Vodafone UK - Hanley Reviews 

606
TrustScore 5 out of 5

5.0

Unit 220 / 221 Potteries Shopping Centre, ST1 1PS Hanley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Iftab was brilliant today. He solved connection issues with my wife’s business account and got us quicker broadband at home for less than we currently pay. Brilliant sales rep and a brilliant result.... See more

Company replied

Rated 5 out of 5 stars

Munyaradzi at Vodafone Hanley was so helpful and understanding. He helped me with my final decision on what type of phone plan I wanted. He took time to explain everything which made my final decision... See more

Company replied

Rated 5 out of 5 stars

Went in to get a new phone after work today and was looked after by a lovely man called Sam. Helped me get a brand new phone and contract and also upgraded me to a brand new watch after we got chattin... See more

Company replied

Rated 5 out of 5 stars

The reception and service given by Amenah was exceptional. She talked to me politely and explained everything in detailed Though I didn't manage to get the phone after credit search I'm happy For t... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Hanley

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 220 / 221 Potteries Shopping Centre, ST1 1PS, Hanley, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

606 reviews

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1-star

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5.0

All reviews

(606)

40,708 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Iftab was brilliant today

Iftab was brilliant today. He solved connection issues with my wife’s business account and got us quicker broadband at home for less than we currently pay. Brilliant sales rep and a brilliant result.
Thanks

August 10, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Kristian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served by chan

Served by chan - upgraded my phone moved my stuff over sams day and really happy with it thank you

August 10, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hi Alex, thank you so much for your wonderful review and the amazing support you’ve shown for Chan, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Paul in the store went above and…

Paul in the store went above and beyond. Top marks

August 10, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Jenny,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to get a new phone after work…

Went in to get a new phone after work today and was looked after by a lovely man called Sam. Helped me get a brand new phone and contract and also upgraded me to a brand new watch after we got chatting. Really helpful and chatty and great experience overall.

August 7, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Lauren,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam sorted my phone out

Sam sorted my phone out, great addition to your store

August 7, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Michael,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Munyaradzi at Vodafone Hanley was so helpful and understanding. He helped me with my final decision on what type of phone plan I wanted. He took time to explain everything which made my final decision much more easier. The Hanley branch staff were all accommodating and helpful too.

August 5, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Andrea,

Thanks for the lovely review and fantastic support for Munyaradzi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Came into store today to get a new phone, Bari helped me to get a great deal and a new phone and watch.

August 6, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Kath,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks!

Served by Bari. Friendly and showed great customer service😊

August 3, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

"Hey Ruth,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Got served my sam for a new phone

Got served my sam for a new phone. Took care of everything! As always sam youve been amazint, thank you

August 3, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

"Hey Martyn,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Came into store as i needed some help…

Came into store as i needed some help with my three account, Bari was very helpful and sorted it out for me.

August 3, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great professional service from Iftab

Great professional service from Iftab, Thank you.

August 2, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Chris,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jess from Hanley branch was very…

Jess from Hanley branch was very helpful willing to sort my things in a good manner and in a short time.

Thank you

August 1, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey there,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from jon

August 1, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Jonathon,

Thanks for the lovely review and fantastic support for Jon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jess from Hanley branch was very…

Jess from Hanley branch was very helpful trying to sort my preorder account in a friendly and good manner. Well done !! Thank you

July 31, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Razvan,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service once again at the…

Exceptional service once again at the Hanley store! Jess was very helpful and sorted me a contract that was great value for money.

July 31, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Maddison,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The reception and service given by Amenah

The reception and service given by Amenah was exceptional. She talked to me politely and explained everything in detailed
Though I didn't manage to get the phone after credit search I'm happy For the service given by this lady. Thank you Vodafone

July 29, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Eunice,

Thanks for the lovely review and fantastic support for Amenah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sahire has been so helpful

Sahire has been so helpful. Excellent customer service and very professional.

Thank you for your help sahire

July 29, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Irem,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in today to the Stoke on Trent…

Came in today to the Stoke on Trent branch and was met by Sahire. She had great customer service and found solutions to my problem that I had.

July 29, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mohammed was very helpful

Mohammed was very helpful today, the behaviour and cooperation was very good

July 26, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey Rehan,

Thanks for the lovely review and fantastic support for Mohammed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Barry was very pleasant to talk to

Barry was very pleasant to talk to, very thorough with everything I needed. Double checked everything, made sure I understood everything
Really deserved 5+ stars

July 26, 2026
Unprompted review
Vodafone UK - Hanley logo

Reply from Vodafone UK - Hanley

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Barry.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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