My Local 3 store closed, I went to Vodafone and saw Jam, he was Excellent and fully helped me with my issue and resolved for me. I will come back again for good service!
Company replied
Location
Switch location57 Market Street, CW1 2EY Crewe, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Yet again the boys held the fort, great service. Putting me in the right direction, getting my phone swapped with no issues. ALWAYS glad to have a human to chat to, andvto get the job done right and... See more
Company replied
Went to sort out my contract in the Crewe store dealt with Tom and Alex and they were outstanding. Really professional knowledgeable and we’re able to help me understand everything I needed highly rec... See more
Company replied
Kelby, our sales advisor is a very knowledgeable and attentive person for whom time was not an issue, but our understanding of the contract was. He explained everything to our satisfaction after goin... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Crewe
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
57 Market Street, CW1 2EY, Crewe, United Kingdom
4.9
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
My Local 3 store closed, I went to Vodafone and saw Jam, he was Excellent and fully helped me with my issue and resolved for me. I will come back again for good service!
September 18, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Abdul,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kelby was very very helpful and found…
Kelby was very very helpful and found be the best deals and explained them very well ,iam not very tech savie but he made me feel at ease
September 17, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Samantha,
Thanks for the lovely review and fantastic support for Kelby. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone crewe
I have come into store for a talk mobile sim, Kelby was incredibly helpful. 10/10 experience.
September 14, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Daria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kelby at Crewe branch
Kelby, our sales advisor is a very knowledgeable and attentive person for whom time was not an issue, but our understanding of the contract was. He explained everything to our satisfaction after going through multiple options.
The only issue I had was with the slightly intrusive 'background' music volume level.
September 5, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Harvey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you for the help upgrading and…
Thank you for the help upgrading and transferring to my new phone
September 4, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Timothy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
New contract, excellent staff
Went to sort out my contract in the Crewe store dealt with Tom and Alex and they were outstanding. Really professional knowledgeable and we’re able to help me understand everything I needed highly recommend both the store and the incredible team at the Crewe Branch thank you very much.
August 25, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Clark,
Thanks for the lovely review and fantastic support for Tom and Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
All the staff have been superbly…
All the staff have been superbly helpful and couldn’t ask for better service. Wish everyone was as helpful as Vodafone Crewe. Would 110% recommend the service I have received at Crewe.
August 25, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Reece,
Thanks for the lovely review and fantastic support for Crew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgraded to a new phone in store and…
Upgraded to a new phone in store and was helped to transfer to the new phone before trafing the old one in
August 24, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Regine,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgraded in store
Upgraded in store, the team helped me transfer my information before trading in
August 24, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hi Peter , thank you so much for your wonderful review and the amazing support you’ve shown for us, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Reply from Vodafone UK - Crewe
Hey Jeanette,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was brilliant
August 8, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Yvonne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Kelby was excellent in explaining the…
Kelby was excellent in explaining the different plans suitable our needs
July 31, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Garry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Crewe
Hey Jess,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 Star Service
July 24, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Alan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Been with Vodafone for a few years now
Been with Vodafone for a few years now, it was time to renew my 3 contracts came out saving £40 per month Emma was absolutely great finding what would work for me.
We need to use our high street shops more I wouldn’t have got the same service over the phone.
July 3, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Diane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kelby offered me a great deal last time…
Kelby offered me a great deal last time I was in so I came back to take it , always great service !
July 4, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Bobby,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Emma at vodafone
Emma was great today and yesterday. She was friendly, professional and very patient. Thankyou Emma!
July 2, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hi Michael , thank you so much for your wonderful review and the amazing support you’ve shown for Emma, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Reply from Vodafone UK - Crewe
Hey Brodie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thankyou for the transfer after…
Thankyou for the transfer after upgrading to a new phone
June 29, 2026
Unprompted review
Reply from Vodafone UK - Crewe
Hey Susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Crewe
Hey Penny,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.