Fabulous customer service from Dave at the Bromsgrove shop. Very clear and concise when explaining all my options covering SIM only, Broadband and contract prices. Will be switching my Broadband - tha... See more
Company replied
Location
Switch location69 High Street, B61 8AQ Bromsgrove, GB
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Helped me work out a confusing new phone and upgrade to existing plan. Dave and Cian were friendly and super knowledgeable. I would highly recommend anyone needing help with their phone to go her... See more
Company replied
I've just visited the Bromsgrove store with a query about my existing contracts and ended up coming out saving over £150 a month! I've also changed my home broadband from BT to Vodafone which has halv... See more
Company replied
I went to the Bromsgrove store to sort out my access to my account. I spoke to Imran and Cian who sorted the issue really quickly. Also I mentioned i was travelling abroad and checked the charges.... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bromsgrove
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
69 High Street, B61 8AQ, Bromsgrove, United Kingdom
5.0
Excellent
568 reviews
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Imran was fantastic and really assisted…
Imran was fantastic and really assisted in our complex situation. He went over and above to help and get us a new phone and reduce payments moving forward. Thank you
July 2, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Becky,
Thanks for the lovely review and fantastic support for Imran.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service today served by…
Great customer service today served by Cian 😃
June 26, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Would give no stars if I could
Would give no stars if I could. My phone broke. As I can’t be without a phone due to being emergency call out for my daughter and my disabled father. My only option was to take out another phone plan despite paying for the faulty one. There is £470 left of the plan and Vodafone will only offer £250 of that back. I have spent 9 hours(!!!) trying to resolve contracts I was forced to take that shouldn’t have ever been changed. I was told I HAD to take them out as the phone contract o was on no longer existed. The men in the shop were intimating and when I was told I would be called back I wasn’t. This occurred 3 times and I was cut off twice. They only accept incoming calls. I had to take time off work unpaid. The specialist care team can’t offer anything further. So likely to be stuck with a replacement refurbished phone I don’t need and a new one. I have been a customer for over 25 years. Avoid at all costs!
June 13, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hi there. We’re sorry to hear about your experience, Vic , and the frustration caused while trying to fix your phone. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bromsgrove
Hey Jaks,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Cian and…
Excellent service from Cian and Georgia. Thank you both for your help.
June 23, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Nicholas,
Thanks for the lovely review and fantastic support for Cian and Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was seen by Cian he was very helpful…
I was seen by Cian he was very helpful and friendly he also got me a discount on my sim contract so really happy about that..I have been into bromsgove Vodafone previously in December and cian was really helpful professional and so friendly they
June 20, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Emma,
Thanks for the lovely review and fantastic support for Cian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bromsgrove
Hey Kenneth,
Thanks for the lovely review and the fantastic support you’ve shown for Staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service
June 18, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Cain was brilliant
Cain was brilliant, really knowledgeable and so helpful. He made the process of upgrading my phone really easy and enjoyable. Can recommend Cian 100%.
June 15, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Cain , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Today we came into the shop to buy a…
Today we came into the shop to buy a new phone for my husband. However, I brought an new phone Samsung Galaxy A17. Cian was very helpful by discussing the contract for the phone and help discuss about my husband leaving another phone company. It was very interesting as we talked about #hashbrown
June 13, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Joanna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pleasant and knowledgeable staff.
Pleasant and knowledgeable staff.
Would have liked more options for deals but came away satisfied
June 12, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
"Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Namira offered excellent service
Namira offered excellent service. She guided me and my Dad thru the process of swapping our accounts, which took the best part of an hour and a complicated process; during which she displayed patience and high-class customer service throughout. She’s an exemplary employee.
June 11, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Max,
Thanks for the lovely review and fantastic support for Namira. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
went to vodaphone to upgrade my phone…
went to vodaphone to upgrade my phone here today cian was behind the desk brilliant help answered all my questions was very helpful
June 10, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Brandon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Exceptional service from cian at…
Exceptional service from cian at Bromsgrove store couldn’t be more helpful
June 9, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Julie,
Thanks for the lovely review and fantastic support for Cian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bromsgrove
Hey William,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really positive service
Really positive service.
Exceptionally thorough and engaging throughout. Found me a really good deal and made the time in the shop pass with amazing customer services. Thanks - was expecting a long, boring experience but actually enjoyed my time in store.
June 6, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Dave,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Cian was fantastic today much…
Cian was fantastic today much appreciated
June 5, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Dennis,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Namira served me today and she has…
Namira served me today and she has given me amazing service. She is a hardworking, polite and very intelligent advisor
She was processing my application and helped another customer at the same time which shows her skills and how good she is in her job
Impressed 10/10
June 5, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Shirley,
Thanks for the lovely review and fantastic support for Namira.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service from Anis- thank you
Good service from Anis- thank you! Computer speed was slow which meant it took more time than needed
June 2, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Hk,
Thanks for the lovely review and fantastic support for Anis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Cian was very helpful and very…
Cian was very helpful and very knowledgeable
June 2, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Kelly,
Thanks for the lovely review and fantastic support for Cian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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