Vodafone UK - Harrow St Anns Road Reviews 

I had a really frustrating experience with the online team, who completely messed up my order and sent me from branch to branch trying to get it resolved. By the time I reached the Harrow store, I was extremely frustrated and honestly didn’t know what else to do.

Parsa was absolutely brilliant. He was polite, patient and incredibly helpful from the moment he spoke to me. He took the time to understand what had happened, reassured me, and actually took ownership of the problem rather than sending me elsewhere again. He managed to get my order sorted and, most importantly, remained calm and professional throughout.

After such a stressful experience, Parsa completely changed my impression of the company. He showed genuine customer care and went above and beyond to help me. He is a real asset to the Harrow store and deserves recognition for the way he handled the situation.

Thank you, Parsa, for your patience, professionalism and for finally getting everything sorted. Excellent customer service!

Thank you so much for your help today Mel. Recovering my daughter’s phone and upgrading my phone. Friendly, efficient and very reassuring throughout!

Serious Complaint — Vodafone Harrow Management Must Take Action

I am writing this review because my experience at Vodafone Harrow was extremely disappointing, and I believe management needs to take this matter seriously.

The biggest concern is the information I was given about the number of devices I could have. I was initially told by an advisor at Harrow that I could only have one device, even though my credit check had actually passed for four lines/devices. I only discovered this later when I visited Vodafone Brent Cross with a friend and another advisor checked my account and explained that I was approved for four lines. Based on that information, I proceeded to book additional devices for my wife and sister.

This raises a very serious question: Why was I told at Harrow that I could only have one device?

If there is genuinely a Vodafone policy limiting customers to one device at a time, then Vodafone should clearly explain that policy and apply it consistently across its stores. If there is no such policy, customers deserve to know why they are being given this information.

I strongly encourage other Vodafone customers to ask for the actual policy in writing and verify any information they are given, rather than simply accepting what they are told at the counter.

I also want to raise a serious complaint about Mel’s behaviour. Her attitude towards me was extremely rude, dismissive and unprofessional. I came to the store looking for a reasonable explanation about my order, but instead of listening to my concerns and helping me understand what had happened, I was made to feel as though my questions were a problem. I was told they could not help me and was directed towards the fraud team without receiving a proper explanation.

I also experienced poor treatment from another colleague, Abijit, which made the whole situation even more frustrating.

Management needs to investigate this properly. I am not asking for special treatment—I am asking for transparency, accountability and basic respect as a customer.

I expect Vodafone management to:

* Investigate why I was initially told I could only have one device when my account had apparently passed for four lines.
* Clarify whether the “one device only” information is an official Vodafone policy or simply information being given by this store.
* Investigate the cancellation of my order and provide a clear explanation.
* Review Mel’s conduct and the way she spoke to me.
* Review the conduct of the other staff involved.
* Take appropriate action if staff have breached Vodafone’s customer-service standards or provided misleading information.

I am posting this review because customers deserve to know about my experience and because I hope it prevents other people from going through the same frustration.

Vodafone Harrow management: please do not ignore this. Investigate it properly and take appropriate action.

I am happy for Vodafone to check my account and the relevant order history to verify everything I have described. I am looking for a proper explanation—not excuses.

Parsa was very nice and friendly. He helped a lot!

Great service by Mel very helpful and the experience was excellent great customer service

We came in looking to grab new plans on sims. Luckly we were taken care of a lovley emplyee by the name of Asher. He was a huge help and kind customer service.

Great experience thanks to the team (especially Minadi).

Great ! Parsa the guy who served us was very kind and he explained us very well!

Ioana was very helpful and pleasant. She goes above and beyond to make sure I was satisfied with the product. Very good worker.

Verry halpefull !
Fantastic day!
Adi Valentin

Excellent service. Very polite and helpful

Was lovely to get the right deal with shantho. Would recommend

Abi was great from the start to end he helped me pick the right phone and within my budget his knowledge is superb would definitely recommend him so happy

Sach in house Vodaphone representative was excellent and should be promoted to manager.

Been to Vodafone store in harrow, Ioana got the best deals for me and everything was explained in such a way that I felt happy with signing the new contracts.

Very helpful with getting me the deals that I wanted and lovely customer service helping me set up my new phone!! Would recommend seeing Parsa.

Very good service at the Harrow branch, Abhi went above and beyond, sorting out business contracts out.

Ioana was supportive and explained my upgrade options. Was very helpful and fast with the process. Many thanks.

Ioana helped me with explaining bills in a way I could understand. And how to use Vodafone app, got me through all. Many thanks appreciate it