I have just been served by a lovely young man called Jack, who was so helpful and patient as I am useless with phones!! He was very polite, professional and a credit to your company. A lot of young p... See more
Company replied
Location
Switch locationUNIT 28a, St Stephens Centre, HU2 8LN Hull, GB
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See what reviewers are saying
Came in to the store in st Stephens with what I suspected to be a faulty battery due to it not charging, I spoke to a young man called Dylan who was an absolute delight.I was made to feel very welco... See more
Company replied
I was lucky enough to have Francesco, from the Hull call centre, pick up my call, he went above and beyond and gave the whole call a personal experience. His attention to detail was second to... See more
Company replied
Absolutely exceptional service. I'm not very tech savvy and needed a dual SIM setting up and a data bundle. Caitlin P served me. She has a wonderful manner, explained everything clearly and knows the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hull
Written by the company
Contact info
UNIT 28a, St Stephens Centre, HU2 8LN, Hull, United Kingdom
4.9
Excellent
317 reviews
Asks customers to review
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Caitlin B was very knowledgeable and…
Caitlin B was very knowledgeable and patient with us very friendly helpful made it a stress free experience
June 25, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Andy,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I visited the store to get a new…
I visited the store to get a new contract, Nicole was very welcoming and assisted to all my questions and I was very happy with the service will be recommending to friends and family.
June 21, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Shaunie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nicole.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service at Vodafone
I was served by Caitlin B at the Vodafone store in St Stephen's in Hull.
The whole experience was great! Very smooth process, even though I was doing a return and upgrade. She was very friendly and professional, and clear with what I had to pay. First class service!
June 24, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I was lucky enough to have Francesco
I was lucky enough to have Francesco, from the Hull call centre, pick up my call, he went above and beyond and gave the whole call a personal experience.
His attention to detail was second to none and he went the extra mile to provide the ultimate customer satisfaction experience!
Francesco has restored my faith in multi million pound companies such as Vodafone and I only wish I could speak to him every time I needed to speak to anyone:
5 stars from me
June 22, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Phil,
Thanks for the lovely review and fantastic support for Francesco.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shane and Benice from Vodafone was…
Shane and Benice from Vodafone was amazing, very welcoming and great customer service
. Helped with getting new contract sorted
Very good experience . Definately would recommend
June 17, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Ann,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin P looked after us so well at…
Caitlin P looked after us so well at Hull St Stephens on Sunday 7th June. She was very knowledgeable, friendly and so helpful.
Could not fault the experience we had. We have been using Vodafone for many many years and will continue to do so.
June 7, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Marie,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was extremely helpful
Walked in with my dad who has a Huawei phone which I don’t understand to help him with as I have had an iPhone for 20 years but Dylan assisted us and helped set us up with a PAC code and swapped the number over on my dads behalf.
Couldn’t praise Dylan any higher as he sorted it out straightaway for us to be able to retain the same number.
Excellent service
June 10, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey John,
Thanks for the lovely review and fantastic support for Dylan. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
On visiting VODAFONE in Hull recently…
On visiting VODAFONE in Hull recently my husband had lost his phone and wanted to replace it with a new one,
On arriving we were met by Jack who gave us a warm welcoming smile and asked if he could help,Jack soon sorted my husband s needs out with a phone that was perfect for him ,he set the phone up so as we left the store the phone was good to go and my husband was a happy man,so many thanks to you Jack for your help and professionalism.
Also abig thank you to Bernice the store manager who also sorted a problem out for us her understanding and professionalism very good service.
May 11, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Came in today to upgrade a phone and…
Came in today to upgrade a phone and Caitlin P, made the experience very smooth and easy. She explained everything perfectly and numerous times and got the best deal. Such a credit to the company. Thank you so much.
June 4, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Tamara,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nicol
Absolutely fantastic set everything up thank you so much for your help
June 4, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Frankie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Quick and easy
Jack was great. Easy process, no hard sell, gave me exactly what i wanted.
June 1, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Stephen,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
fix my phone nichole
May 30, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Maliakal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shane in store was very helpful
Shane in store was very helpful, he got my phone up and running in no time.
May 20, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Jason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Honya excellent service in Vodafone
Honya excellent service in Vodafone, very happy with my experience.
May 20, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Maddie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent
Shane has been great helping exchange my phone because of storage. Excellent ambassador for Vodafone.
May 20, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Alf,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Captain P gave Great Customer Services
Captain P gave Great Customer Services, very preferable and Great knowledge on phone planes and Broudband plans.
A Star
May 20, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin P was so helpful and friendly…
Caitlin P was so helpful and friendly from Start to finish
May 17, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Honya was brilliant
May 16, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Thankyou to Caitlin B
Thankyou to Caitlin B, massive in getting me new phone and also for my wife
May 16, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Excellent Experience with Caitlin B at Vodafone
Caitlin B helped me resolve my issue with payment. I was unable to pay my bill or access the app, but she assisted me in successfully paying the bill, reactivating the app, and resolving my login problem with Vodafone. She was also very friendly, understanding, and patient throughout the whole process. Honestly, they were the best person I’ve ever dealt with, hands down.
May 6, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Layla,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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