I was helped by Munya today, 18 September, when I came into the store to enquire about my broadband and see whether I could upgrade. Munya took the time to go through everything with me, explained my... See more
Company replied
Unit 220 / 221 Potteries Shopping Centre, ST1 1PS Hanley, GB
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I was helped by Munya today, 18 September, when I came into the store to enquire about my broadband and see whether I could upgrade. Munya took the time to go through everything with me, explained my... See more
Company replied
Called in to ask about contract as travelling abroad. Bari was very helpful, professional and friendly. Explained everything in detail answering my questions. Sorted a deal on my contract. Thank you
Company replied
Iftab was great, very friendly and informative. He went above and beyond to help and has brilliant customer service skills, not too sales’y
Company replied
Sahire has been great helping me upgrade my phone today
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Unit 220 / 221 Potteries Shopping Centre, ST1 1PS, Hanley, United Kingdom
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Adam provided great service and got my phone all setup

Reply from Vodafone UK - Hanley
Iftab was great, very friendly and informative. He went above and beyond to help and has brilliant customer service skills, not too sales’y

Reply from Vodafone UK - Hanley
Amenah was excellent and I’m really happy with my order

Reply from Vodafone UK - Hanley
Called in to ask about contract as travelling abroad. Bari was very helpful, professional and friendly. Explained everything in detail answering my questions. Sorted a deal on my contract. Thank you

Reply from Vodafone UK - Hanley
Paul was really helpful, very polite and knowledgable.
I would recomend Vodaphone as a company and Paul as an assiatant.

Reply from Vodafone UK - Hanley
Phone upgraded today with Adam, excellent service and very patient. Thank you for your help

Reply from Vodafone UK - Hanley
Amenah was extemely helpful great service

Reply from Vodafone UK - Hanley
Ryan was brilliant, he was really helpful and made it so simple for upgrading and changing things over. It really was brilliant service

Reply from Vodafone UK - Hanley
My experience was brilliant and Iftab has been a wonderful advisor .
He was very helpful

Reply from Vodafone UK - Hanley
We went in with a problem with our broadband. Iftab was more than helpful with this, he told us how to get this resolved and helped us with our data and hotspot on our mobile phones. Iftab was friendly helpful and polite all through our visit!! Thank you Iftab

Reply from Vodafone UK - Hanley
I was helped by Munya today, 18 September, when I came into the store to enquire about my broadband and see whether I could upgrade. Munya took the time to go through everything with me, explained my current contract clearly, and showed me that it was still active. He was very professional, patient and helpful throughout, and made sure I understood everything before I left. I really appreciated his excellent customer service and the way he took the time to help me. Thank you, Munya! ⭐⭐⭐⭐⭐

Reply from Vodafone UK - Hanley
Ryan is a very attentive and considerate person❤️ I wish people like him worked in every public service role❤️ Thank you once again for the work you have done❤️

Reply from Vodafone UK - Hanley
Paul delivered excellent customer service today when I went in to sort out the new iPhone 18 max

Reply from Vodafone UK - Hanley
Sahire has been great helping me upgrade my phone today

Reply from Vodafone UK - Hanley
Very happy about the service I received from store today, Munya was the advisor who attended to me for my upgrade and would like to say I’m very pleased wnd happy with the kind of service I received

Reply from Vodafone UK - Hanley
The experience was very good.Amenah was really really helpful.

Reply from Vodafone UK - Hanley
Excellent service very pleased with amenah

Reply from Vodafone UK - Hanley
Sam gave great advice for the upgrade and found the right plan.

Reply from Vodafone UK - Hanley
I visited the Vodafone store in Hanley to renew my SIM-only contracts and was assisted by Iftab. He was very professional, friendly, and extremely helpful throughout.
He explained the available deals clearly and made the whole process simple and straightforward. I was very happy with the service and decided to renew both of my accounts for another 2 years.
Thank you, Iftab, for the excellent customer service and great work. It was very much appreciated!

Reply from Vodafone UK - Hanley
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