Vodafone Australia Reviews 957

I had the pleasure of being helped by a lovely young man called Hassan (I hope I've spelled it correctly).
Hassan would be the best customer service person Vodafone has!
When I rang about my new S25 I was confused but Hassan made everything easy for me. He deserves 10 stars!

I wish I could give them zero ⭐️ but unfortunately there’s no zero ⭐️.
I am always getting a high blood pressure or having a heart attack whenever I am dealing with this terrible horrible company. I’ve been in this situation before, I called many times, talk to different people and explain the issue about my bill over & over again. I was getting frustrated & impatient, the Indian lady on the phone is laughing at me then disconnected my call-I don’t know how did she get the job.
Now, I have to deal with this again. The amount of time wasted starting by calling their number, wait to talk to a real person, explain the issue and I thought the issue was resolved, NO. I have to call again, put on hold again, speak to another person, explain again, still the issue is not resolved. It is EXHAUSTING. They are still sending me the same bill & charge me for the product I never use. I wish I don’t have to deal with them ever again.

Unbelievable bad internet! Sold me a wireless router that's meant to connect up to 10 devices to ~ I have to turn off wifi connection between appliances for ONE to work. Am under contract to get a gauranteed 20mbs down. Running speedtests, I'm lucky to ONCE get 14mbs but the usual speed is 1.7mbs. Trying to get tech support is impossible and you just go around in circles. They even over-rode my Do Not Disturb on my phone at 5AM!!! Absolute joke of a
company. Regret signing up to them. And with the 000 fiasco lately, they're a lethal company. Will going elsewhere once contract is up.

I recently had an issue accessing my Vodafone account online, and the experience with their customer service team was genuinely exceptional - the kind that restores your faith in customer support.

I was locked out of my account and couldn't access the website. I reached out to Vodafone support expecting the usual run-around, but instead got something completely different.

The support team member didn't just give me quick fixes or brush me off. They took the time to walk me through the entire process step-by-step and made sure I understood what was happening, were patient and genuinely helpful throughout and even helped me with an upgrade while we were troubleshooting

The next day, they followed up unprompted to check if everything was working properly. They actually cared enough to make sure the issue was fully resolved.

In a world where most companies hide behind automated responses and rigid policies, Vodafone showed me what real customer service looks like. They treated me like a person, not a ticket number.

Not only is my issue resolved, but I'm now a genuinely enthusiastic Vodafone customer. This is the kind of service that earns long-term loyalty. (Did you hear this GoDaddy???)

Would I recommend Vodafone?
Absolutely. If you want a company that actually backs up their service promises with real human support, Vodafone is worth considering.

Thanks to the team for going above and beyond. Rock on! 🤘

I have no issues with Vodafone and always helpful friendly staff and reliable service service fabulous 👏

Tried to contact Vodafone today phoned the number and no answer for one hour and 16 minutes just hung up at the end terrible service for what is meant to be a communications company. If I could leave right now I would.

Bought a sim and a ten pound top up they wouldn't activate the voucher and when I finally got to speak to someone they said they weren't going to activate the voucher leaving me without any credit do not use this company as they take your money and don't give you the service I'm going back to the shop this morning to get a ee sim never once had this problem with them

I am with vodafone for 10 years, but Vodafone nbn team are terrible, poor customer service. hving long standing nbn speed issue without clear resolution. Lodged the complaint to TIO to get vodafone attention.

the only thing worse then their singal is their customer service

terrible customer service

TERRIBLE COMPANY AND CUSTOMER SERVICE DO NOT USE THEIR ROAMING SERVICE!
I travelled on friday the 3rd, used their daily roaming plan, it was finished in 10 minutes so i subscribed to the weekly plan for 600 pounds, i recharged my balance and subscribed, it sent me a message to tell me i’m subscribed to the weekly plan for 600.
IT DIDNT WORK ONCE WITH ME, i had to stay in a country for 4 days with no data, my only source was sitting in restaurants to use their wifi (imagine paying for unneeded stuff just to get wifi because i’m lost in a foreign country). all while that their app says that i have an active plan that’s 100% full as there is no usage
then i called their customer service, the vm told me i have no remaining balance, i recharged and called them. an agent who was extremely rude kept on telling me that the message and the app dont mean i have a plan going on as she sees i only charged for 550 not 600? and that all my balance went on my internet usage with no plan (which never even worked) she kept on arguing with no common sense.
someone called me 10 minutes later, i explained the whole thing again but asked her first “before i tell you what happened, if i have 15 pounds balance and i try to subscribe to a 20 pounds plan, will you send me a message that i’m subscribed or that i dont have enough balance?” she told me the later, told her thank you the rest will make perfect sense to you then and explained AGAIN, she told me i’m right but she needs to get back to me in 10 minutes to check . she never did. i called 30 hours later, the guy told me that he sees i charged 600 pounds yes which means i paid more than 800 and i explained the whole thing AGAIN, he told me he raised a complaint for a manager to get back to me. 10 minutes later someone calls me with a very bad attitude, asks me to explain AGAIN and when i do, he tells me the same nonsense the first lady told me with even worse attitude which i never imagined, tells
me because there is an active plan, it cant be refunded (i thought i didnt have a plan because i didnt have enough balance wow how the words switch in 2 minutes) and then tells me his title doesn’t let him and such things would need a manger. told him then fix your system and leave a note that i won’t be explaining for the 5th time unless it’s someone who has authority to do something about it.

