Vodafone UK - Penrith Reviews 

143
TrustScore 5 out of 5

4.9

Unit 5 , Angel Square, CA11 7BT Penrith, GB


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Rated 5 out of 5 stars

I have had a few problems and the help and support is fantastic. The two men who I go to are Stuart and Adam and I will recommend them two to anyone. They are so patient with me. I would also like... See more

Company replied

Rated 5 out of 5 stars

Called in to see whether I could upgrade my phone due to damage. I was able to upgrade and the process was seamless. Although the phone I wanted wasn’t in stock, I’ve been able to get this the next da... See more

Company replied

Rated 5 out of 5 stars

After having gone round in circles with the website and phone numbers which simply took us back to the website, it was a delight to go into the store and be greeted by a very knowledgeable, friendly a... See more

Company replied

Rated 5 out of 5 stars

had a fantastic experience at Vodafone Penrith recently. I was helped by Jonathan, who was incredibly helpful and knowledgeable. He made the process of getting my new iPhone 16 so easy, and I was abl... See more

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  • Unit 5 , Angel Square, CA11 7BT, Penrith, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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4.9

All reviews

(143)

42,677 reviews in the last 12 months

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Rated 5 out of 5 stars

Stuart and Adam are really helpfull

I have had a few problems and the help and support is fantastic. The two men who I go to are Stuart and Adam and I will recommend them two to anyone. They are so patient with me. I would also like to say that I hope they get the recognition they deserve

July 28, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Stuart and Adam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Called in to see whether I could…

Called in to see whether I could upgrade my phone due to damage. I was able to upgrade and the process was seamless. Although the phone I wanted wasn’t in stock, I’ve been able to get this the next day.

July 28, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam helped me out with my notes

July 25, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Gary,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Adam

Excellent customer service from Adam, helped massively!

July 23, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Thomas,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sol in the Penrith…

I was served by Sol in the Penrith store. My old phone was dying so I was looking to replace it. Sol went through various alternatives and I chose a Samsung A57 which was in stock. Sol then helped set it up, install the sim and then transfered the data from the old phone. The old phone kept crashing but he got the transfer to work. What a relief. Nothing was too much trouble. SOL WAS BRILLIANT.

June 15, 2026
Unprompted review
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Reply from Vodafone UK - Penrith

Hey Peter,

Thanks for the lovely review and fantastic support for Sol.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got a new phone off Adam and the camera…

Got a new phone off Adam and the camera is brilliant.

June 1, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’m new to the area but the store has…

I’m new to the area but the store has been most helpful. I was having trouble getting security codes and Adam fixed it right away. Excellent thank you.

June 1, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey there,

Thanks for the lovely review and fantastic support for Adam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was excellent

Adam was excellent, I'm very happy with my new phone.

June 1, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Tony,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam sorted my iCloud account very happy

Adam sorted my iCloud account very happy

May 7, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam helped us and spent extra time…

Adam helped us and spent extra time with us. Very happy with the service .

May 5, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hi B, thank you so much for your wonderful review and the amazing support you’ve shown for Shannon, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

iphone help

My new iPhone was being a nightmare when I was trying to set it up. Adam sorted it out for me.

May 2, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Laura,

Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pati helped me with my upgrade!

April 25, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Peter,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kieron was very helpful at setting up…

Kieron was very helpful at setting up my phone.

April 10, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Sylvia,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service from Stuart

Stuart gave me an outstanding experience when I visited last week, going above and beyond to enable me to sort out everything for my disabled mother's new phone on the day. Thank you!

April 1, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kieron was very helpful and transferred…

Kieron was very helpful and transferred the data to my new phone.

March 20, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pati was very helpful with me today

March 20, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Neil,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam helped me and and he was fabulous.

March 19, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Louise,
 
Thanks for the lovely review and fantastic support for Adam.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Set up new phone easier than thought

Set up new phone easier than thought. Thanks Johny

February 11, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hi John,

Thank you so much for your wonderful review and the amazing support you’ve shown for Johny—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Johnny set my new phone up and got me a…

Johnny set my new phone up and got me a new deal

February 3, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Sue,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

new phone

new phone. google account issues. Johny tried his best

February 3, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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