Vodafone UK - MerryHills Reviews 

472
TrustScore 5 out of 5

4.9

Unit L38 , Merryhill Shopping Centre, DY5 1SY Brierly Hill, GB


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Rated 5 out of 5 stars

Really helpful service from Sabah at Vodafone. She was brilliant from start to finish, helping us sort out all the SIMs we needed and talking us through the setup of our new device and the inst... See more

Company replied

Rated 5 out of 5 stars

I went into the Vodafone shop in Merryhill,to be greeted by a lovely gentleman called Jag. He did his best to make sure me and my eldest felt comfortable,he gave us outstanding service,making sure we... See more

Company replied

Rated 5 out of 5 stars

Went into vodafone hoping to switch my broadband from three as i’ve had a horrible experience with them, Luke dealt with me, he was so helpful and lovley really listened to what i needed and advised m... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Vodofone for 20 years and this is why I keep coming back, Sunil looked after me along with other staff members, the service is great and felt valued.

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  • Unit L38 , Merryhill Shopping Centre, DY5 1SY, Brierly Hill, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

472 reviews

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4.9

All reviews

(472)

41,293 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Swapped my phone bill as another one was too expensive, I got served by Lydia and she was a gem!!

April 11, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Bethany,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lydia sorted our broadband and sim…

Lydia sorted our broadband and sim upgrade out for us, amazing service

April 6, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey John,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Lydia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Visit

Inder was very helpful and was able to answer all my questions when i came to the store. He made my visit swift and provided alternative options for me. Im very happy with my experience in the store

March 31, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Ajay,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Inder

Great service from Inder, sorted me out with a great deal and awesome service

March 31, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Sam

Vodafone offer great deals on phones and Internet. When we visited Sam in the Merry Hill centre she was polite and extremely helpful in providing us with a good service.

March 11, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Annette,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simran was a great help.

Simran was a great help.

March 26, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Courtney,

Thanks for the lovely review and fantastic support for Simran.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely service from Demy

Lovely service from Demy. She guided me on my next steps on upgrading my phone.

March 21, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Luke,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Demy

Amazing service from Demy. Highly recommended and extremely helpful.

March 21, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Maddy,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demy

Demy, was great at advising me on my next upgrade. Fantastic service.

March 21, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Lalaine, ​

Thanks for the lovely review and fantastic support for Demy. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful and explained everything easily! Thank you for your help today! Sam from Merry Hill was great!

March 18, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Kim,

Thanks for the lovely review and fantastic support for Sam from Merry.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lost my phone recently and being a…

Lost my phone recently and being a technophobe Inder was very helpful. Helped me with locating my phone which was in Oldbury. Top service.

March 15, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey there,

Thanks for the lovely review and fantastic support for Inder.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good offer and great customer service…

Good offer and great customer service from Lydia.

March 7, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Oluseye,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sim deal

Popped in for help in changing to a sim only deal we spoke to Lydia who was most helpful and helped us a lot would highly recommend.

March 7, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Elizabeth,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lydia was really helpful and really…

Lydia was really helpful and really pleasant. She explained everything throughly. I am really happy with the help she gave us.

March 7, 2026
Unprompted review
Vodafone UK - MerryHills logo

Reply from Vodafone UK - MerryHills

Hey Rebecca,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service, lorelei was very helpful and professinal all the way through the process.

March 7, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Ash
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam .s was very pleasnt and verey…

Sam .s was very pleasnt and verey helpful and expalend everything me and very polite very will mandard

March 4, 2026
Unprompted review
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Reply from Vodafone UK - MerryHills

Hey Sonia,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Me and my wife came to upgrade our…

Me and my wife came to upgrade our phones and simran was so helpful! Thank you for the help.

March 2, 2026
Unprompted review
Vodafone UK - MerryHills logo

Reply from Vodafone UK - MerryHills

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to upgrade my contract with…

Came in to upgrade my contract with Vodafone today, Simran was so helpful and very kind helping us transfer all of our stuff over to the new phones. Thank you!

March 2, 2026
Unprompted review
Vodafone UK - MerryHills logo

Reply from Vodafone UK - MerryHills

Hey Celia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Inda Was very very helpful

Inda Was very very helpful! went above and beyond!

February 27, 2026
Unprompted review
Vodafone UK - MerryHills logo

Reply from Vodafone UK - MerryHills

Hey Spencer,

Thanks for the lovely review and fantastic support for Inda.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into store again and was served by…

Came into store again and was served by inder. He explained to me how i move my apps and to delete stuff as i am a complete technophobe! Thanks inder.

February 27, 2026
Unprompted review
Vodafone UK - MerryHills logo

Reply from Vodafone UK - MerryHills

Hey Tracey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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