Jess and Scar were the most patient ladies who took amazing care of me while I upgraded my phone. Their very welcoming bubbly personalities made the experience delightful to someone who is a tech idi... See more
Company replied
2 Castle Street, GL7 1QA Cirencester, GB
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Jess and Scar were the most patient ladies who took amazing care of me while I upgraded my phone. Their very welcoming bubbly personalities made the experience delightful to someone who is a tech idi... See more
Company replied
I Needed a new phone today and was served by William he was professional, polite and helpful. I would recommend. He guided me through parts I was unsure of. It is a good team there.
Company replied
Vodafone staffer Kieron saved the day (and sale of the new phone I was buying) where his 2 colleagues nor the woman from Samsung could figure it out. THANK you for your skill and patience. No point m... See more
Company replied
Went to renew a contract. Clarence and Scarlett were both amazingly helpful. We were given good advice and ended up with a better deal than we'd had previously.
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2 Castle Street, GL7 1QA, Cirencester, United Kingdom
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I Needed a new phone today and was served by William he was professional, polite and helpful. I would recommend. He guided me through parts I was unsure of. It is a good team there.

Reply from Vodafone UK - Cirencester
Jess and Scar were the most patient ladies who took amazing care of me while I upgraded my phone. Their very welcoming bubbly personalities made the experience delightful to someone who is a tech idiot!!! Highly recommend them and thank you both for helping me!

Reply from Vodafone UK - Cirencester
Scar did an excellent job taking me through a phone update that also saved me money.

Reply from Vodafone UK - Cirencester
Went to renew a contract. Clarence and Scarlett were both amazingly helpful. We were given good advice and ended up with a better deal than we'd had previously.

Reply from Vodafone UK - Cirencester

Reply from Vodafone UK - Cirencester
Amazing team. Always ready to help and explain clearly what I need. Thank you xxx

Reply from Vodafone UK - Cirencester
Scar was great, she got me set up on my new samsung. Im not one for tech so it really helped.

Reply from Vodafone UK - Cirencester
Jess and Sue both provided excellent service. Friendly, professional and empathetic.

Reply from Vodafone UK - Cirencester
Vodafone Cirencester!!
The knowledge, the patience, the passion... And the child care 😂 (scar if you ever want to change your career, child entertainment is it!! Seriously though, thank you for making it possible for me to talk without any interruptions).
Dan helped me pick a phone that I would be comfortable with after hours of discussing.
And Taarik, where do I start? You are a saint and helped make a very stressful situation a lot less daunting and made me and my fussy toddler feel so welcome from the moment we walked in to you opening the door for us when we left. Thank you for everything!! You truly dealt with my situation with such calmness and understanding!! I hope everyone meets a Taarik and Scar when buying a new phone!!

Reply from Vodafone UK - Cirencester
Billy they were really good and polite and freindly

Reply from Vodafone UK - Cirencester
Had an excellent service from Zu yesterday and this morning. 5 star!!!

Reply from Vodafone UK - Cirencester
I had visited Jess at Vodafone today and had a great time having help with my phone.
she shown great customer service & acknowledgement in what she was doing.
10/10

Reply from Vodafone UK - Cirencester
Today I went in and saw Taarik, he made the trip really easy and painless. Thank you! 10/10

Reply from Vodafone UK - Cirencester
Visited Vodafone in Cirencester today to enquire about an upgrade,the Gentleman that served us Taarik was the most professional,polite,and helpful sales person i have ever come across,he took time to explain everything we needed to know,his customer focus and manor should be employed in every establishment by everyone, a real joy to shop there,Thankyou.

Reply from Vodafone UK - Cirencester
Excellent service - we needed someone to help us switch all our data over after getting a new Vodafone phone and Dan (and Jess) did this for us brilliantly. A big thank you.
Maria and Jon

Reply from Vodafone UK - Cirencester
Although we had an issue with a Three device it was the Vodafone store in Cirencester we visited. We were blown away by the service that Dan, the manager, gave us! He resolved all our issues, listened attentively while we explained our problem and even though he was not au fait with the Three mobile router we had or the exact data packages that Three could offer for it he went out of his way to discover all the various options so that he could provide us with the product that best fitted our needs. Well done Dan… thanks for that awesome customer service!!

Reply from Vodafone UK - Cirencester
Had a wonderful experience at this store, a really great team who went above and beyond to help me.
I also visited EE in cirecester and they were rude and dissmisve, the team at Vodafone made sure I clearly understood each contract I enquired about also made sure it was going to work for me.

Reply from Vodafone UK - Cirencester
Soheila couldn’t have been more helpful, great attitude,great service!!

Reply from Vodafone UK - Cirencester
Soheila excellent customer service. Great experience !

Reply from Vodafone UK - Cirencester
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