Vodafone UK - Torquay Reviews 

269
TrustScore 5 out of 5

4.9

22 Union Street, TQ2 5PW Torquay, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bethany was great with helping us to decide on which sim plan we needed and didn’t rush us! It is a nice relaxed environment and a lovely team to talk to, we will definitely be back again, as we have... See more

Company replied

Rated 5 out of 5 stars

Great store with friendly people working inside. I was served by Bethany who helped me save £10 on my monthly bill with a new contract. She was very helpful and understanding when we were talking. I a... See more

Company replied

Rated 5 out of 5 stars

The upgrade and change of my new phone was simple and stress free thanks to Lewis. I will definitely be returning to upgrade when my contract is up.

Company replied

Rated 5 out of 5 stars

Che made my entire week ! He found me the best deal I could possibly imagine ! I cannot recommend che and the Vodafone Torquay branch enough. They assisted me beyond the call of duty while spor... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Torquay

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 22 Union Street, TQ2 5PW, Torquay, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(269)

40,642 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The upgrade and change of my new phone…

The upgrade and change of my new phone was simple and stress free thanks to Lewis. I will definitely be returning to upgrade when my contract is up.

August 8, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Riley,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A great experience

Lewis was friendly, helpful, and gave good advice. A great experience.

August 7, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Vicky,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bethany was great with helping us to…

Bethany was great with helping us to decide on which sim plan we needed and didn’t rush us! It is a nice relaxed environment and a lovely team to talk to, we will definitely be back again, as we have used them for the last 5 years!

August 7, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Jess,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very

Very, very helpful

August 7, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Barbara,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went the extra mile and got me the deal…

Went the extra mile and got me the deal to suit me. Great customer service, Very happy.

August 3, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Tracey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly local service

Great store with friendly people working inside. I was served by Bethany who helped me save £10 on my monthly bill with a new contract. She was very helpful and understanding when we were talking. I also liked her little quips she made whilst we were waiting on the computer which I thought were quite funny. I'd recommend this store for the staff inside with a very friendly smile!

July 29, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Lewis,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

FAB SERVICE

Adam was my service representative. Rapid, efficient, polite and effective service. What more could you ask for! Thanks Adam/Vodaphone!

July 28, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Judy,

Thanks for the lovely review and fantastic support for Adam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beth was brilliant

Beth was brilliant, polite and really helpful

July 28, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great man good dealing with lewes

July 25, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service from Bethany was superb above…

Service from Bethany was superb above and beyond.so friendly and professional she was a pleasure to deal with.12 out of 10.

July 7, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Ian,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Che was very funny and polite

Che was very funny and polite. Had great costumer service and was very helpful for my blind mum.

June 27, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Jacqueline,

Thanks for the lovely review and fantastic support for Che.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, great offer given , very knowledgeable about all products. Very welcoming

June 13, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Shaun,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited Torquay today for some advice…

Visited Torquay today for some advice and as usual Adam sorted us out superbly, explaining everything to me, with various different options in easy to understand language. Thank you Adam

June 4, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam at Torquay

Always come to the Torquay store as I always like to speak to Adam who is very helpful and deals with my autistic issues without any judgement. Always shows me a variety of deals and makes sure I'm happy with what I've chosen.

June 4, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Sarah,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Feedback

Bethany was very friendly, informative and helpful, she made our options clear and supported our understanding of the process. A very positive experience.

June 1, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent, helped me with what I needed. Plus brining my monthly bill down due to broadband.

May 29, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Sophie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Adam who saved me…

Excellent service by Adam who saved me some money and got me exactly what I needed, first class

May 29, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer

Fantastic customer service especially from Bethany! Really happy with my new phone and contract!

May 27, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beth was very helpful in every way

May 18, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey

Thanks for the lovely review and fantastic support for Beth.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good staff , and very helpfull

Good staff , and very helpfull

April 10, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Gordon,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look