Worst customer service ever! Very rude staff! Not responsive
Not resolving your issues
Changing your plan without your consent!
I want to give zero star if I can!

I have an issue with my bill each month the past 3 months and each time I have to waste hours and hours of my time trying to talk to somone and even use the chat but they still continue to get it wrong and now no one even calls to rectify- there customer service is so bad now as I have been with them for over 15 years and this is the worst it is at. Best to pay the extra and go with Telstra I believe. I would not even give a 1 star if I didn’t have to

Vodafone has the worst service I’ve ever experienced. Their customer support is completely unhelpful, unresponsive, and lacks even basic common sense. Dealing with them is a waste of time and frustration. I strongly advise everyone to avoid Vodafone.

Cancelled postpaid service, which is the one they said cancel anytime one. Still get bill for next month, most ridiculous is, on the second month which cancelled, get another bill. Because already cancel with them, cannot call 1555 but have to call another number. Forever wait in the queue, no one answer.

I had Vodaphone broadband installed early September 2025 where l live in Scotland in Ayrshire, they promised good speeds for a 150 Mbps speeds In the same room where the Hub it is not bad but in other rooms it's 20Mbps. very poor connection

It's a weak connection and my phone provider from THREE Network Hotspot Connection beats Vodaphone Home Broadband

I asked for 1 free booster but Vodaphone said No, they want me to pay extra and upgrade to receive a booster and try to grab more money from me.

I am paying £23,50, Not worth it and they want to me to pay more for a crap weak 25.18Mbps speed home broadband connection

The connection vary from 20Mbps to 70Mbps if close to the hub. It's a rip off

Think twice in your area before choosing Vodaphone home broadband and keep raising complaints

They keep pushing me to download the app. Don't.

No zero star option?

Useless service with useless customer service operators based in India. There was an NBN fault that Vodafone refused to send an NBN tech to fix the line.

Vodafone took 2 weeks to turn around and just tell me it was my problem. I had to pay for a technician to inspect the line and he determined it was NBN's responsibility to fix it and Vodafone should have organised this especially seeing though I lodged a dozen complaints because it cost me $15k in business loss.

After being completely dissatisfied with how Vodafone handled my complaints, my businesses losses and an additional $150 bill for a technician I asked for my service to be cancelled and a refund returned to me.

Instead they cancelled the service and retained my money as a credit against my account.

What an absolute disgrace they have been. Do yourselves a favour and go elsewhere.

This is the worst customer service ever! There is no value for the customer whatsoever!! My husband and I have used Vodafone for over 15 years, and we have had multiple phones with them for us and our kids. We have always paid bills on time and never complained, but this past week was absolutely horrible!!! I’ve ordered a new iPhone 17 together with an accessory pack, had been told that the accessory pack is an original Apple ( it’s not), spent 6 hours on calls and driving to the shops twice to try to return it, and was bounced to different people until finally someone took it from me. Still not sure if they have removed it from my payments. Now phone… being told I am not allowed to order it for pick up. Ok I guess. Then when it didn’t arrive on time, I was told I should have ordered it for pick up. Duh… Had to contact Australia post office (they were very helpful) and they told me that vodaphone did some mistake on the delivery package, they can’t deliver it without vodaphones confirmation, but said they will put in for delivery as soon as they received confirmation. Vodaphone people bounced me to multiple departments; didn’t let me chat with their supervisor ( as I asked) and said it will take them up to 24 hours to contact post office. 24 hours to reply to post office email that the address is correct. Seriously??? Honestly, I don’t even think they understood what was the problem with au post. Everyone just telling me they can’t do anything and no one is responsible for anything. There are more to the story, but those are main points. I will keep posting this negative reviews on all the platforms until someone in their team will actually care to do something and give me compensation. I own the business myself and wouldn't ever treat my clients this way.

Staff member from mobile prepay Dept, Oweis.. Thank You for caring , Oweis your amazing competent professional and most of all compassionate in ensuring my telecommunication mobile access to medical staff is priority. You are a wonderful human being, Thank You Kind warm regards , Joana K