I was helped in Wrexham store by Jodi earlier this week. Jodie gave me excellent service . I have been helped by her previously and her great customer service is what retains me as a loyal Voda... See more
Company replied
Location
Switch location48 Hope Street, LL11 1BB Wrexham, GB
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See what reviewers are saying
Shauna was exceptionally helpful, she kept surprising me with the efficiency of getting a new phone and swapping my phone number over which I had low expectations of going into the store. Smashed it.
Company replied
We are a forgotten community! Half way between two cities - Chester and Wrexham - we have a mobile signal which flops between "1 bar" and "no service". My phone is virtually useless for voice commun... See more
Company replied
Melissa managed to help me update my phone contracts and broadband in store. I personally hate cold callers and prefer a face to face experience. Everything was explained at a decent speed, another re... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wrexham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
48 Hope Street, LL11 1BB, Wrexham, United Kingdom
4.9
Excellent
228 reviews
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Helpful experience
Popped into my nearest Vodafone store to upgrade. I am aware you can upgrade via the app but call me old fashioned I like to have help of a person, and that was Jodi in Wrexham.
Jodi gave me a few options of upgrades including prices. Explained clearly contract terms and conditions.
She helped me transfer my current iPhone contents to the new one and took my old one in for a trade in (which I was given a good price for). There was a few iPhone bits that took some time, but Jodi did this without me in the shop and I felt comfortable to leave my device.
Overall very happy with my experience and shiny new iPhone. Would recommend Jodi at Wrexham.
April 6, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Sophie,
Thanks for the lovely review and fantastic support for Jodi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was exceptionally helpful
Chloe was exceptionally helpful. Love this store. Fabulous service.
April 4, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Claire,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wrexham
Hey Sharon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience
Everyone in the shop were really helpful and tried to fix my situation Chris helped me get my new phone and help set up too
April 2, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Leon,
This is fantastic to hear! Our customers are our topmost priority. Glad you liked the experience.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack made the phone upgrade easy
Jack made the phone upgrade easy
He advised on my trade in options and listened to my phone wish list
It was a change to have a natural straight forward conversation rather than being overwhelmed with jargon
Only downside is his choice in football!
March 16, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
HI Lloyd,
We’re glad to hear you found the best option for you when visiting Jack in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Chris was extremely helpful and talked…
Chris was extremely helpful and talked me through everything. Wouldn’t hesitate to recommend to friends. Thank you.
March 24, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Elaine,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jack was great!
Jack listened carefully to my needs and found the best match straight away. He was super efficient and explained everything carefully and consisely. I felt satisfied about the whole experience. A great job! Thank you.
March 23, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Sharon,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jodi was very helpful and went above…
Jodi was very helpful and went above and beyond to try to resolve the issue I have of renewing my broadband essentials contract. She was respectful of my disabilities and reassured me that if the department concerned fail to respond then she would raise a complaint on my behalf.
March 20, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Celia,
Thank you for your review, and for sharing the experience you had with Jodi. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Lovely staff who went the extra mile
Lovely staff who went the extra mile. 😊
March 19, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Mr Short,
Thanks for your 5-star review for us. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Easy and straight forward
Easy and straight forward, Jack was very helpful and patient.well done
March 17, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Jayne,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Had a tech support service with Jack…
Had a tech support service with Jack and he was extremely helpful
March 16, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Good job shun
March 16, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
My broadband switch made super easy!
My broadband switch made super easy!
Shauna helped me move from bt to vodafone and made everything go smoothly! Would 100% recommend popping in to switch!
March 14, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Andy,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really easy to talk to and very…
Really easy to talk to and very informative
March 13, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi John,
Thanks for sharing your fabulous feedback! If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jody served me today & I am so happy …
Jody served me today & I am so happy with all the help she has given me.
She is a huge asset to Vodafone.
March 13, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Jenny,
What brilliant feedback for Jody! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The assistant at Vodafone was helpful…
The assistant at Vodafone was helpful and knowledgeable about the product.
March 12, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Colin,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Really easy to talk to
Really easy to talk to. Helped me compare a new deal to my old one. Very pleased with my service
March 6, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Kevin,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Today I was dealt with by Chloe who has…
Today I was dealt with by Chloe who has absolutely amazing.
March 10, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Rob,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Chloé and Jodi in the Wrexham branch…
Chloé and Jodi in the Wrexham branch went above and beyond to resolve my issue on Thursday and again today
February 17, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Janice, thanks for letting us know Chloe and Jodi did so much to get your issue sorted 😊 All the best, The Vodafone Social Media Team
I went into Wrexham store and Jodie was…
I went into Wrexham store and Jodie was incredibly helpful, couldn’t have done more for me…. Excellent!!
February 12, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Tracy,
This is such an amazing review for Jodie. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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