Vodafone UK - Lewes Reviews 

138
•
TrustScore 5 out of 5

4.9

3 High Street, BN7 2AD Lewes, GB

•

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Rated 5 out of 5 stars

Huge shout out to Taylor & Nate @ Vodafone in Lewes. Very helpful, friendly & patient with us as we upgraded our phones & renewed our contracts. We could not have done this without their help & exper... See more

Company replied

Rated 5 out of 5 stars

Having had many sessions with Taylor in the Lewes branch, I cannot praise his efficiency, professionalism, patience and good humour highly enough. His knowledge, delivered in highly understandable lan... See more

Company replied

Rated 5 out of 5 stars

Having switched my broadband to Vodafone i was having experiencing technical problems and went into the Vodafone shop in Lewes East Sussex. I found the staff friendly and welcoming. George (shop mana... See more

Company replied

Rated 4 out of 5 stars

Taylor is a very friendly and helpful individual , nothing is too much trouble and he goes out of his way to find and explain all of the options available, Taylor should run training sessions on how t... See more

Company replied


Company details


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  • 3 High Street, BN7 2AD, Lewes, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

138 reviews

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4.9

All reviews

(138)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Aaliyah was very helpful to an ignorant…

Aaliyah was very helpful to an ignorant tech person . Very patient and will be back if necessary.

September 11, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Patricia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service done at Vodafone Lewes…

Great service done at Vodafone Lewes shop. Been coming here for years. Great service from Nate.

September 9, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hey Colin,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant experience- first class

Brilliant experience- first class

September 8, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hey Emma,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect help

Perfect help, thanks to nate

September 3, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hi , Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Huge shout out to Taylor & Nate @…

Huge shout out to Taylor & Nate @ Vodafone in Lewes. Very helpful, friendly & patient with us as we upgraded our phones & renewed our contracts. We could not have done this without their help & expertise. Made the whole thing easy & pleasant

September 3, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Janet,
Thanks for the lovely review and fantastic support for Taylor & Nate.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Having had many sessions with Taylor in the Lewes branch

Having had many sessions with Taylor in the Lewes branch, I cannot praise his efficiency, professionalism, patience and good humour highly enough. His knowledge, delivered in highly understandable language to someone who is far from fluent in his world is truly remarkable and should be highly commended. The standard of the branch generally under the Manager, George, make visits a learning pleasure. Gisele Edwards

August 19, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hey Gisele,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful i had a good experience…

Very helpful i had a good experience with Nate

August 17, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Problem solving experience

Having switched my broadband to Vodafone i was having experiencing technical problems and went into the Vodafone shop in Lewes East Sussex. I found the staff friendly and welcoming. George (shop manager) listened to my problems and started to remedy them. He had a positive and professional approach that gave me confidence in his ability to make things right.Thank you George for your help and kindness and sorting it out. An excellent example of great customer service

August 15, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hey Robert,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaliyah was fantastic!

Aaliyah was fantastic! She was professional and thorough and saved me money.

August 4, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Taylor today He is amazingly Polite, kind, and very helpful. It’s always an enjoyable experience to buy a new phone as Taylor is so caring and sets everything up for me! Lewes is definitely the best vodaphone store for it’s brilliant customer service by both Taylor and George and I highly recommend them to everyone.

August 1, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hey Kim,
Thanks for the lovely review and fantastic support for Taylor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor and George were super helpful

Taylor and George were super helpful, making sure I could save money where possible! Great service!

August 1, 2026
Unprompted review
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Reply from Vodafone UK - Lewes

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good Job Nate

Good Job Nate, very helpful young man.

August 1, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Jennifer,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service thanks Taylor

Great customer service thanks Taylor

August 1, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Timothy,
Thanks for the lovely review and fantastic support for Taylor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Over the past couple of weeks I've visited Vodafone store in Lewes several times after having problems with my old phone. I've since bought a new phone, a tablet, a new phone for my daughter and today returned to buy a WiFi hotspot ready for our family holiday.
On every single visit, Taylor has been absolutely fantastic. He has been so patient, friendly and incredibly knowledgeable, taking the time to explain everything clearly without ever making us feel rushed.
I visited with my two daughters, and he was so kind, courteous and patient with them too, which really didn't go unnoticed.
Nothing ever seemed too much trouble, and his consistently excellent customer service is the reason I kept returning to the store. It's rare to come across someone who genuinely cares about giving customers such a positive experience.

Thank you, Taylor, for all your help over the past few weeks. You're a real credit to Vodafone, and I hope your hard work is recognised!

July 20, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

"Hey Claire,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

What a great service

What a great service, very helpful, patient staff. A lovely new phone with much more memory for nearly the same price. Thankyou George and Nate. Excellent.

July 20, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Nicola,

Thanks for the lovely review and fantastic support for George and Nate.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience with Taylor was very…

My experience with Taylor was very impressive, professional,endlessly helpful on subsequent visits. As was George.

July 17, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Gisele,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful staff and very kind

Extremely helpful staff and very kind. Was seen by Nate and Aaliyah. Would recommend

July 16, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Steven,

Thanks for the lovely review and fantastic support for Nate and Aaliyah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaliyah was great: efficient

Aaliyah was efficient, friendly and knowledgeable; very good

July 16, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Kate,

Thanks for the lovely review and fantastic support for Aaliyah.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor was brilliant.

July 2, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Phil,

Thanks for the lovely review and fantastic support for Taylor.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor in Lewes has been very helpful!

Taylor has helped me with a complicated issue a year ago and has done the same again this week.
My sim just stopped functioning and required two days to solve - which he did
He also adjusted my contract which saved me a substantial amount as I travel a great deal.
Thank you Taylor!

June 27, 2026
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Michael

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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