Karl was awesome, best customer service i have ever recieved. An absolute credit to the store. Will be back for some more excellent service. George too gave excellent what a pair of legends.
Company replied
Location
Switch locationTeall Street 34, WF1 1QF Wakefield, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been in Vodafone today and got my new Iphone ordered excellent service from Karl highly delighted with the gentleman.
Company replied
Face to face discussion with Sammah in Wakefield store was an honest and personable experience. She was helpful and informative about getting best value from our contracts. A service that went one s... See more
Company replied
Absolute first class service from Scott who helped me restore my phone. He explained everything clearly, while also training a new member of staff and managing the expectations of other customers wait... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wakefield Teall Street
Written by the company
Contact info
Teall Street 34, WF1 1QF, Wakefield, England, United Kingdom
4.9
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yasmin is fab :D
Yasmin dealt with me today! I had no idea what phone to get but she asked me many questions to establish I got the right phone. She simplified everything for me and had great customer service! We had a great chat and made me feel at ease. Thankyou yasmin :D
June 10, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Rachel.
It's great to know that our agent Yasmin helped you find the perfect phone and made you feel comfortable.
Thank you for your for taking the time to share your feedback,
Vodafone Social Media Team
This is a really bad company.Everything…
This is a really bad company.Everything you can imagine what can be wrong is wrong with them.
Their speed is awful and keeps dropping.You cannot work from home if you do.The signal wont come to next room or upstair.
There customer service is very poor.Their AI bot will take ages to pass it on to customer service advisor.
Take out atleast hour and half if you want to speak to anyone.
I am not sure how they will survive in this fast paced world
June 3, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Safirul,
We're sorry to hear about the issues you've experienced with our service, including slow speeds, poor signal strength, and difficulties contacting customer service.
For any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Lovely customer service
Lovely customer service, couldn't do enough to help us. Very polite and respectful. George was his name.
June 5, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're happy to hear that you received such wonderful customer service! We appreciate you taking the time to share your positive experience with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Wakefield Teall Street
Hey Kate,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Karl was amazing today and Enya!
Karl was amazing today and Enya!! Customer service was amazing! We got new phones and saved money !!! Amazing !
May 28, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Sally. Thank you for your review for both Karl and Enya. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wakefield Teall Street
Hey Kate,
Thanks for the lovely review and fantastic support for Yasmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent staff
The staff was amazing, Yasmin was very patient and kind she was so helpful and made the it easy to find my phone deal
May 15, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Mel,
Thanks for the lovely review and fantastic support for Yasmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wakefield Teall Street
Hey Karen,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Karl great - really helpful.
Karl was great, really helpful and friendly. Five star service.
May 10, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Nigel,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Karl gave an excellent service at the…
Karl gave an excellent service at the Wakefield Branch.. his customer attention to details was brilliant
May 1, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Stuart,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Karl,can’t thank…
Excellent service from Karl,can’t thank him enough 👍👍
April 27, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey there,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience from Yasmin
Great experience from Yasmin, super helpful and informative. She was great - would recommend to others
April 21, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Jasmin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
George in the Worthing shop was…
George in the Worthing shop was fantastic. So helpful as I’m not very technical. He was really professional and patient as well as knowledgeable on the products and deals! What an asset!!!
April 12, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
v
Absolutely excellent service from Karl…
Absolutely excellent service from Karl at Vodafone.
April 11, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey David,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Karl the gem!
Went into my local store to get assistance reporting a lost phone. Karl, the assistant was so patient and so helpful, assisting me on the phone with the customer services team. His help alleviated my anxieties and resolved my problems
April 2, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Zoe,
Thank you for your review. It's always lovely to read such nice feedback. Glad Karl could help you regarding the lost phone.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
very friendly…and very helpfull
Good experience Karl was very friendly explained every thing to me very happy 😊
April 2, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Seamless
Seamless, excellent service from Karl,a true credit to the Vodafone team in Wakefield. Nothing too much trouble. Efficient, knowledgeable and friendly. A true professional.
March 29, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Jim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Tea
Vodafone Wakefield
George has been really helpful! Explained everything about my contract and offers available and made me have an overall great experience. Please pass on my great thanks to George and all of his expertise! Thank you for your time George, much appreciated :)
March 25, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Austeja,
Thanks for taking your time to leave this review for George. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Fantastic service from George
George provided such a great friendly service and super cheap deal + trade in. Really appreciated his efforts. Still can't quite believe how good it was.
March 22, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Rory and Joanne,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dan gave great customer service when I…
Dan gave great customer service when I visited the store today. I got a great deal on my iPhone will definitely return for my renewal
March 22, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hello Isabella,
It's great to hear about the positive experience which you've had with Dan. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.