I popped in to the store to get help with enabling international roaming expecting to pay more. Denis was super great, not only was he super helpful, he also saved me a bit of money. Thank you Vodafon... See more
Company replied
Location
Switch location29a High Street, NG31 6PH Grantham, GB
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I had experiences with 2 different members of the store team on the same day and both were great. Jess and Matt. Both very efficient and professional and each able to assist with my requests. Knowledg... See more
Company replied
I didn’t even go in the shop for myself. I went in with my parents and Christopher so was so nice and professional and talked me through some options that could save me some money so I ended up moving... See more
Company replied
Matthew was really helpful, gave good advice, helped with sons new phone and got us excellent discounts on other devices Would highly recommend Vodafone
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Grantham
Written by the company
Contact info
29a High Street, NG31 6PH, Grantham, United Kingdom
4.8
Excellent
229 reviews
Asks customers to review
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Christopher was so helpful and…
Christopher was so helpful and informative it was first class service and a pleasure to do business with Vodafone
September 26, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Louise,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Grantham
Well, Dennis made for an excellent experience today and I have no hesitation to recommend him and Vodafone grantham. Great 10/10
September 25, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional service at the Vodafone…
Exceptional service at the Vodafone Grantham store.
Matt was very knowledgeable, professional and patient.
Thank you Vodafone.
September 22, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Orla,
Thanks for the lovely review and fantastic support for Matt. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was really helpful
Chris was really helpful when I went into the store regarding an issue with my sim! Very helpful and sorted it out in a few minutes!
September 20, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Ellie,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service, very happy customer
I popped in to the store to get help with enabling international roaming expecting to pay more. Denis was super great, not only was he super helpful, he also saved me a bit of money. Thank you Vodafone for great service. And a special thank you to Denis in Grantham!
September 19, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Shelley,
Thanks for the lovely review and fantastic support for Denis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff were OK when I upgraded my phone…
Staff were OK when I upgraded my phone and airtime. I was also offered £302 as trade in on my old Samsung with the money going into my account within 14 days. Im writing this almost 6 weeks later and still no money in my account and now been told between me handing my phone in to the shop and the shop saying it had been posted to Vodafone warehouse the phone is now lost.
Lost by Vodafone not me yet they won't pay the credit. They keep telling me " wait a few more days " or " we have raised this to urgent "
Today 21st September the online team have informed me the phone was sent from the store to warehouse without the correct information including tote id and consignment number therefore the phone is in quarenteen/ on hold until they get that information. ( so wasn't lost at all was just on hold ) I gave them the information ( which the store kindly gave me ) so now told it could be another 2 weeks before I get another update. I won't hold my breath.
August 11, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Graham,
We're really sorry to hear about your experience. We understand how frustrating it must be to have been waiting several weeks for your trade-in payment, especially after being advised it would be processed within 14 days. This isn't the level of service we aim to provide.
We'd like to take a closer look into what's happened with your device and the trade-in credit. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Beware Vodaphone are crooks
I finished my contract on 3 phones I had gone through one com business what a con raising prices regularly cd not wait for contract to end when it did I cancelled all 3 phones also expressing who glad I was this contract had come to an end I was £31.99 in credit yippee, then I got a bill saying I owed them about £15 I got in touch they had not cancelled 1 phone even though I explained close my account and all phones you won’t get another penny from me I was disappointed so I got in touch vodaphone said they will get on top of it they did not do a thing instead they put a default of just over £180 on my credit rating.
Stay away especially from one com but also vodaphone they broke there promise to help sort one coms mistake and put £180 plus on my credit report I will never pay this and I highly recommend you avoid
vodaphone
September 16, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Andrew,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Chris was brilliant with helping with…
Chris was brilliant with helping with switching to Talkmobile and solved the problem. Thanks
September 14, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I been in Vodafone they have very good…
I been in Vodafone they have very good service. I quite happy with Chris
September 15, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Karzan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reosponsive to client particular needs
Reosponsive to client particular needs. Chris has been quite considerate in dealing with my issues as a new phone device user.
September 15, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Kefa,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
All my queries were answered and…
All my queries were answered and contracts renewed and upgraded efficiently
September 15, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Georgina,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Grantham
"Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Matthew was fantastic
Matthew was fantastic. Could not be more helpful. Thank you so much
September 6, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came to get a new phone and was very…
I came to get a new phone and was very pleased to have a superb service from the young man, Christopher who served me on the Grantham office and provided me with a new plan with no fuss. A good experience
August 28, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Susan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I didn’t even go in the shop for…
I didn’t even go in the shop for myself. I went in with my parents and Christopher so was so nice and professional and talked me through some options that could save me some money so I ended up moving over to Vodafone
August 25, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Simone,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Christopher.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matthew was really helpful
Matthew was really helpful, gave good advice, helped with sons new phone and got us excellent discounts on other devices
Would highly recommend Vodafone
August 24, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Marjorie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What a service!
I have had the pleasure of dealing with Christopher.
I initially went into the Grantham Vodafone store with a battery issue, but thanks to Christopher’s fantastic service, I left with three new devices and a much heavier-looking account!
He didn’t just provide great customer service — he genuinely went above and beyond to find me the best deals and make sure I got the right options for me.
A fantastic asset to both the Vodafone brand and the Grantham store. Great job, Christopher! 👏
August 11, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Shaun,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Christopher was a massive helping hand…
Christopher was a massive helping hand in the Grantham store today, great customer service and spot on support. Highly recommend
August 14, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hi Kyle, thank you so much for your wonderful review and the amazing support you’ve shown for Christopher, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
A great service by Chris very cheerful…
A great service by Chris very cheerful and polite
August 14, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Robert,
Thanks for the lovely review and fantastic support for Chris. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had experiences with 2 different…
I had experiences with 2 different members of the store team on the same day and both were great. Jess and Matt. Both very efficient and professional and each able to assist with my requests. Knowledgable about products and offers and also able to cater to myself exclusively rather than treat me like “another one”. I left the store very impressed with the service I received and with the product I left with. Both are a credit to the team.
August 3, 2026
Unprompted review
Reply from Vodafone UK - Grantham
Hey Tommy,
Thanks for the lovely review and fantastic support for Jess and Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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