Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... See more
Company replied
Location
Switch location397-399 Mare Street, E8 1HY LONDON, GB
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See what reviewers are saying
Mohamed’s customer service was outstanding and he went above and beyond to solve all the problems I had
Company replied
I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... See more
Company replied
I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new pla... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hackney
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
397-399 Mare Street, E8 1HY, LONDON, United Kingdom
4.8
Excellent
103 reviews
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Mohamed’s customer service was…
Mohamed’s customer service was outstanding and he went above and beyond to solve all the problems I had
May 24, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
abs was super helpful and lovely
abs was super helpful and lovely! definitely recommend
May 11, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Emme,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful. I moved back from overseas and they helped me re activate and get my old phone number back!
May 6, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Tom,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2l
Thanks again,
Vodafone Social Media Team
Very helpful and quick service
Very helpful and quick service - Ihab was great. Thanks!
May 4, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I recieved alot of help from Mohamed…
I recieved alot of help from Mohamed when getting my new phone. He was a great help 10/10
April 19, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Bruce,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Terrible experience.
I was robbed in London on the morning of the 8th of April. I had my phone and bank card stolen. I was on holiday and was due to return home that day.
I called into the hackney branch to try and get a replacement SIM at 9.30am. I had my driver's licence but no bank card which they told me I required.
I received no help whatsoever from the two members of staff there. I explained the situation, I had no access to money, travel documents or contact numbers. I had my licence with my name, face and address and despite the severity of my situation the staff showed no empathy or even interest in what I was telling them.
I then called at the Angel branch and explained the situation. I was immediately reassured by the staff there and within 40 mins had a replacement SIM, I purchased a new handset and was able to access money, documents and travel home.
Appalling level of service at hackney, borderline rude, utterly useless experience.
Don't bother unless it's an easy fix for these guys.
April 8, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey David,
I’m really sorry to hear about what you went through, especially given the circumstances of being robbed while travelling. I completely understand how distressing that situation must have been, and I’m sorry for the way your visit to our Hackney store made you feel.
While our stores do have identification requirements in place for replacing SIM cards, I appreciate that this was an exceptional situation and that you were already under significant stress. It’s disappointing to hear that the service you received there lacked empathy or reassurance, and this isn’t the experience we want any of our customers to have.
I’m really pleased, however, that the team at our Angel store were able to support you quickly, get you connected again, and help you safely access your essentials and travel home. I’ll be sure to pass on your positive feedback to them.
If you’d like this experience at the Hackney store to be reviewed further, you can raise this as an official complaint so the appropriate team can look into it. You can speak directly with my team on Facebook at vodafone.uk/2Fpnah2, and we’ll be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hackney
Hey Nazi,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Explained everything to me in a way I…
Explained everything to me in a way I can understand very helpful
April 8, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Ülger,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great communication with me even tho I…
Great communication with me even tho I was younger he showed great humility and really appreciated the work he did
April 2, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Kofi,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you guys
Thank you guys so much, Hackney Vodafone for great customer service
March 17, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hi ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Hackney —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Very quick and nice experience
Very quick and nice experience
The staff was respectful and helpful
March 13, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey M,
Thanks for the lovely review and fantastic support for Vodafone.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hackney
Hey Leyla,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good service thanks
March 13, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Guyllaine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nicky is very friendly and…
Nicky is very friendly and exceptionally and all the staff are very receptive
February 16, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Sam,
Thanks for the lovely review and fantastic support for Nicky.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great job, lovely staff
Not only did they do a great job, but they were so lovely to speak to as well. This is my go to Vodafone to go to because the customer service is just so great. Would definitely recommend this branch to all
February 14, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Rish,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent sales team
Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a great sales team!!!
February 13, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Sim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extremely helpful :)
February 13, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Isabella,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service provided to me by…
Excellent service provided to me by shop. Recommend anyone interested in getting a new phone here
February 13, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hackney
Hey Ebenezer,
Thanks for the lovely review and fantastic support for Team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer experience
Very very helpful team.
Managed to support me with a new phone, insurance & even a good wifi deal!
January 10, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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