Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more
Company replied
Location
Switch locationUnit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB
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Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more
Company replied
Audrey and Gary at the Kirkcaldy store were extremely helpful with activating my new sim card. I had enquired about an unlimited call, texts and data plan and they found one straight away with no prob... See more
Company replied
Terrie was super helpful and went above and beyond helping my friend get a new phone.He struggles with technology and talking to people on phone so she was great sorting previous network provider.I ha... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kirkcaldy
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom
5.0
Excellent
463 reviews
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THOMAS
Just had the best customer service from Thomas , not only was he patient as I was a nightmare as haven’t a clue with phones or technology? He went above the duty and fixed a major problem with my current line, and I now can say I am a vodaphone customer.
Thomas even worked through his lunch break to go above and beyond his duty.
I can say I will definitely return to Vodaphone Kirkcaldy as all members of staff have been super patient and professional.
November 17, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hi. We appreciate you taking the time to share your experience. We're happy to hear that you received excellent support and patience. We're glad that the team was able to resolve your issue. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very welcoming staff
Very welcoming staff, kind and funny as always and helped us get new watch contracts
November 15, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Gary was a very pleasant man and very…
Gary was a very pleasant man and very efficient in his work. Thank you.
November 11, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Staff very pleasant and helpful
Staff very pleasant and helpful. Had issues ordering online but they soon sorted it out. Good craic aswell. Definitely recommended.
November 7, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hi. We're so glad to hear that our staff were able to help you with your online order and that you had a good experience. We appreciate you recommending us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Gary and Terrie
Thank you Gary and Terrie. Phone was playing up and the guys are always so patient with me. Amazing service.
November 6, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service as usual
November 5, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Terrie is fantastic
Terrie is fantastic, got my daughter's new monthly SIM plan sorted out ☺️
November 3, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hi. We're happy to hear that the new monthly SIM plan for your daughter was sorted out successfully. We appreciate you taking the time to share your positive experience. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great
Great help and save me money on my monthly bill thanks gary and the lady's today
November 1, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hi. We're happy to hear that we could assist you and reduce your monthly bill. We appreciate you taking the time to share your positive experience with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas was fantastic.very patient.
October 29, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hi. We're happy to hear that you had a fantastic experience. We appreciate you mentioning their patience. Thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service with a smile
Fantastic service with a smile ! What more could you ask for.
October 24, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Gary was so helpful today
Gary was so helpful today. I wasn't going to upgrade my phone but after speaking with him it made so much more sense to do it. Staff are very knowledgeable and nothing is too much trouble. Recommended
October 23, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service from Audrey and Gary…
Great service from Audrey and Gary today. I have used this shop for years and they are always so patient and kind.
October 22, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Tam was super helpful
Tam was super helpful. He sorted my phone for me and did it all with a smile! Thanks again
October 19, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Good knowledge and fixed the problem.
October 16, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Thomas and Terrie made me and my…
Thomas and Terrie made me and my partner feel really welcome . Thomas gave us alot of advice and feedback on certain phones . We trusted his advice and we managed to get a great phone. Thank you
October 12, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent customer service
Excellent customer service
Help with all my issues
October 9, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great staff
As always the staff are very happy to help and very friendly can't praise them enough especially the store manager Ashleigh who always goes the extra mile to help
October 8, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Audrey and Gary at the Kirkcaldy store…
Audrey and Gary at the Kirkcaldy store were extremely helpful with activating my new sim card. I had enquired about an unlimited call, texts and data plan and they found one straight away with no problems at all. They were very friendly and made me feel very comfortable giving all my personal details over to them. I would recommend this company to anyone.
October 2, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very helpful and good service from the…
Very helpful and good service from the Vodafone members, very welcoming aswell, explained everything in detail and made sure i understood the plan and phone details.
October 3, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ashleigh ,
Ashleigh ,
Was wonderful travel from West Calder as she was so helpful
October 3, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
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