For the past few days i have been unable to use data or wifi on my phone, just wouldnt load anything. Went to store to speak with Dylan where he spent time with me trying to figure it out. He was able... See more
Company replied
Unit 10 The Woolgate Centre, OX28 6AP Witney, GB
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For the past few days i have been unable to use data or wifi on my phone, just wouldnt load anything. Went to store to speak with Dylan where he spent time with me trying to figure it out. He was able... See more
Company replied
Great customer service from Azlan in Vodafone Witney today. My disabled brother is due to have broadband installed in 48 hours (Friday) and the DPD driver failed to deliver the router to his property... See more
Company replied
I went to collect a new iphone I'd ordered from a promo call from (Vodafone) and was told it was a sophisticated scam. The team immediately took action and reported it on my phone and advised I blocke... See more
Company replied
An attendant was free when we arrived so we didn't have to wait to speak to a representative. Azlan provided excellent customer service. He was very polite, patient, friendly and helpful. He renewed m... See more
Company replied
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Unit 10 The Woolgate Centre, OX28 6AP, Witney, United Kingdom
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For the past few days i have been unable to use data or wifi on my phone, just wouldnt load anything. Went to store to speak with Dylan where he spent time with me trying to figure it out. He was able to work out that a VPN i had installed was what was causing the issue. He turned it off and it immediately started working! He was so patient with me and i’m so grateful he was able to fix this. He was fantastic as always.

Reply from Vodafone UK - Witney
Big thanks to Azlan in the Witney store today for promptly and professionally solving a little issue with a new SIM today. Excellent service.

Reply from Vodafone UK - Witney
Very helpful and patient service from Brolwin.

Reply from Vodafone UK - Witney

Reply from Vodafone UK - Witney

Reply from Vodafone UK - Witney
Great customer service from Azlan in Vodafone Witney today. My disabled brother is due to have broadband installed in 48 hours (Friday) and the DPD driver failed to deliver the router to his property yesterday and he was in all day. The DPD driver returned the router back to Vodafone. Azlan was a great help in-store and helped me through the whole process and another router is being delivered tomorrow ( Thursday) so the engineer can fit it Friday

Reply from Vodafone UK - Witney
An attendant was free when we arrived so we didn't have to wait to speak to a representative. Azlan provided excellent customer service. He was very polite, patient, friendly and helpful. He renewed my mobile phone plan quickly and at a good price.

Reply from Vodafone UK - Witney
Brolwin was very efficient and helpful. Really knew what he was
doing..

Reply from Vodafone UK - Witney
This review is specifically for Azlan at the Witney branch, who was exceptionally helpful, friendly and informative. Especially for those of us of a certain age who are a bit slow with the latest tech. He didn’t rush us in any way, explained everything we needed to understand in a clear and sympathetic manner and was very interesting to chat to as well! Thank you Azlan for a most helpful and reassuring experience.

Reply from Vodafone UK - Witney
I was greeted quickly and politely at the Vodafone store in Witney. I received excellent service and was treated exceptionally well. All dealt with without being too technical which I have difficulty with due to my age!

Reply from Vodafone UK - Witney
Azlan was amazing. I hadn't had a good experience with the Witney branch previously, but Azlan completely changed my mind. I was listened to, and the offer was tailored to my needs.

Reply from Vodafone UK - Witney
Great help from Brolwin! Got my new phone! Great service!

Reply from Vodafone UK - Witney
I went to the Witney Vodafone to make a new contract because I was very confused what to do but a kind helper called Sadat was willing to help and told me everything I wanted to know he was very honest and very helpful and i would say Sadat did excellent customer service and I will definitely be returning back for any Problems after that excellent helper called Sadat

Reply from Vodafone UK - Witney
I went to collect a new iphone I'd ordered from a promo call from (Vodafone) and was told it was a sophisticated scam. The team immediately took action and reported it on my phone and advised I blocked my bank card used to set up the new false MyVodafone account. They were sympathetic and kind especially Azlam who arranged a discount on my current monthly bill as a kind gesture. They managed to help take the trauma out of the drama!

Reply from Vodafone UK - Witney

Reply from Vodafone UK - Witney
Just upgraded my phone on Vodafone in Witney 'the guy who deal with my account was very helpful given us good info, professional and very friendly. I want to say thank you Azlan
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Reply from Vodafone UK - Witney
This was our second visit in a few weeks as my husband had been served by Azlan and had such a good experience. My experience was similarly positive and Azlan was indeed amazing. So nice to have a young operative who explained everything so clearly and patiently to a 60 year old with very little tech knowledge. Thanks so much

Reply from Vodafone UK - Witney
Azlan did an amazing job at helping my sort out my account. He was friendly, knowledgeable and didn't make me feel rushed. He is an asset to your team.

Reply from Vodafone UK - Witney
Dylan was very knowledgeable and helped me sort out a new phone, pac code , switching companies but keeping my old number and also sorting out a sim deal for my daughter. Stress free, chilled atmosphere in the shop, they all made it look so easy

Reply from Vodafone UK - Witney
Was served by a lovely gentleman, Azlan. He was great to talk to, made my experience very easy when I was upgrading my phone. Thank you so much for your kindess, you were wonderful!

Reply from Vodafone UK - Witney
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