Tilly Luke and Tyler were very helpful at looking into my sim issue was having issues with the signal and they were able to resolve it straight away
Company replied
Location
Switch locationUnit 25 Marshalls Yard, DN21 2NA Gainsborough, GB
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See what reviewers are saying
I have been back to Vodafone as had an issue with my Pay as you go plan and the team really helped me out will never go to different store
Company replied
Came in for a sim swap and all the staff were very helpful didn’t know the store was there until I spoke with customer service
Company replied
Extremely friendly service from Fran and Alex. Great at explaining all the options available to us. Computer system seemed to be going slow which they apologised for profusely, but was no fault of the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gainsborough
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 25 Marshalls Yard, DN21 2NA, Gainsborough, United Kingdom
4.9
Excellent
152 reviews
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I was dealt with by Tyler the Store…
I was dealt with by Tyler the Store Manager who provided me with excellent customer service. He sorted my upgrade on my sim only contract and the process was quick and easy.
January 20, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey James,
Thanks for the lovely review and fantastic support for Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Helpful Gainsborough store
Went into the Gainsborough store. Was served by Matilda, but spoke with both Luke and Chynna. They were all so helpful and informative, which helped me as I'm not that tech savvy!.
Really grateful for the help and service that was given today.
Thank you team.
January 15, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Clare,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Tyler and Matilda…
Great service from Tyler and Matilda finding me a Pay As You Go package which met my needs as I did not want a contract.
January 10, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hi Moe,
Thank you so much for your wonderful review and the amazing support you’ve shown for Tyler and Matilda—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Great help from Tilly and Luke!
The help I got from Tilly and Luke was great, nothing was too much trouble and they helped with everything I enquired about! Thank you again 😁
December 31, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Eleanor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing service and attegaintion
Amazing service and attention to everything Luke went above and beyond to help me in every way possible and successfully achieved everything I was struggling with 10 out of 10
December 28, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Lance,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Not a Vodafone customer however only…
Not a Vodafone customer however only decent phone shop in Gainsborough.
Tyler & Tilly fully discussed all options for me moving over to Vodafone while helping me with spam apps on my phone - I will definitely look to move to Vodafone in the future.
December 11, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Gwen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Local charity looking for good deal on…
Local charity looking for good deal on SIM Cards. Tyler & Luke were very helpful and explained what we would need to bring into the store to set this up. Good offers.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Retford,
Thanks for the lovely review and fantastic support for Tyler & Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke really looked after me
Luke really looked after me. Lovely service from a gentle man
November 21, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
We're happy to hear that you received such lovely service.
Thank you for sharing your positive experience with us,
Vodafone Social Media Team
fantastic service chynna
A young lady named chynna served me today, who handled my query professionally, her knowledge was fantastic she helped me find the best deal on my iphone, nothing was to much trouble, highly recommend
November 16, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very knowledgeable young lady
I went into Vodafone today and was served by a lovely young lady called Chynna, she was very knowledgeable and polite nothing was to much trouble, she helped me find the best deal on a sim only card, highly recommend
November 16, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Needed help with apple watch
Needed help with apple watch. Tyler manager is very good and little man was helpful too Luk. They was patient and had good experience. Merci.
October 31, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Went in for a phone upgrade and was…
Went in for a phone upgrade and was served by Tyler and Luke. Their customer service was top notch and picked a phone plan that was suited to my needs.
October 20, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Superb service from Luk
October 1, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Tyler,
Thanks for the lovely review and fantastic support for Luk.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Lovely service from Tyler
Lovely service from Tyler. The little man was OK to.
October 3, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Kev,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Solid service setting up my new phone
September 28, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Lord,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to upgrade sim for iPad
Came in to upgrade sim for iPad. After realising I needed my bank card for id verification. I came back later and the staff Luke told me I could get better deals on my recent upgrades to sim contracts for me and my wife. He was able to change the contracts to better deals. Saving me money where it matters.
Many thanks Luke - you’re a star
September 19, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Good service
September 10, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Christine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great experience
Tyler was really helpful with upgrading my daughter’s phone, making sure we had a great deal, and even letting me know my own sim can be upgraded for less cost than I’m paying now! Great experience!
September 1, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service from Luk upgrading my…
Great service from Luk upgrading my Home Broadband to Pro 3.
Lovely gentleman
August 28, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Tyler,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Tyler helping me set…
Great service from Tyler helping me set up Whatsapp
August 26, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Enid,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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