Vodafone UK - Lichfield Reviews 

513
TrustScore 5 out of 5

5.0

14 Bakers Lane, WS13 6NF Lichfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Will Ellis made us feel welcome from entering the store. Very professional approach, covered all of our enquiries with ease. Definitely will continue with Vodaphone and hopefully see Will on our next... See more

Company replied

Rated 5 out of 5 stars

Thank you to jayden for all his help yesterday in sorting my new phone contracts and broadband. I have been putting it off for so long but his assistance and professionalism made it seem so effortless... See more

Company replied

Rated 5 out of 5 stars

Liam was so knowledgeable and patient with our lack of understanding of all the ins and outs of contracts etc. Brilliant service with our interests and needs truly taken care of.

Company replied

Rated 4 out of 5 stars

I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.

Company replied


Company details


Contact info

  • 14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

513 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(513)

41,574 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Will

July 18, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Amanda,

This is fantastic to hear! We really appreciate the feedback for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and very…

Excellent service and very professional. No pressure and Liam was very knowledgeable and helpful

July 18, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

"Hey Stephen,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Liam was very helpful

Liam was very helpful. Five star service

July 16, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will Ellis made us feel welcome from…

Will Ellis made us feel welcome from entering the store. Very professional approach, covered all of our enquiries with ease. Definitely will continue with Vodaphone and hopefully see Will on our next visit. Thank you.

July 16, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Maria,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite &,really helpful

Very polite &,really helpful. Sorted problem& saved me money

July 14, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Karen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was so knowledgeable and patient…

Liam was so knowledgeable and patient with our lack of understanding of all the ins and outs of contracts etc. Brilliant service with our interests and needs truly taken care of.

July 14, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Maureen,

Thanks for the lovely review and fantastic support for Liam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, first class. Big thanks to Liam

July 14, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hi Mike, thank you so much for your wonderful review and the amazing support you’ve shown for Liam, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

I've been coming here since the shop…

I've been coming here since the shop opened. Always great service! Well done Will

July 14, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Michael,
Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was really helpful and patient

Will was really helpful and patient, he gave Ist class service.

July 10, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey there,

Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Most amazing service

Most amazing service, Liam and Will are great

July 9, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was very helpfull and knew exactly…

Liam was very helpfull and knew exactly what i needed and was happy to to spend the time to explain things

July 9, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Adrian,

Thanks for the lovely review and fantastic support for Liam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was brilliant with me and John

Liam was brilliant with me and John. Great help

July 7, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Karen,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam is very helpful 10/10

July 2, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Phoebe,

Thanks for the lovely review and fantastic support for Liam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super efficient and helpful

Super efficient and helpful

July 1, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Jason,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service and person ( Liam) .

July 1, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Roger,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional

Thank you to jayden for all his help yesterday in sorting my new phone contracts and broadband. I have been putting it off for so long but his assistance and professionalism made it seem so effortless and definitely worth me taking the time to sort. He talked me through everything and explained the difference in plans and phones and helped me get the right plan for me. Thank you

June 27, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Sian,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was brilliant

Liam was brilliant. Did my transfer in quick time. Great service

June 24, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hi Christine, thank you so much for your wonderful review and the amazing support you’ve shown for Liam, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Will at Lichfield shop was super…

Will at Lichfield shop was super helpful and sorted my new phone for me and also helped reduce the cost of my mum’s plan :)

June 20, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Erin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will in Lichfield store was amazing

Will in Lichfield store was amazing. Great service and super friendly. Got us the best deals possible and was super patient with us and answered all our questions. Thank you so much Will, it was also nice to have a fellow Yorkshire person to speak to

June 20, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Heather,

Thanks for the lovely review and fantastic support for Will. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very competent and pleasant young man

Very competent and pleasant young man, Will

June 20, 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey,Janet

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Hey , one Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look