Vodafone UK - Walsall Reviews 

542
•
TrustScore 5 out of 5

4.9

37-39 Park Street, WS1 1LY Walsall, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience here at Vodafone with Raf and Zara. I came to sort out my Nans phone bill and they’ve offered my Nan a new Samsung and she’s paying half the price now compared to what she was... See more

Company replied

Rated 5 out of 5 stars

Came into store with a problem caused phone to misbehave sorted it out for me 5 star service

Company replied

Rated 5 out of 5 stars

Nim was absolutely amazing! From start to finish she was so helpful and really knowledgeable. She made my day as I was super stressed out and overwhelmed. Thanks Nim she was amazing and made me feel a... See more

Company replied

Rated 4 out of 5 stars

Good experience with the members of staff specifically, Rafael was very helpful and Nimra as well. Good guys

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Walsall

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 37-39 Park Street, WS1 1LY, Walsall, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

542 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(542)

42,851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Azhara was great

Azhara was great, really helped me out with my phone she's very knowledgable

September 28, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Stephen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into store with a problem caused…

Came into store with a problem caused phone to misbehave sorted it out for me 5 star service

September 25, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Simon,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Jay

Excellent service by Jay. Served me in two stores. Very smooth and understanding.

September 18, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Dav,

Thanks for the lovely review and fantastic support for Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful I appreciate you Rafael

September 17, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Mark,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Rafael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was very good

September 15, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Tai,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nim was very wonderful and explained…

Nim was very wonderful and explained everything in detail

September 12, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Perseverance

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was good

It was good, a smooth transition to Vodafone made by the retail adviser (Rafael).

September 8, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Kofi,

Thanks for the lovely review and fantastic support for Rafael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zara was really great

Zara was really great ! and helpful

September 5, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Josef,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rafael has been helpful with my phone…

Rafael has been helpful with my phone helping with fixing the phone

September 4, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Laureen,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nim was such great help.great service…

Nim was such great help.great service to Vodafone

September 3, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am happy with the explanation and…

I am happy with the explanation and customer service provided by Halimah

September 2, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nim was honestly really sweet and…

Nim was honestly really sweet and explained everything nicely. Lovely young girl

September 2, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Gary,

Thanks for the lovely review and fantastic support for Nim.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Used EE and O2 and really helpful to…

Used EE and O2 and really helpful to come in store to get Vodafone help. Thanks Raf

September 1, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Ronald,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great support Rafael with phone help

August 22, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey there,

Thanks for the lovely review and fantastic support for Rafael. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks for the help Rafael.

August 6, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Paula,

Thanks for the lovely review and fantastic support for Rafael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Such a fab experience

Such a fab experience! Rafael’s so friendly and supportive.

August 28, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey there,

Thanks for the lovely review and fantastic support for Rafael. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nim was absolutely amazing

Nim was absolutely amazing! From start to finish she was so helpful and really knowledgeable. She made my day as I was super stressed out and overwhelmed. Thanks Nim she was amazing and made me feel at ease a credit to Vodaphone

August 31, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Ruby,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks for the help

August 31, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Yazmina,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful

Really helpful, made it easier for us appreciate your time Rafael

August 31, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks for the help with tech

August 31, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Andrew,

Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look