Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... See more
Company replied
Location
Switch locationUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
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I had a problem with my phone today and popped into the store in Caerphilly. Tim was an absolute legend not only helping me with my phone problem but managed to sort another 2 year deal for me. Fantas... See more
Company replied
Came to shop because there was a virus on my phone that kept doing advertisements on my screen Liam was very quick with removing the virus and showed me what to do in case it happens again👍
Company replied
I’ve just taken out a new contract and purchased one for the new iPhone 17 Pro Max. The whole experience at the Caerphilly branch was absolutely spot on from start to finish. Timothy who provided g... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Caerphilly
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, United Kingdom
4.9
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Came to shop because there was a virus…
Came to shop because there was a virus on my phone that kept doing advertisements on my screen Liam was very quick with removing the virus and showed me what to do in case it happens again👍
June 28, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Jason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the Caerphilly Branch Yesterday…
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person.
It was good to engage with a human being rather than faceless call center operatives or AI virtual assistance.
The staff were courteous and I would like to give a special mention to Timothy who went through the new plan.
All in all an excellent service and nice experience
June 19, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey David,
Thanks for the lovely review and fantastic support for Timothy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a problem with my phone today and…
I had a problem with my phone today and popped into the store in Caerphilly. Tim was an absolute legend not only helping me with my phone problem but managed to sort another 2 year deal for me. Fantastic customer service! Tim you are a credit to the company!! Keep being you your doing a fantastic job!! Thank you!! Karen x
June 4, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So Helpful
Shannon was very helpful when upgrading my phone. Could not do more for me
June 2, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tim was fantastic and profressional
Tim was fantastic and profressional , helped me upgrade all the numbers on my account to much better plan and i got the samsung s26 ultra.
May 12, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Trudy,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hi Ernie, thank you so much for your wonderful review and the amazing support you’ve shown for Shannon, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
danny helped me fix issue with my…
danny helped me fix issue with my Internet not working in my phone. happy service
May 5, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Brian,
Thanks for the lovely review and fantastic support for Danny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helped me with me set up of new phone…
Helped me with me set up of new phone and kept my number from my old provider. Professional service from Caerphilly store
April 16, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Anita,
Thanks for the lovely review and fantastic support for Caerphilly store.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from Danny at Vodafone…
Great service from Danny at Vodafone Caerphilly.
Helped me through the upgrade process and made something that scared me to death very simesimple. Highly recommend using them
April 13, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Caerphilly store manager was very…happy to help.
Caerphilly store manager was very welcoming. Nothing was too much trouble. Made getting my new phone worry free. Many thanks to Danny for all his patience.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey,
Thanks for the lovely review and fantastic support for Danny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exellent service from tim very helpful
Exellent service from tim very helpful
March 26, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
V good service from Liam in Caerphilly
March 19, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Ian,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tim was most helpful &…
Tim was most helpful & patient,explained things to me
March 13, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Anne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Find the staff in Caerphilly store very…
Find the staff in Caerphilly store very friendly and helpful. Would highly recommend. Shannon was very helpful with my new mobile and advice.
March 12, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Caroline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful set up and service from my…
Helpful set up and service from my local store Caerphilly with Danny
March 9, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic experience
Fantastic experience with Shannon, made me feel welcome and very helpful
March 2, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Gaynor,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went to Caerphilly store
Went to Caerphilly store, as Blackwood Vodafone store close. Received brilliant service from Shannon and Danny. I upgrade my phone and plan
February 16, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Ms Lewis,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very extremely helpful and professional…
Very extremely helpful and professional service from Danny in Caerphilly
February 7, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Tina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have just transfered from EE to…
I have just transfered from EE to vodafone in your Caerphilly branch servered by Dany the store manager he was very knowledgable which made me feel at ease with the whole process. He kept in contact thru out the process which was very reasurring Well Done Dany
February 5, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Carla,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tim was so kind to me he explained…
Tim was so kind to me he explained everything that we could easily understand I was so impressed with him he’s the best Brian
February 3, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Brian,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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