Second time I have visited vodafone in winchester. The 2nd visit was based on the excellent customer service received from Alex. Again today, Alex went above and beyond his regular remit! Well done A... See more
Company replied
Location
Switch location125 High Street, SO23 9AS Winchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hannah was very friendly, professional and super helpful. She was clear in what options we had for upgrades and airtime. Her manager Maddie also helped as we were upgrading two devices. She was also... See more
Company replied
We are in our seventies and not very good at IT/phones etc. Hannah was absolutely wonderful with her help, very patient and sorted a complicated situation out for us with good humour and tolerance. Ma... See more
Company replied
Harvey was brilliant - sorted out a new contract phone & an upgrade for us. Explained options clearly & was lovely enough to set up our mum’s phone for her, including her photo of Dad as her screensav... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Winchester
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
125 High Street, SO23 9AS, Winchester, United Kingdom
4.9
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James in Winchester store was patient…
James in Winchester store was patient and helpful in using the online system that was defeating me by myself.
September 28, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Alison,
Thanks for the lovely review and fantastic support for James,
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at http://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Winchester
Hey Valerie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Second time I have visited vodafone in…
Second time I have visited vodafone in winchester. The 2nd visit was based on the excellent customer service received from Alex.
Again today, Alex went above and beyond his regular remit! Well done Alex you made what seemed incredibly difficult very easy! Thank you
September 23, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Sally,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We are in our seventies and not very…
We are in our seventies and not very good at IT/phones etc. Hannah was absolutely wonderful with her help, very patient and sorted a complicated situation out for us with good humour and tolerance. Many thanks.
September 18, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Had a lot of issue with switching my…
Had a lot of issue with switching my iPhone to the new one but the team in Winchester were super helpful and patient!
September 11, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hannah was very friendly,
Hannah was very friendly, professional and super helpful. She was clear in what options we had for upgrades and airtime. Her manager Maddie also helped as we were upgrading two devices. She was also very helpful, friendly and professional.
Both members of staff made the all process painless. Well done.
September 7, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Claire. This is fantastic to hear! We really appreciate the feedback about our team members making your experience so smooth.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Outstanding Customer Service
Maddie at your Winchester branch was very personable, extremely knowledgeable and efficient. Very grateful for her help in sorting out my connectivity issues
August 30, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Sky,
Thanks for the lovely review and fantastic support for Maddie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Winchester
Hey Kenneth,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Archie and Maddie were fantastic. Very knowledgeable and got a competitive deal and Maddie set up my new device for me. Excellent service all round. Very happy.
August 24, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Heidi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Max was the epitome of professionalism-…
Max was the epitome of professionalism- a consummate ambassador for Vodafone you should promote him. Very professional indeed !!
August 23, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Polly,
Thanks for the lovely review and fantastic support for Max.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
________________________________
James the retail assistant was very…
James the retail assistant was very attentive and helpful with an urgent WiFi issue - thank you!
August 20, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Ben,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah at the Winchester branch went…
Hannah at the Winchester branch went above and beyond to advise us and then expertly set up our new iPhones.
Grateful thanks x
August 19, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Fiona,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
James was very helpful and helped me…
James was very helpful and helped me with looking at a new phone. I wasn’t sure what to pick and he took the time to explain it all to me.
August 17, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Archie is a credit to your Winchester store
Archie was very professional and friendly when serving us today.He had great knowledge and nothing was too much trouble when we asked questions.I am very pleased with what he has done for us today,Thank you
August 15, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastisic service from Arhcie and all…
Fantastisic service from Arhcie and all them staff.
Second time using Winchester branch and will use them again .
August 15, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous service from Hannah
Fabulous service from Hannah. Went in to upgrade 1 device and ended up saving money across 4 contracts.
August 11, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Jon,
Thanks for the lovely review and fantastic support for Hannah. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah was very helpful and helped me…
Hannah was very helpful and helped me with setting up my phone. Lovely staff and lovely team. Thank you for your help!
July 29, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Bowseth,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful Archy was a great help
July 17, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Thank you Hannah @ Winchester
Hannah B in the Winchester branch was absolutley fantastic. Welcoming , friendly and professional .I don’t enjoy shopping and she made this a pleasant experience . Thank you Hannah.
July 16, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hey Tracey,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bought phone for 93 year old step…
Bought phone for 93 year old step mother
Max super helpful
July 13, 2026
Unprompted review
Reply from Vodafone UK - Winchester
Hi Simon, thank you so much for your wonderful review and the amazing support you’ve shown for Max, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.