Vodafone UK - Omagh Reviews 

362
TrustScore 5 out of 5

5.0

16 Market Street, BT78 1EE Omagh, GB


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Rated 5 out of 5 stars

I came into Vodafone got speaking to Amy Leigh, she shorted my daughter a new phone at a good price

Company replied

Rated 5 out of 5 stars

Needed a new broadband contract, moving away from O2 - signed up for Lite+ with 3, will see how it goes as we live rural! Sean, assisted well, friendly and knowledgeable and sorted the contract out wi... See more

Company replied

Rated 5 out of 5 stars

I was struggling with some apps on my phone and called into Vodafone Omagh and was speaking to Sean. Sean identified some apps that were malicious and removed them from my phone and also showed me a f... See more

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Company details


Contact info

  • 16 Market Street, BT78 1EE, Omagh, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

362 reviews

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5.0

All reviews

(362)

39,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing member of staff

Amazing member of staff, very helpful with my new airtime plan

November 1, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Hi. We're happy to hear that a member of our staff was very helpful while assisting you with your new airtime plan. Thank you for your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sean in the Omagh store was an…

Sean in the Omagh store was an excellent help to me. Very patient and knowledgeable. Sorted out any issues I had and then sorted my new contract which I’m very happy with. A massive thank you!

October 25, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Hi. We're happy to hear that you had such a positive experience in our store. We appreciate your kind words and are so glad that our team member was able to help you with your new contract. Thank you for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A really positive experience

A really positive experience. Sean is very professional and explained everything perfectly.

October 18, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sean sorted all the issues and set up…

Sean sorted all the issues and set up my new phone Very helpful

October 17, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Hi Liam. Thank you for your review for Sean. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Omagh review

Hi i meet sean in the Omagh shop today.. he was very professional, got my upgrade no problems

October 11, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly. Explained everything in great detail.

October 4, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Hey Jonny,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came the Vodafone shop in Omagh to…

I came the Vodafone shop in Omagh to look about a new phone and Sam walked me through my options and we found the A17 was the phone for me! Excellent service and would definitely reccommend

October 4, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Hey Rita,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor set my new phone up for me

Connor set my new phone up for me, friendly service and very informative

October 4, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Hey Tom,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service from Amy…

Fantastic customer service from Amy Leigh and sean

October 3, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Hey there,

Thanks for the lovely review and fantastic support for Amy Leigh and sean.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a meeting this morning with Sean…

I had a meeting this morning with Sean at the Omagh Branch, he was very knowledgeable and helped me open a new account for my daughter. A very pleasant experience overall.

October 3, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I bought a new phone from elsewhere…

I bought a new phone from elsewhere however the guys in Vodafone still offered to set the phone up for me even though I didn't buy it from Vodafone! Sean set it up for me and helped me with some new features on the phone too! Couldn't be happier

October 2, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sean was fantastic and so helpful

Sean was fantastic and so helpful! Patience of a saint. I will tell all my family and friends to come in and see Sean when they need anything sorted with their phones. Cheers Sean!

October 2, 2025
Unprompted review
Vodafone UK - Omagh logo

Reply from Vodafone UK - Omagh

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Customer Service

Vodafone Customer Service
I recently had an outstanding customer service experience with Sean in the Omagh Vodafone shop. In a time sensitive situation, I had an hour long extremely frustrating telephone call with Precious, who could not help me, didn’t answer my questions and would not let me speak with someone, anyone else who could help me. Indeed, she was actually shouting at me at one stage!
On entering the shop, Seans calm and competent demeanour was like human Valium. He listened to my concerns, took the time to explain my options, offered solutions and most importantly I felt heard. This exceptional service didn’t end there, he followed up afterwards to ensure my sons phone was working again. His knowledge, empathy and genuine care turned a customer who was leaving Vodafone forever into a committed customer. I actually returned and signed up for the rest of my family because of his service. Sean is a true asset to Vodafone and I highly recommend him to anyone seeking reliable and effective service.

September 9, 2025
Unprompted review
Vodafone UK - Omagh logo

Reply from Vodafone UK - Omagh

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor in Vodafone in Omagh sold me a…

Connor in Vodafone in Omagh sold me a new iPhone and transferred my data from the old phone to the new phone, friendly guy and great service

September 23, 2025
Unprompted review
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Reply from Vodafone UK - Omagh

Hey Caroline,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleasant and helpful

Very pleasant and helpful

September 23, 2025
Unprompted review
Vodafone UK - Omagh logo

Reply from Vodafone UK - Omagh

Hey Bill,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to renew my vodafone contracts…

Came in to renew my vodafone contracts and Sean got me a good deal and was very helpful

September 22, 2025
Unprompted review
Vodafone UK - Omagh logo

Reply from Vodafone UK - Omagh

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Roisin in the Omagh store showed excellent customer care

Roisin in the Omagh store was extremely helpful and friendly and very knowledgeable with regards to my query.

September 17, 2025
Unprompted review
Vodafone UK - Omagh logo

Reply from Vodafone UK - Omagh

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great job

Great job
Sean was good saved me some money!!

September 15, 2025
Unprompted review
Vodafone UK - Omagh logo

Reply from Vodafone UK - Omagh

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Service

My partner went to upgrade his contract and I ended up changing over from ee to Vodafone as Samuel, Store Manager was so helpful and had the most amazing customer service. I would recommend this store as I could not have asked for any better service from a phone shop. Much appreciated for all the help.

September 6, 2025
Unprompted review
Vodafone UK - Omagh logo

Reply from Vodafone UK - Omagh

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. Thank you for your recommendation.

Vodafone Social Media Team

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