Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... See more
Company replied
Location
Switch locationUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
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Cassie was so lovely and efficient ; just had a really good laugh with her and her colleague and yet no time wasted in sorting out my roaming requirements for abroad . Such an easier option than getti... See more
Company replied
Dan was really kind and helped my Nan with her google pixel. She’d been having trouble using it and didn’t like the interface and was planning to change phone so Dan made some changes to her settings... See more
Company replied
Brandon at the Bury St Edmunds store has been amazing and so helpful. Made everything as easy as possible, can't recommend enough
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bury St Edmunds
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, United Kingdom
4.9
Excellent
265 reviews
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John was absolutely superb throughout…
John was absolutely superb throughout our whole experience, he was very knowledgeable and his charisma and wit made our day!
May 29, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi George. Thank you for your review for John. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The salesman was extremely helpful and…
The salesman was extremely helpful and very knowledgeable
May 11, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi, It's great to see one of our team being able to help.
Thanks for your awesome feedback, The Vodafone Social Media Team
John was so helpful ..awesome work
May 8, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Jean. Thank you for your review for John. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service definitely recommend
Very good service definitely recommend. John will help you with all that issues
April 26, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
John managed to setup and transfer my…
John managed to setup and transfer my data to my new iPhone when even Apple Store around the corner failed
April 25, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Cameron,
We're glad you got your issue sorted! Thanks for taking the time to highlight what a positive experience you had with John.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Nichole is a total star
Nichole is a total star !
Found out my requirements to give me the right /appropriate contract . Advised me about phone cleanliness , plus walked the talk too ….
Fine exhibition of good customer service .
Thankyou Simon Heather
April 5, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Simon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very very good
Very very good. John helped with changing my Google to UK profiles
March 25, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi J A K,
Thanks for sharing this review for John.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Bury St Edmunds
Hello Susan,
We really appreciate you taking the time to share this great feedback with us! We're delighted you had a brilliant experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tom was professional calm and helpful
Tom was professional calm and helpful. He did not make me feel rushed. He answered all my questions. Very good service thank you.
March 11, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Yvonne,
It's lovely to see you had such a positive experience with Tom. This is absolutely what we aim for! Thanks, Vodafone Social Media Team
No mobile data
For the past 4 days I had been having problems my mobile data would not connect. I had phoned Vodafone and visited the shop yesterday thurs7th March. Where a new sim card was put in and I was told that it may take 24 hours to connect.
By 4.30 today I still had no data so I visited the shop again Richard was so helpful he did all the usual tests I was in the shop way past closing when I mentioned this to Richard he said these things happen. I can't thank him enough for his help. He wasn't going to let me leave without my issue being fixed.
March 8, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thanks for your awesome feedback Carrie! It's really great to see Richard went above and beyond to get your issues sorted!
All the best, The Vodafone Social Media team
Tom is a lovely guy gives you as much…
Tom is a lovely guy gives you as much time as you need and is always willing to help at every opportunity
March 1, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Amanda,
Thanks for letting us know what an amazing job Tom did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very professional and competent member…
Very professional and competent member of Staff!!!
Big THANK YOU, for your help!
Blazej
Customer
February 17, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Blazej,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
John thank you so much for your help…
John thank you so much for your help and advice... John is my goto advisor
February 13, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Sheila,
We're pleased to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tom made it great
Tom made it great. Our accounts were a real muddle. He was calm. Friendly. And understood our needs help us out so much as two out of the four that visited Tom today are hopless on technology...he was brilliant
February 11, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Wendy,
Thank you for taking the time to leave your feedback about your experience in store with Tom. We're glad you received a great service!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Customer service from him was not as it…
Customer service from him was not as it was earlier in the week hence the good review
Went to collect second phone, ended up having to transfer everything across even after he asked me to leave it with him and advised it was all complete on collection!! Very disappointed to say the least!
February 10, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi there,
Thank you for taking the time to share your feedback with us, it really helps us improve in the future.
We'd love to help! Please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tom was amazing
Tom was amazing! It’s wonderful to have someone who takes away the pain!
Please remind him about u3a
February 7, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Jessica,
Thanks for taking your time to leave this review for Tom.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very satisfied with the service
Very satisfied with the service. Nothing too much trouble sorted everything for me. Highly recommend absolutely wonderful.
February 3, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Linda. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Who says old people can’t help with new…
Who says old people can’t help with new tech
If your of a certain age ask for John (the old one) who is good with tech and because of his age he can communicate effectively with people of a a more mature disposition
From a Yorkshire pensioner
January 26, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Peter. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
John helped sort my phone and make it…
John helped sort my phone and make it safe
January 24, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Peter,
Thanks for letting us know what an amazing job John did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Quick and efficient service very…
Quick and efficient service very friendly staff members especially Rob and Brandon
January 22, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey,
Thank you for taking the time to leave us your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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