Excellent customer service. Seb was extremely helpful, patient, and understanding of our limited knowledge of the world of mobile phones. They explained everything clearly and made the whole experienc... See more
Company replied
Location
Switch locationUnit 28 East Mall,Crystal Peaks Shopping Centre, S20 7PQ Sheffield, GB
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See what reviewers are saying
Had a brilliant experience in the crystal peaks office recently from Paul and chris . Credit to the company would definitely recommend if you need any phone or broadband advice . Thanks again
Company replied
Ordered an upgrade phone online to collect in store. Wasn't sure how to set it up so asked if the store assistant (Ross) could help. No problem whatsoever, couldn't have been more helpful and at no... See more
Company replied
Stood waiting for ages before was acknowledged and offered a seat, and told someone would be with us shortly. Once seen service was pretty good and easy enough
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sheffield Crystal Peaks
Written by the company
Contact info
Unit 28 East Mall,Crystal Peaks Shopping Centre, S20 7PQ, Sheffield, United Kingdom
4.9
Excellent
368 reviews
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Natasha was really helpful
Natasha was really helpful. She installed a new sim into my new phone and made sure it was working.
She also pointed out that I could save money by going on to a new contract with Vodafone and set that up for me too.
October 22, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Hi reece has helped changed my sim plan…
Hi reece has helped changed my sim plan and broadband has saved me cost
October 18, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great customer service very pleased
Went in to ask about my broadband being down and told Reece I had been on the phone for 2 hrs , he added me some data and we chatted we eventually got talking about phones and I said I’d been with Vodafone since Around 1992 I ended up coming away with a new phone !!
October 14, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Upgrading phone
I needed to get a new phone as my current one is around 7 years old. Chris at the Crystal Peaks branch was incredibly helpful, taking time to go through options with me and helping identify a suitable phone and new airtime package suiting my requirements. Thanks Chris for a great experience, appreciate the non-pushy and professional service.
October 8, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great experience
Natasha very helpful, took time to explain things fully and helped get me the best deals.
Didn’t make me feel stupid!!
Pleasant experience.
September 22, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Michelle,
Thanks for the lovely review and fantastic support for Natasha.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Natasha was top notch one happy child I…
Natasha was top notch one happy child I have now ta luv
September 21, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Tariff change.!! 🤩
I met with a guy called Paul who was very polite and informative. I needed to change my tariff which he helped me with and got me a very good deal in no time. Overall, a very pleasant experience had a laugh to would definitely recommend..
September 19, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent service
Reece's knowledge and help was greatly appreciated. Made upgrading my mobile extremely easy and enjoyable. Ive been with Vodafone for many years because of their great service. They never disappoint.
September 15, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Natasha was very helpful and friendly
Natasha was very helpful and friendly. She talked me though the different options for insure so I knew what I was getting.
September 13, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Natasha 10/10
Natasha was polite, welcoming and really helpful.
Couldn’t ask for more.
September 13, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Sheffield Crystal Peaks
Thanks for your review,
Vodafone Social Media Team
Chris
Chris was friendly and very helpful, he didn't rush us and explained everything well. Felt very relaxed and comfortable with his information regarding our purchase
September 5, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Mrs A Mennell,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Chris at Vodafone Crystal Peaks
Chris at Crystal Peaks was very welcoming and quickly put me at ease while he arranged my broadband/mobile package. He explained everything very simply and very clearly. I came away very happy having concluded our business. It was a pleasure to meet Chris. I would highly recommend Vodafone at Crystal Peaks!
August 25, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Natasha provided really excellent and…
Natasha provided really excellent and friendly service, if joining Vodafone is as good as her attention we will have great service.
August 18, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
I've been a Vodafone customer for years…
I've been a Vodafone customer for years theve been taking my money for mobile phone with no problem. I decided to upgrade my phone and all of a sudden because my phone was hacked they won't let me. I have to wait even though it was there fault. This is why they've been voted the worst mobile company in the world.
August 14, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hello Steven,
I'm really sorry to hear about the issues with your upgrade and that your experience with our customer service hasn't met your expectations. We aim to provide helpful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chris the operative was a very…
Chris the operative was a very knowledgeable and helpful in sorting out my new phone.
August 13, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey David,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very great service very fast and very…
Very great service very fast and very simple very helpful
August 13, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Jason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chris at Crystal Peaks store was great
Chris at Crystal Peaks store was great. He went through all the options with me to get me the best deal! Would recommend without hesitation. I have been a Vodafone customer for 20yrs and this is the first time I have been in store to upgrade! Will definitely return.
August 11, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Linda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was a riendly greeting from Ross at…
It was a riendly greeting from Ross at Crystal Peaks who quickly answered my initial query and went on to sell me a mobile broadband solution after finding out exactly what I needed. He was also kind enough to establish if there were any other products that would suit me. Very polite, patient and efficient. Great personality.
July 22, 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Max,
Thanks for the lovely review and fantastic support for Ross.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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