Vodafone UK - Exeter Reviews 541

TrustScore 5 out of 5

4.9

246 High Street, EX4 3NZ EXETER, GB


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Rated 5 out of 5 stars

After having problems with changing over ownership on my Three account, I spoke to George who spent a great deal of time sorting this for me. I had issues discussing this with members on the phone, ho... See more

Company replied

Rated 5 out of 5 stars

Taj (Exeter Store, Devon) was extremely helpful whilst managing the shop at the same time. He sorted our whole family of 5 with new phones. Very professional, knowledgeable and polite. Would highly... See more

Company replied

Rated 5 out of 5 stars

Hayley in the Exeter shop (not Mei as her name badge says) is amazing! She has been so amazingly helpful sorting out two new contracts, going through loads of different options for me, very patient an... See more

Company replied


Company details


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  • 246 High Street, EX4 3NZ, EXETER, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

541 reviews

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Rated 5 out of 5 stars

After having problems with changing…

After having problems with changing over ownership on my Three account, I spoke to George who spent a great deal of time sorting this for me. I had issues discussing this with members on the phone, however as soon as i went into the store this was all sorted!

May 30, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Nala,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I really liked the service

I really liked the service, especially the customer specialist Shrey. Thank him very much for his help and career growth.

May 23, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service with Hayley in store…

Excellent service with Hayley in store today. Very helpful.

May 25, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Julie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj (Exeter Store

Taj (Exeter Store, Devon) was extremely helpful whilst managing the shop at the same time. He sorted our whole family of 5 with new phones. Very professional, knowledgeable and polite.
Would highly recommend to anyone

May 23, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Alex

Excellent service from Alex - thank you!

May 15, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was terrific and so patient

Alex was terrific and so patient, freindly and proficient. A real benefit to vodaphone. I cant praise him and the service enough.

May 14, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Susan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was great

May 12, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Gordon,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harry was fantastic

Harry was fantastic
Friendly and helpful and highly recommend

May 8, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey William,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I find Alex very helpful and friendly…

I find Alex very helpful and friendly and explained all of the details to my new mobile phone very well.He managed to get me the best price for me and transferred my data across from my old phone to my new one successfully.
Thanks a lot.

May 7, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Geoffrey,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The young lady who dealt with me was…

The young lady who dealt with me was helpful and courteous at all times

May 6, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan and Josh made our experience…

Dan and Josh made our experience breezy. Very upfront and honest regarding payments and costs during the process. Very happy after getting my son a new phone for his birthday.

May 4, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was really helpful

Ryan was really helpful, knowledgeable and explained everything in a clear and understandable way

May 3, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Row,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Special thanks to Hayley who went above…

Special thanks to Hayley who went above and beyond to help me get the best upgrade possible!

May 3, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Lauren,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh - It was a real pleasure and Joshua was…

It was a real pleasure and Joshua was patient with me an old lady who is not tech savvy Delightful experience

May 2, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Joan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Ryan

May 2, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service Ryan sainsburys

Excellent service Ryan sainsburys

May 2, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey John,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

RYAN was a great help

RYAN was a great help, nothing was too much trouble, many thanks for helping us get sorted

April 28, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Florida,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh and Dan were excellent Exeter…

Josh and Dan were excellent Exeter branch spent time with me defo 5 star

April 27, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was really helpful and…

Scott was really helpful and knowledgeable to help with transferring my number over. Great for old confused people like me!!

April 27, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Martin,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan and Ryan went over above to assist…

Dan and Ryan went over above to assist me in Store. 10 out of 10, would definitely recommend.

April 26, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Mags,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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