I was looking to upgrade my phone today being my birthday. A young gentleman Darsh found me the best price plan and shiny new IPhone AirZ What a great guy with lots of patience and knowledge includ... See more
Location
Switch locationUnit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB
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See what reviewers are saying
The staff has been absolutely amazing. So supportive, patient, funny and welcoming. They fixed an issue within good time and they both Syed and Anna been so lovely. This is my first experience with Vo... See more
Company replied
Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... See more
Company replied
This is an amazing experience Everyone was very kind and nice and respectful, they all helped us while also being friendly and helpful
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Brent Cross
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, United Kingdom
4.8
Excellent
267 reviews
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i have just been into vodafone…
i have just been into vodafone brentcross, i was served bu ravi. his knowledge and help was second to none. he is really a credit to your company. thank you ravi
August 14, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Alan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff that was helping was very…
The staff that was helping was very welcome and was happy to assist me. Lovely person very polite.
July 14, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Lorraine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service, knowledge and flexibility-the manager goes the extra mile to support his clients, highly recommended!
July 1, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Paula,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Syed did a great job in finding us a…
Syed did a great job in finding us a good deal
July 1, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Jeronimo,
Thanks for the lovely review and fantastic support for Syed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Syed help me with my sim card so fast…
Syed help me with my sim card so fast and he was so professional! I would recommend it!
June 19, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Alin. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent and reliable guy Sabi
Excellent and reliable guy Sabi. Professional and extra mile for customers
June 11, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey there,
Thanks for the lovely review and fantastic support for Sabi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service and amazing price…
Amazing service and amazing price literally amazing store i was seen by Sabi
June 11, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Lucia,
Thanks for the lovely review and fantastic support for Sabi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Pamir has gone above and beyond …
Pamir has gone above and beyond to sort out the issues that have been created by openreach. He has been polite courteous and kept us up to date every day for over a week.
I can't recommend you this man enough
June 10, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Marcus.
Thank you for sharing your positive experience.
Vodafone Social Media Team
Dinath was very professional
Dinath was very professional, kind, helpful with setting up my new Broadband in my home. Also offered some great Sim Only Deals. Which I will come back to him for. Very fast service and good understanding overall. Happy Customer. Will recommend all my friends and family.
May 27, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi. Thank you for your review for Dinath. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing and Excellent
Ravi was extremely patient and he explained everything to me the way I could understand. Pleasant gentleman either deserves a pay rise
May 25, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Marietta,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dinath Is a kind and a very good…
Dinath Is a kind and a very good profissional attendant. Worth to be his client today . God bless him
And we hope he reaches his target every month.
May 16, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Rosália,
Thanks for the lovely review and fantastic support for Dinath.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We had Sabi help us today at Vodafone…
We had Sabi help us today at Vodafone Brent Cross and he went out of his way to help me. My phone wa stolen and he helped me with eSIM and also ended us cleaning my phone too! Thank you for helping me when I was feeling quite upset about the stolen phone.
May 11, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Jajini,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jaw-dropping satisfaction - don’t go elsewhere
Jaw-dropping satisfaction. I came in the store to just get a SIM card and cancel 2 Vodafone accounts after 15 years because I was so frustrated with Vodafone Customer Support. Syed and Seyon sorted out months of pain for me and I left a continued Vodafone customer with a smile. Don’t go anywhere else!
May 4, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Alex,
Thanks for the lovely review and fantastic support for Syed and Seyon. It's always great to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I have visited the Brent Cross branch…
I have visited the Brent Cross branch many times, but Dinath the Assistant Manager was very helpful and understood my problem with Vodafone and resolved it very quickly. Very happy with the service provided.
April 10, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Amir Masoud,
I'm glad to hear that the store agent Dinath was able to resolve the issue. Thank you for the wonderful review and the fantastic support for Dinath.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Pamir was amazing.
He explained all my options really clearly and simply.
He got me a better deal and was very patient and helpful.
April 10, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Martin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer support from Seyon was amazing
Customer support was amazing. Came in solved my problem for getting a new sim replacement. Really quick and friendly chat too. Highly recommend.
Was served by Seyon. Great service.
April 9, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Dev,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Brent Cross
Hi Sakshi,
We're truly sorry for the trouble you've faced with our Customer Service. At Vodafone, we aim to provide excellent support to all our customers, and it’s disappointing to hear we fell short during your recent visit. Your input is invaluable, and we will certainly use it to enhance our services and avoid similar issues in the future.
Should you have any additional questions or concerns, or if there's anything more we can do for you, please don’t hesitate to connect with our team on Facebook at http://vodafone.uk/2Fpnah2 or on X at http://vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Poor Customer Service and Zero Accountability
I recently had an issue with my SIM port and visited the Vodafone store in Brent Cross for assistance. Three sales advisors—two males and one female—attempted to help me, but none could figure out the problem. One of them didn’t even bother to ask about the issue or try to help. The other two, unable to resolve it, kept telling me to “wait 24 hours and come back,” as if that were a real solution.
I don’t even live near Brent Cross, yet I made the trip twice, hoping for a resolution. On my last visit, I was given an advisor’s email—Sabi—to contact if my SIM still didn’t work. Unsurprisingly, when I reached out the next day, he completely ghosted me and never responded.
When I contacted Vodafone’s online customer service, they told me to visit a store for help. But if this is the kind of treatment customers receive, what’s the point? These employees seem more interested in avoiding responsibility than actually helping customers. When I requested to speak to a manager or someone more experienced, I was conveniently told that the assistant manager was the highest authority available—essentially shutting down any possibility of escalation.
It’s clear that this store prioritizes sales over customer service. If your employees have no interest in solving issues, they shouldn’t offer false assurances, making customers waste their time and money traveling to the store for nothing. It has now been seven days without a working network, and Vodafone has shown zero accountability.
This whole experience has negatively impacted my mental health and disrupted my work, as I have been left without a phone network for a full week. Instead of helping, the staff at this store have only added to my frustration with their pretentious and unprofessional attitude.
I strongly recommend avoiding Vodafone, especially this branch. If you value real customer service and reliability, go with any other network—this one is a complete disgrace.
March 29, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Sakshi,
We sincerely apologize for the problems you're facing. This is not the experience we strive to provide, and we regret any frustration it has caused. We take this issue very seriously and address it internally to ensure it does not happen. I do understand how disappointing it would be to face such hassle regarding a port issue. We would love to get this sorted for you as quickly as possible.
Please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Syed and Pamir are amazing with helping…
Syed and Pamir are amazing with helping me set up my email and other apps always come here for help they are best
March 26, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Sonia,
This is amazing feedback for Syed and Pamir. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Dina was the best
Dina was the best. Very polite and prompt with the service.
March 24, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Sera,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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