I was on holiday and decided to see what offers we available for me to switch from Virgin Media as I was unhappy with their renewal offer , for both broadband and mobile. Nathan could not have been a... See more
Company replied
Unit 9 , Prestatyn Retail Park, LL19 9LR Prestatyn, GB
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I was on holiday and decided to see what offers we available for me to switch from Virgin Media as I was unhappy with their renewal offer , for both broadband and mobile. Nathan could not have been a... See more
Company replied
Nathan has made the whole experience of visiting Vodafone a pleasure. He was very professional while making us feel relaxed . We could ask as many questions as we like without feeling like a nuisance.... See more
Company replied
Received excellent service from Nathan in the Prestatyn store today. Friendly, knowledgable and totally professional. Thank you, Nathan.
Company replied
In store service was 5*. Due to numerous issues & delays i ended up visitng the store on about 4 seperate occasions. Each time i was treated with respect and empathy regarding the situation. Tilly,Aar... See more
Company replied
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Unit 9 , Prestatyn Retail Park, LL19 9LR, Prestatyn, United Kingdom
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Above and beyond what i expected with Dan. Great staff member and ill reccomend to all my friends.

Reply from Vodafone UK - Prestatyn
5 star service from Dan, nothing was too much trouble. Saved me money.

Reply from Vodafone UK - Prestatyn

Reply from Vodafone UK - Prestatyn
Nathan was extremely knowledgeable and made the whole process relatively painless

Reply from Vodafone UK - Prestatyn
Received excellent service from Nathan in the Prestatyn store today. Friendly, knowledgable and totally professional. Thank you, Nathan.

Reply from Vodafone UK - Prestatyn
I was on holiday and decided to see what offers we available for me to switch from Virgin Media as I was unhappy with their renewal offer , for both broadband and mobile. Nathan could not have been anymore helpful, as someone who finds technical information a struggle, he asked a few questions as to what I use my internet for and mobile and came up with the perfect package. I must admit I did have to ask if it was correct as I did think it was too good to be true! ,it all was. I was also relived not to have to contact Virgin media for the switch as this was also taken care off . The Prestatyn branch were friendly, I actually enjoyed sorting out this chore. Thank you Nathan . Value for money and customer service outstanding 👏

Reply from Vodafone UK - Prestatyn

Reply from Vodafone UK - Prestatyn
Lovely experience in the shop in Prestatyn from Nathan with lots of information and guidance on the best plan for me

Reply from Vodafone UK - Prestatyn

Reply from Vodafone UK - Prestatyn
Ordered new WiFi from Nathan good experience

Reply from Vodafone UK - Prestatyn
Super helpful, great service! From Nathan
Will definitely come back...

Reply from Vodafone UK - Prestatyn
Came to prestatyn Vodafone today as due upgrades and Vicky the lady helping us was fab got us the best prices ,explained everything and was really friendly and helpful

Reply from Vodafone UK - Prestatyn
Amazing he upgraded my phone and sorted my plan to go abroad. Really nice guy.

Reply from Vodafone UK - Prestatyn
Dan was experienced and helped me upgrade my whole family.

Reply from Vodafone UK - Prestatyn
Dan was great and saved me money. Will come back for the next upgrades.

Reply from Vodafone UK - Prestatyn
The experience has been very good thanks

Reply from Vodafone UK - Prestatyn
Excellent service given to me by Nathan

Reply from Vodafone UK - Prestatyn
Thanks for everything Aaron for all the work you have done for us😉👍

Reply from Vodafone UK - Prestatyn
Very happy with the service the staff are a credit to your company at Prestatyn branch Aaron was amazing to help me with my process from start to finish and definitely would recommend to family and friends had a service with a smile

Reply from Vodafone UK - Prestatyn
Unreal customer service from Nathan, very very helpful

Reply from Vodafone UK - Prestatyn
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