Vodafone UK - London Walworth Road Reviews 

365
•
TrustScore 5 out of 5

4.8

292C Walworth Road, SE17 2TE London, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I do not often leave reviews, but I wanted to say a special thank you to James for his help with my SIM only deal yesterday. He was professional, knowledgeable, and very patient in answering al... See more

Company replied

Rated 5 out of 5 stars

goodafternoon, i visited walworth road branch and i had an amazing amazing staff Maddie! she helped me figure how i can get my phone as i am travelling on monday. she was completely helpful and patien... See more

Company replied

Rated 5 out of 5 stars

Ilayda was very efficient and transparent when letting me know the plans they have. Definitely ask for her when coming to Vodafone she’ll surely assist you on getting you on a plan that suits you... See more

Company replied

Rated 5 out of 5 stars

The staffs at Walworth Road branch has always offered me the best service and advice over the years, each time I visited the branch, they always offered me professional assistance and support with fri... See more

Company replied


Company details


Contact info

  • 292C Walworth Road, SE17 2TE, London, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(365)

38,147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience, my english is not very good but Laurent helped me a lot and explain everything how everything works and how it Vodafone would charge me. Had a lovely experience at thr Walworth road Vodafone.

May 15, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent attention!

Excellent attention!

May 9, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Carlos,



Thank you for your review. It's always lovely to read such nice feedback.



If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Plan, Amazing James

James has been amazing, I was recently with EE and I popped over to the store in Walworth Road to see what they could offer. James Knowledge was amazing and I didn’t know Vodaphone could offer so much more compared to EE. A shame I was getting “ripped off” by EE for this long. Thank you James, you have been amazing I love this new airtime plan!

April 24, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey ,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mobile plan reduce and new phone wow

I was hoping this morning to review my business phone lines and plan. I was hosted by a great CS rep, James. (Walworth Branch SE17) He was so helpful, looked at all the options, and for the first time, my bill was reduced by 30%! Plus, I was able to upgrade without increasing my monthly budget for a mobile phone line.

April 20, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Dario,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you James and Staff for a wonderful experience!

I visited the store last week to cash in on my upgrade. First of all i must speak on the cleanliness of the store and the kindness of the staff. All so welcoming and friendly it made me feel at ease. It had been a while since I upgraded my phone so i was a bit unsure on what to go for since i hadn’t upgraded my phone for about 4 gens . A friendly giant named James was so attentive and explained all of my options from the contracts to phones available to me and what the differences were, I was able to understand everything so easily! A week later I must say i’m very happy with my choice.

The staff are clearly well trained and enjoy doing what they do. If you’re unsure don’t go on youtube go in store and talk to them.

Thanks James and everyone :)

April 10, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Josh,

Thanks for the lovely review and fantastic support for James and Staff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I do not often leave reviews

I do not often leave reviews, but I wanted to say a special thank you to James for his help with my SIM only deal yesterday.

He was professional, knowledgeable, and very patient in answering all my questions. Most importantly, he made the whole process quick and efficient, getting everything sorted within 20 minutes.

Overall, a great experience from start to finish. Thank you again, and keep up the great work.

Walter

April 7, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have lost my physical SIM card

I have lost my physical SIM card , I immediately approached Vodafone office in Walworth road , and Maria sorted out everything smoothly and she was so nice. A life saver.

Vodafone is the best.

April 7, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Shokhijakhon,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Madeleine was acceptional today

Madeleine was acceptional today. She gave great customer service. I'm a happy bunny.

March 13, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Crawford, ​

Thanks for the lovely review and fantastic support for Medeleine. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, even though it was busy, I was seeing promptly and served at 5 star service….

March 13, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Georgi,

This is fantastic to hear! We really appreciate the feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maria was a great help for me

Maria was a great help for me! She was very patient and explained the best options for me. I highly recommend this place!

March 8, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Renata,

Thanks for the lovely review and fantastic support for Maria.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Diego served me and talked about…

Diego served me and talked about samsung phones and I took the new one s25 ultra for good price. I was very happy with his service 😊

February 10, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Maria,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very great customer service

Very great customer service, Taquan was fantastic same as Diego, high customer service, well done guys keep it up

January 3, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi,

Thank you so much for your wonderful review and the amazing support you’ve shown for Diego—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taquan is a very talented gentlemen

Taquan is a very talented gentlemen, who does have a very good approach on how to communicate and make the commercial experience. Vodafone is very lucky to have him !!!

January 5, 2026
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Miyaz,

Thanks for the lovely review and fantastic support for Taquan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service

December 26, 2025
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Roberto,

Thanks for the lovely review and fantastic support for team. It's always a pleasure to read such kind words.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely staff and professional…

Lovely staff and professional behaviour.
Best customer experience I've ever had, before in a telecom store.
Much appreciated Diego & Taquan.

December 18, 2025
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Mohammad,

Thanks for the lovely review and fantastic support for Diego & Taquan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Diego at Walworth Road the British…

Diego at Walworth Road the British Equatorian is a star , extremely helpful and knows everything. I got sick and had my phone stolen yesterday he was stat of the art employee! Many thanks from Celimar De Souza Maia.

December 8, 2025
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service

December 8, 2025
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Abdellah,

Thanks for the lovely review and fantastic support for us.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service at vodafone…

Diego and Madeleine were of great help when I asked them which plan would benefit me the most since it’s my first time switching to Vodafone , they explained everything in great detail and I did not feel intimidated to ask any questions. Excellent customer service on their behalf.

December 5, 2025
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Daniel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful staff

Wonderful staff, very kind & helpful. Madeleine helped me at Walworth road shop. Thank you!

November 1, 2025
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi. We're happy to hear that you had a positive experience with our staff! We appreciate you taking the time to share your kind words and helpful feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing

Amazing experience. Service was top notch too. Highly recommend if you want to upgrade or get a new phone.

October 23, 2025
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi. We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed your experience getting a new phone. If you still need any help with this or would like us to look into anything further, please come and chat to us over on:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look