Got greeted by Jamie today in your Chelmsford store. Jamie was very friendly and helpful. Made the upgrade and new sim only transaction very easy and stress free. Overall really positive visit
Location
Switch location23 High Street, CM1 1BE CHELMSFORD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Caroline was so helpful and really had her work cut out based on the fact that a lot of stuff on my iPhone 12 had not been backed up for some time. Thank you so much for helping a technophobe get b... See more
Company replied
Visited Vodaphone’s Chelmsford branch today enquiring about temporary wi fi solutions and was greeted by the lovely , friendly Leah . Not very tech minded but was immediately put at ease by her helpfu... See more
Company replied
Massive thank you to Faith and her lovely colleague in the Chelmsford store for their help in sorting my self inflicted sim issue! They couldn’t have been more patient and tolerant of my haplessness... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chelmsford 23 High St
Written by the company
Contact info
23 High Street, CM1 1BE, CHELMSFORD, United Kingdom
4.9
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone upgrade
Came into the Chelmsford store to upgrade my phone. Caroline was very knowledgeable and got the best deal for me
September 2, 2026
Unprompted review
Excellent service from Caroline/ very…
Excellent service from Caroline/ very polite, friendly and extremely competent
September 4, 2026
Unprompted review
Jamie was very helpful and renewed my…
Jamie was very helpful and renewed my contracts with my bills actually reduced!
September 4, 2026
Unprompted review
I was given an excellent service by…
I was given an excellent service by Jamie in the Chelmsford store , he was very informative and professional
September 4, 2026
Unprompted review
Got greeted by Jamie today in your…
Got greeted by Jamie today in your Chelmsford store. Jamie was very friendly and helpful. Made the upgrade and new sim only transaction very easy and stress free. Overall really positive visit
September 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Caroline was so helpful and really had…
Caroline was so helpful and really had her work cut out based on the fact that a lot of stuff on my iPhone 12 had not been backed up for some time.
Thank you so much for helping a technophobe get back up and running again!
August 22, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Caroline was excellent as usual.
August 22, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Kevin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
They provided us with excellent…
They provided us with excellent service. Caroline is lovely.
August 21, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Cafer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came in to speak about broadband
Came in to speak about broadband, Caroline was very helpful and helped find a suitable deal for me.
August 17, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Aamar,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caroline has been great
August 12, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Edem,
Thanks for the lovely review and fantastic support for Caroline.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had an outstanding experience at the…
I had an outstanding experience at the Vodafone store recently! The staff, especially Caroline, provided excellent service in helping me set up my home broadband. They were knowledgeable, patient, and went above and beyond to ensure I had a seamless experience. I'm extremely satisfied with their service and highly recommend this store for all your tech needs!
July 30, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Stephanie, thank you so much for your wonderful review and the amazing support you’ve shown for Caroline, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
I had a great experience visiting the store
I had a great experience visiting the Vodafone store The staff were welcoming, friendly, and very knowledgeable. They took the time to answer all of my questions, explained everything clearly, and made sure I understood all of my options without any pressure.
The service was quick and professional, and the whole process was smooth from start to finish. It’s refreshing to receive such excellent customer service. I would definitely recommend this Vodafone store to anyone looking for helpful advice and great support. Thank you to Caroline for making my visit such a positive experience
July 27, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Approachable staff
Approachable staff, very helpful, and I appreciate their efforts to save me money.
July 25, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Patrick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I met Caroline today at the Chelmsford…
I met Caroline today at the Chelmsford Branch, she was very attentive and knowledgeable. Great help sorting out my new phone and saved me money of my monthly contract. Thank you.
July 25, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Anthony,
Thanks for the lovely review and fantastic support for Caroline.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have been with Vodafone for many…
I have been with Vodafone for many years and I have always had excellent service from you. I was served by Caroline today, and she was extremely helpful in answering all my questions and helping me with the renewal of my latest contact. I would certainly recommend this company. Thank you so much.
July 22, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Elizabeth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service, always helpful.
Love Caroline she is always there when I need her.
June 21, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caroline has been so great and helped…
Caroline has been so great and helped me wisely to get my contract updated . She has been honest , and served in an excellent way . I am so happy with the service given . Well done Vodafone Chelmsford team .
June 19, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Fatih,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mobile Phone Purchase
I was served by Jasmine who provided a pleasurable and very smooth transaction. I explained to Jasmine that I was interested in purchasing a mobile phone that I had seen listed on the Argos website. Jasmine was happy to check to see whether her Vodafone shop had the item in stock. When she found that it was not in stock she immediately ordered the phone for delivery in the next few days. There was no high pressure sales talk suggesting that I should purchase a different type of phone and the entire transaction was conducted in a very calm and professional manner. Full marks to Jasmine for a very pleasurable experience.
June 15, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey James,
Thanks for the lovely review and fantastic support for Jasmine. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited Vodafone store in Chelmsford…
Visited Vodafone store in Chelmsford yesterday and was immediately greeted by Aaron who was happy to help us. He was polite , helpful and had a very pleasant manner. He is a good ambassador for your company. Many thanks to Aaron and credit to Vodafone .
June 9, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Massive thank you to Faith and her…
Massive thank you to Faith and her lovely colleague in the Chelmsford store for their help in sorting my self inflicted sim issue! They couldn’t have been more patient and tolerant of my haplessness and were determined I would leave their store last Friday evening with a working phone!! And I did!! …exemplary customer care at top level - A million thanks!
June 5, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Jane,
Thanks for the lovely review and fantastic support for Faith & Chelmsford store.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.