Vodafone UK - Macclesfield Reviews 

362
TrustScore 5 out of 5

4.9

9 Mill Street Mall, Grosvenor Centre, SK11 6AJ Macclesfield, GB


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Rated 5 out of 5 stars

Recently lost my phone and Patrick at the Vodaphone store in Macclesfield was A class. His help and professionalism can’t be faulted. He made sure my lost phone was replaced swiftly and even sorted me... See more

Company replied

Rated 5 out of 5 stars

Called in as Sister in laws Doro phone had a electrical issue ,as in looked like it had set alight while charging The manager Patrick took charge of the issue , explaining that the phone was onl... See more

Company replied

Rated 5 out of 5 stars

Fabulous service, as always. Kev is a superstar, very patient. Kev always looks to get us the best outcome possible and spends time explaining the deals available. We've been with Vodafone many yea... See more

Company replied

Rated 5 out of 5 stars

Always the most helpful staff at Vodafone Macclesfield, doesn’t matter who you get, they can’t do enough for you. A nice calm atmosphere too.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Macclesfield

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 9 Mill Street Mall, Grosvenor Centre, SK11 6AJ, Macclesfield, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

362 reviews

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4.9

All reviews

(362)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Ben in Macclesfield Vodafone was very…

Ben in Macclesfield Vodafone was very good with helping with my phone, he has great customer service and helped as much as he could

March 28, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Linda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy and respectable service from Ben

Easy and respectable service from Ben

March 27, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Rebecca,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone problem

i had a big issue with my phone that went over for 3 months Ben and paddy worked incredibly hard to fix the issue and there dedicated towards the issue was amazing

March 25, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Katie,

This is such an amazing review for Ben and Paddy. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Ben was super helpful

March 24, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Calum,

This is a great review for Ben. Thanks for taking your time to share. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service thank you Ben

March 23, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Viv,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 4 out of 5 stars

Ben and paddy did a brilliant job very…

Ben and paddy did a brilliant job very helpful

March 22, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hello Janet,

It's great to hear about the positive experience which you've had with Ben and Paddy. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Most helpful and patient Ben and paddy…

Most helpful and patient Ben and paddy definitely recommended wouldn't go anywhere else

March 21, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hello Christine,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best service resolved issue

Best service resolved issue
Excellent store very friendly people
Ben is they on store to visit

March 18, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hello Malik,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben has been absolutely amazing!!

Ben has been absolutely amazing!!! We had so many issues and he sorted it all out! So kind, very informative and compassionate!

March 16, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bens service was professional and…

Bens service was professional and helpful

March 7, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for the great feedback for Ben, it's very much appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Best service

Ben Paddy and Josh were amazing and very helpful, great guidance, went above and beyond. Prioitsed security and loads of assistance

March 6, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

We’re grateful for your fantastic feedback Christopher, thank you! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful through the process

Very helpful through the process. Thank you Bill

February 27, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Brian,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben & Josh did a great job answering…

Ben & Josh did a great job answering all our questions and and managing to get us a fantastic deal on a new contract, would definitely recommend

February 27, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Ben,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful Ben Josh today very happy…

Very helpful Ben Josh today very happy with they service

February 26, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Gillian,

Thank you for the great feedback on Ben, it's very much appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Efficient friendly service

Efficient, courteous service from Ben

February 26, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hello, Peggy,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with service from Ben he was…

Very happy with service from Ben he was very helpful

February 25, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Michael,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Ben.

February 25, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Gabriel,

Thank you for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great job

Fantastic helpful advice and service from Ben 5 stars all the way

February 22, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Resolved

Spoke to Ben in-store, problem solved.
I know where to go to sort out mobile issues now.
Cheers Ben
Thank you

February 22, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Cliff,

Thanks for letting us know what an amazing job Ben did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service.

Both Paddy and Ben were very patient and polite helping to sort out our phone problems! We also were given lots of choice of contracts, all reasonable.

February 20, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Val,

Thanks for letting us know what an amazing job Paddy and Ben did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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