We visited Vodafone today to buy a new phone for my husband and to upgrade my own plan. Holly and Sara were absolutely amazing and incredibly helpful throughout the whole process. They were fri... See more
Company replied
Location
Switch locationUnit 23 , Grand Arcade, CB2 3BJ Cambridge, GB
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See what reviewers are saying
I was getting a new phone contract and was unsure about what to get. Bianca made the whole process much simpler and communicated clearly with me, helping me make an informed decision without feeling p... See more
Company replied
Abin was very helpful kind and polite I was panicking! About paying an other bill I already paid from an old phone. It come up on my Mobile banking about paying a bill off Abin reassured me th... See more
Company replied
I selected a basic SIM only plan from Vodafone online ... But when I got to the store the manager told me I couldn't get that plan and I just have used a reseller site (I hadn't). This felt like a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Cambridge Grand Arcade
Written by the company
Contact info
Unit 23 , Grand Arcade, CB2 3BJ, Cambridge, United Kingdom
5.0
Excellent
418 reviews
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I was getting a new phone contract and…
I was getting a new phone contract and was unsure about what to get. Bianca made the whole process much simpler and communicated clearly with me, helping me make an informed decision without feeling pressured into a sale.
July 23, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey James,
Thanks for the lovely review and fantastic support for us. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nandana helped me with my upgrades…
Nandana helped me with my upgrades today and have done a great job. She is really helpful and patient.
August 30, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Rodney,
Thanks for the lovely review and fantastic support for Nandana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We visited Vodafone today to buy a new…
We visited Vodafone today to buy a new phone for my husband and to upgrade my own plan. Holly and Sara were absolutely amazing and incredibly helpful throughout the whole process.
They were friendly, professional, patient and made everything so easy for us. We honestly couldn’t have asked for better customer service!
If I could give more than five stars, I definitely would! From now on, whenever I visit Vodafone, I’ll be asking for Holly and Sara.
Thank you both so much — you are a real credit to Vodafone!
August 29, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Andrea,
Thanks for the lovely review and fantastic support for Holly and Sara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bianca in Cambridge Grand Arcade wad…
Bianca in Cambridge Grand Arcade wad great!
August 27, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey James,
Thanks for the lovely review and fantastic support for Bianca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Holly’s service was excellent
Holly’s service was excellent. She helped me find the best deal for my requirements and answered all my questions.
August 27, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abin was very helpful understanding and…
Abin was very helpful understanding and polite and exemplary and he was very professional and this visit made my faith in Vodafone Cambridge thank you
August 17, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Angus,
Thanks for the lovely review and fantastic support for Abin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic Service again at Vodafone
Fantastic service again re .. lost phone & upgrade with Henry at Cambridge Vodafone .
Great communication & explanations , speedy & professional service
August 19, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Ruth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Manager Anwar the best
Manager Anwar very attentive, professional, friendly, reassuring. My experience was extremely positive.
August 15, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Ruth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent experience at Vodafone
No wait, was given all options of updates or without. Waked off with much cheaper deal. Very knowledgeable and friendly staff
August 12, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Bella,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Abin was very helpful kind and polite I…
Abin was very helpful kind and polite I was panicking! About paying an other bill I already paid from an old phone.
It come up on my Mobile banking about paying a bill off Abin reassured me that my mobile banking was wrong.
He sorted everything out for me what bill is coming up and my anxiety went down. He even got me a good deal on the next bill that is a good price.
I'm very impressed with Abin. He's a fantastic sales assistant.
August 11, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Kerri,
Thanks for the lovely review and fantastic support for Abin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reliable and knowledgeable
Welcoming, quiet environment to discuss products in detail.
Holly was helpful, clear and informative.
July 22, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went into the store with no real idea…
I went into the store with no real idea on how to upgrade my current plan and I was helped by bianca who was so patient and took the time and effort to answer all the questions I had and made me more comfortable with upgrading
July 31, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Daniel,
Thanks for the lovely review and fantastic support for Bianca.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful and friendly
I was helped by Holly in Cambridge and she was very helpful and informative with the information she provided. Plus very friendly and the process was very quick to get my contract swapped and for a better plan that suited myself.
July 25, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Terry,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Holly 5 starts service!!
Holly 5 starts service!!
Amazing
Gave all the help I need.
Thank you so much!
July 23, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Ana,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had an inquiry on my current plan
I had an inquiry on my current plan. I was served by Holly who took me through some options and I ended up saving money as my current plan was for 50 gig and my history showed that I only needed a 30 gig package. I also travel to Europe regularly and we added this to the package and still managed to get a saving overall. I was so impressed that I plan to come in in three months and upgrade my Phone as a result. Really exceptional customer service from Holly. I will also be bringing my wife to switch her from a Samsung to an iPhone package as a result of this service.
July 21, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Mark,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Holly was extremely helpful and…
Holly was extremely helpful and friendly, she found me a great deal and was lovely to talk to.
July 18, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Eirini,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Holly is an exceptional tech assistant
Holly is an exceptional tech assistant, patient, accomodating, positive and knowledgeable. Superlative service.
July 11, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Paul,
Thanks for the lovely review and the fantastic support you’ve shown for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good experience at Vodafone Cambridge
I dropped in to Vodafone Cambridge (Grand Arcade) today to upgrade my existing mobile contracts. I was attended to by Holly from whom I received excellent service. The whole process was carried out politely and efficiently by Holly. Thank you very much, you deserve 10 out of 10.
July 10, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Abin was great
Abin was great. Thank you so much for your service. He is very professional and very good at what he does.
July 8, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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