I came for a replacement sim and It was quick and easy. James had amazing customer service. Branch is run professionally and efficiently. Would recommend a friend
Company replied
Location
Switch location292C Walworth Road, SE17 2TE London, GB
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See what reviewers are saying
Very good experience in this store. Went here to fix a problem with my phone that was happening for a few months. All the staff there was vibrant and helpful especially James who helped me out the who... See more
Company replied
I do not often leave reviews, but I wanted to say a special thank you to James for his help with my SIM only deal yesterday. He was professional, knowledgeable, and very patient in answering al... See more
Company replied
goodafternoon, i visited walworth road branch and i had an amazing amazing staff Maddie! she helped me figure how i can get my phone as i am travelling on monday. she was completely helpful and patien... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Walworth Road
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
292C Walworth Road, SE17 2TE, London, United Kingdom
4.8
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vodafone UK - London Walworth Road
Hi Ubah,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Unprofessional
Needed to drop my phone off for repair, was advised by telephone support the best way to do this was to go in store. Store is scruffy and staff seemed disinterested at best. I was given very little information on the process of next steps, no receipt or tracking info for my repair. The manager who served us was texting under the table whilst talking to us, shouting across the store to a colleague, decided to reset her company password mid way through serving us and blamed my signature for the system freezing both hers and her colleagues PC. Not once did she looked us in the eye, or smile. She did however spend the time chatting to her colleague across the store, talking about other clients very openly and who was getting to come to work late tomorrow. All very unprofessional.
July 21, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hey Nicole,
Thank you for reaching out today to let us know about your recent experience. This isn’t the kind of journey that we like to hear about. If you would like us to take a look at where in the process your phone is please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Shocking and fraudulent behaviour by Nesha at Walworth branch
Today I witnessed the most shocking customer service I have ever seen. My cousin visited the local branch (Walworth) in order to see whether he could get a data top-up. It turned out that it would be too expensive so he returned home without having topped it up.
However, later on he was confused to get an email saying he had left a review on Trustpilot, which he had not done. Clicking on the link in the email, he was shocked to find a review under his name saying "Nesha was good", evidently written by Nesha herself (the shop worker).
I was shocked to hear this and insisted we go together to the shop to find out how this could have happened. Nesha was unbelievably shameless about the fact that she had written the review herself, which she did not deny.
The whole experience has really lowered my estimation of Vodafone and I would strongly urge you to take action before Nesha goes on to commit similarly brazen and fraudulent acts.
July 14, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Carolina.
Thank you very much for taking the time to flag this to us. This is not a behavior or action our agent's should be doing at all and does not follow our plan and guidance of putting the customer at the forefront of everything we do here at Vodafone, so it's disappointing to see that we've fallen short.
Please accept our sincere apologies for the experience you and your cousin have gone through.
I have escalated this to the team to investigate and take the necessary steps and make sure this doesn't happen again.
Thanks,
The Vodafone Social Media Team
Terrible experience at Walworth branch.
July 14, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Fidel. Thank you for your review for Nesha. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful on all aspects and giving…
Very helpful on all aspects and giving good advice
July 6, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Beyan,
Thanks for taking the time to review and share your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - London Walworth Road
Hi Ashabi,
Thanks for your review for Nesta. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
negative and ikatda were anazing
July 11, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Duah,
This is a great review for Negative and Ikatda. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Diego did our upgrade and massive help
Diego did our upgrade and massive help. Excellent attention for our new deal and made us feel very comfortable with whatever we chose for the contract!
July 6, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hello, Joffre,
It's always our aim to provide a great customer service, so it's lovely to hear about the positive experience you had with Diego. Thanks for the review!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Nesha super
July 6, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Neshaa was amazing
July 5, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi, June,
Thanks for taking the time to leave a review. It's great to hear about the positive experience which you had with Neshaa.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Friendly and caring Manager and staff
Friendly and caring Manager and staff . I was treated with respect and the staff was very patient even when I forgot my previous postcode , she was very helpful in the process
July 4, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Dylis,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nesha was bloody good
July 4, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Ovo,
Thank you for reviewing and sharing this feedback for Nesha.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nesha was an absolute legend
Nesha was an absolute legend!
Couldn’t have asked for better service.
10 out of 10 overall! made it worthwhile being there.
July 2, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi there,
Thank you for your review. If you ever need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Nesha was amng zi
July 1, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi. Thank you for your review for Nesha. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The ladies were amazing
June 29, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Carmen,
Thanks for your positive review!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
A staff called Shah at your warlworth…
A staff called Shah at your warlworth Rd office. He was very professional,curtious and encouraging to do business with.
Well doe Vodafone for employing good staff like SHAH.
June 28, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Jabez, Thank you for your review. It's always good to read such complimentary feedback.
Thanks again, The Vodafone Social Media Team
Wow!
Nesha made my experience smooth she was reassuring kind and kept me informed along the way. Very transparent!
I'm really happy with the service I received today
June 23, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Adjoa!
I'm glad Nesha was able to assist you today. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Went for top up
Went for top up, very nice service Nesha and Diego help me a lot
June 23, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Edwin,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Excellent service
Diego was charming, helpful and knowledgeable. He could not have been nicer, very informative guy.
5 stars for his service!!!
June 18, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Colin,
Thank you for your review and feedback for Diego.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great retail experience with Shah…
Great retail experience with Shah today. Very helpful and informative. Came out a happy customer with my new handset.
June 17, 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Alexis,
Thank you for your review, and for sharing the experience you had with Shah. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
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