I needed advice on changing my internet provider so went into the Caerphilly store. I was greeted by the manager who escorted me to a seat where a member of staff was ready to serve me. (I am disa... See more
Company replied
Location
Switch locationUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you for providing an excellent service by Danny at Vodafone Caerphilly store. Helped me everything on new phonw. Professional as always
Company replied
Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... See more
Company replied
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Caerphilly
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, United Kingdom
4.9
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, efficient continuity.
I needed advice on changing my internet provider so went into the Caerphilly store. I was greeted by the manager who escorted me to a seat where a member of staff was ready to serve me. (I am disabled so this was a greatly appreciated) Shannon was friendly and polite and helped me chose the package best suited to my needs. She was so helpful and made sure I understood everything. I chose to go to the Vodafone store as they helped me when I changed my telephone provider. In fact it was the same young lady who helped me then also. I was glad to see a familiar face I knew I could trust. Continuity is commendable these days, particularly for older customers like myself.
I would recommend Vodafone Caerphilly to anyone who values good customer service.
Thank you, Shannon. You are a credit to your workplace.
September 19, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Sian,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shannon and Danny
Shannon and Danny
Y was very helpful and patience with me and I would recommend anyone to come in to Caerphilly to buy from them
September 19, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey William
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Liam made purchasing my new phone so…
Liam made purchasing my new phone so easy and hassle free, it didn’t take long at all and he was great to talk to.
September 16, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey there,
Thanks for the lovely review and fantastic support for Liam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant staff
Brilliant staff, helped me transfer data after i upgraded my phone. Very good service
September 4, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Erika,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional knowledge of the product…
Exceptional knowledge of the product and the process required. Patient at every stage of the transaction. Thank you,Tim.
September 4, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Richard,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you for providing an excellent…
Thank you for providing an excellent service by Danny at Vodafone Caerphilly store. Helped me everything on new phonw. Professional as always
September 3, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Alan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic from Shannon and Danny
Fantastic from Shannon and Danny. Had a broken pixel 7 .. upgraded to a pixel 11 and got a £300 trade bonus which I was really surprised for such an old phone. Thank you both!
August 23, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Allan,
Thanks for the lovely review and fantastic support for Shannon and Danny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The staff were amazing
The staff were amazing. The process was explained to me thoroughly and I was made to feel very comfortable.Will recommend using this store to anyone. Both members of staff Danny and Liam were extremely polite and helpful.
August 8, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Angela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tim was excellent
Tim was excellent! He explained everything very clearly and filled us with confidence that we were making the best decisions! He was also very friendly and made the experience very pleasant! Thank you Tim! I am very happy with your service!
August 5, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Jeff,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New samsung ph hone was bought for me…
New samsung ph hone was bought for me as a present and i struggled to transfer all my old information over. The store in Caerphilly was helpful in getting this done for me. Thank you Liam
August 4, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Margaret,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Broadband and phone number swap
Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about making the switch. Thank you Liam!!
July 31, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Jesse ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from Danny at the…
Fantastic service from Danny at the Caerphilly shop, would recommend!
July 23, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I had loads of annoying pop up ads and…
I had loads of annoying pop up ads and anti virus apps on my phone. Shannon kindly helped me removed them. Thank you
July 23, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Freda,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Well following leaving my phone on the…
Well following leaving my phone on the car roof and having it ran over multiple times, Tim at Vodaphone Caerphilly was my hero. He set up my new phone and was sensitive to my situation. He retrieved and restored my world. Thank you.
July 21, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Alison,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came to shop because there was a virus…
Came to shop because there was a virus on my phone that kept doing advertisements on my screen Liam was very quick with removing the virus and showed me what to do in case it happens again👍
June 28, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Jason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the Caerphilly Branch Yesterday…
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person.
It was good to engage with a human being rather than faceless call center operatives or AI virtual assistance.
The staff were courteous and I would like to give a special mention to Timothy who went through the new plan.
All in all an excellent service and nice experience
June 19, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey David,
Thanks for the lovely review and fantastic support for Timothy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a problem with my phone today and…
I had a problem with my phone today and popped into the store in Caerphilly. Tim was an absolute legend not only helping me with my phone problem but managed to sort another 2 year deal for me. Fantastic customer service! Tim you are a credit to the company!! Keep being you your doing a fantastic job!! Thank you!! Karen x
June 4, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So Helpful
Shannon was very helpful when upgrading my phone. Could not do more for me
June 2, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tim was fantastic and profressional
Tim was fantastic and profressional , helped me upgrade all the numbers on my account to much better plan and i got the samsung s26 ultra.
May 12, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Trudy,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.