Vodafone UK - London Walworth Road Reviews 

362
TrustScore 5 out of 5

4.8

292C Walworth Road, SE17 2TE London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I came for a replacement sim and It was quick and easy. James had amazing customer service. Branch is run professionally and efficiently. Would recommend a friend

Company replied

Rated 5 out of 5 stars

Very good experience in this store. Went here to fix a problem with my phone that was happening for a few months. All the staff there was vibrant and helpful especially James who helped me out the who... See more

Company replied

Rated 5 out of 5 stars

I do not often leave reviews, but I wanted to say a special thank you to James for his help with my SIM only deal yesterday. He was professional, knowledgeable, and very patient in answering al... See more

Company replied

Rated 5 out of 5 stars

goodafternoon, i visited walworth road branch and i had an amazing amazing staff Maddie! she helped me figure how i can get my phone as i am travelling on monday. she was completely helpful and patien... See more

Company replied


Company details


Contact info

  • 292C Walworth Road, SE17 2TE, London, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(362)

41,511 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nesha was amazing

Nesha was amazing

May 2, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service is good

May 2, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

We are very pleased shah was very…

We are very pleased shah was very experienced professional and friendly service thanks vodaphone

May 1, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nesha and Karen both the KOOL cats

May 1, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Pete,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nesha was amazing

May 1, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Olabisi,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service !

April 27, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hey Chi,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nesha was amazing

Nesha was amazing

April 27, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Diego in Walworth Road helped me to…

Diego in Walworth Road helped me to find if i had anything left to pay on my account because i was a bit confused on how the bills worked. He was a massive help

April 26, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Maria,

Thank you for your review. It’s great to hear of your positive experience with Diego. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shah Karen and Nesta all attended me at…

Shah Karen and Nesta all attended me at the deont lovely entrance and better exit thank you guys 😊

April 24, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Thomas,

Thanks for taking your time to share this experience in store and lovely comments for Shah Karen and Nesta. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service from nesha,llayda,Diego I…

Great service from nesha,llayda,Diego I had some questions regarding my contract and broadband needs the stores to these answered for me… I would 100 % recommend the Walworth road store to anyone looking to get a contract or a home broadband

April 22, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Anthony. Thank you for your review for Nesha, Llayda and Diego. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience…

Great experience…. Everything took much longer than it should…. My fault… and even though they never lost the smile

April 21, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Nacho,

Thank you for your review and feedback for the team.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nesha and Jahid were really nice

Nesha and Jahid were really nice. Thanks for helping me to navigate my new phone Sim card. 👍😁

April 20, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Gensis,

Thank you for your review and feedback for Nesha and Jahid.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Super happy customer! 😄

Excellent customer service received today at Vodafone - Walworth Road!

Super happy with the manager, Nesha and Jahid, retail advisor. They both were took the time to advise and provide me with a great deal. 😄👌🙏

April 20, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Maxine,

Thank you for your review and great feedback for Nesha, Jahid and the Walworth Road store.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I has a conract I wanted to cancel my…

I has a conract I wanted to cancel my contract because I did not need it anymore. I went Down to Walworth Road and the People there helped me massively. World reccomend

April 20, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Luis,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

My Phone was stolen recently and I…

My Phone was stolen recently and I needed to get a New phone quickly. Diego at Walworth Road helped me pick a nice cheap phone for me. He even helped me set un the phone for my WhatsApp and messenger. Very nice person, would come back for him again anytime

April 20, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Manuel,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for my upgrade which was due…

Came in for my upgrade which was due and the Walworth staff were so friendly. Even thought I had to wait a bit, they still managed to help me out in finding the best deal and phone for me. Highly recommend this shop because their service was amazing. In all the years I’ve had Vodafone this shop has been the one who’s been the best

April 19, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Karen was sooooo amazing

Karen was sooooo amazing, very kind and patient.

April 14, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Eunice,

Thank you for your review. It’s great to hear of your positive experience with Karen. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nesha amazing

Nesha amazing

April 13, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Thanks for your awesome feedback for Nesha
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, very wonderful staff.. Ilayda and Nesha did a great job of helping me out.. Thank you

April 9, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Alexander,

Thanks for taking the time to review and share this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very upbeat and social staff

Very upbeat and social staff, helpful and gave very useful advice

April 9, 2024
Unprompted review
Vodafone UK - London Walworth Road logo

Reply from Vodafone UK - London Walworth Road

Hi Temhem,

It's great to hear about your recent experience, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look