ve been served by Anna Syed at…

I’ve been served by Anna Syed at Vodafone Brent Cross and they where an absolute star .
Thanks guys

October 2, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Adrian,

Thanks for the lovely review and fantastic support for Anna.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabi in Brent Cross

Came in for a replacement sim met by gentleman called Sabi helped me with my query and I’ve left the store with a new contract with additional services. Couldn’t have asked for a better sales assistant.

October 2, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Ahmad,

Thanks for letting us know what an amazing job Sabi did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabi in Brent cross

I came into Vodafone in Brent cross, Sabi has Genuinely helped me pay my bills on time and also offered me great price which I have referred my family member and they are happy with the price and his service, Thank you Sabi

September 28, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Jigar,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Massive Thank you to Sabi for beating…

Massive Thank you to Sabi for beating all providers price and hooking me up with Vodafone, amazing Service Thank you

September 28, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Sanket,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabi has been super helpful throughout…

Sabi has been super helpful throughout our store experience

September 19, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi ES,

Thanks for reviewing. It's great to hear about your recent experience and how Sabi has been able to help.

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service 👏🏻👏🏻

September 15, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Damian. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Syed the store manager gave me a…

Syed the store manager gave me a fantastic deal. Your an asset to the company!!!

September 11, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Baback,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Sabi

Came to get help with my insurance, the agent name Sabi he got me cleared my bills. Got me upgraded to a cheaper sim plan for both my numbers and gave me the max plan. Thank you Sabi, for helping with my insurance and my bill

September 6, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Thanks for the fantastic review, Mani! It's really appreciated. Vodafone Social Media Team

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