Huge thank you to the young man at the front door today who patiently helped me with an emergency phone malfunction. As a tourist from out of the country I’m not a vodaphone customer (although my 2 ch... See more
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We had an issue with a contract and came into the Vodaphone store on O'Connell Street. Cristi in store was so friendly and helpful and sorted out our issue for us. Very professional, polite and effic... See more
Customer Service Staff Dealt with Chris today and bought my new phone. He explained everything really clearly and I’d a ton of questions ! He was very calm, professional and super friendly. I h... See more
Workers in the shop don't understand questions, telling like robots only. Can't explain anything. Said, that 2.50€ payment is once in April, but in reality that's every month payment. Terrible service... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
22/23 Henry Street, D01 XF59, Dublin 1, Ireland
- 018735020
4.8
Excellent
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Everything made to be so easy by Vivian
Everything was made so easy by Vivian, she was so helpful in a bit complex situation.
August 24, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Nada,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
excellent service
Cris gave me the best customer service I’ve had in Ireland! Because of the amazing experience, I brought a friend to be served by him as well. He truly knows how to build great relationships with his customers and has definitely earned my trust. I’ll absolutely keep recommending more people to him!
July 20, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Rafael,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Cristi is very friendly and always…
Cristi is very friendly and always tries to find the best option for you; I’m very pleased with the service I received
July 15, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Jonathan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
What a lovely experience and service I…
What a lovely experience and service I got from Cris. He is a lovely person with extraordinary attitude. He helped me with everything I needed. He is a shining star. Vodafoneis the best! 😊
July 14, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Great experience
Chris(ty) helped us at the Vodafone store on Henry street today. Super helpful, friendly and efficient. He was quick to understand what we were looking for and sorted us out with a great plan. Highly recommended. Thanks Chris
July 14, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Elsa,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland - Henry Street
Hi Abraham,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Cris was super helpful
Cris was super helpful. Had the first truly great experience in a phone shop in my whole life
July 11, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Edjan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland - Henry Street
Hi Camila,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Sudheer is the best
The best, Sudheer is the best seller ever, thanks for the experience.
July 3, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Renan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland - Henry Street
Hi Divamaria,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Customer service and staff is so kind…
Customer service and staff is so kind and professional
June 19, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Workers in the shop don't understand…
Workers in the shop don't understand questions, telling like robots only. Can't explain anything. Said, that 2.50€ payment is once in April, but in reality that's every month payment. Terrible service, stupid workers. Antivirus programs not working, spam call and messages are non stop. And for that take payment 1.99€. 🤣🤣🤣🤣
June 17, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Helena,
Thank you for sharing your feedback. We’re really sorry to hear that your in-store experience didn’t meet expectations.
Improving our in store experience is a key priority for us, and your comments will be shared with the team to help us make further improvements.
Thanks,
The Vodafone team
The staff were extremely welcoming
The staff were extremely welcoming. Especially Ratchel! She was awesome. She gave us excellent advise on broadband plans.
June 13, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Emma,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Excellent experience!
Matheus helped me today at the Henry Street Vodafone location and he was wonderful! He set me up with a prepaid SIM card very quickly and was patient and kind explaining everything to me! Thank you Matheus!
June 11, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Came Into Vodafone and had a major…
Came Into Vodafone and had a major problem with my phone , a member of staff Patrick very helpful and very obliged for what he did thank you very much from an OAP.
June 11, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Sean,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
The service was very good and she…
The service was very good and she treats me well .thanks to Vivienne
June 7, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Penelope
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Vivienne was incredible
Vivienne was incredible, so friendly and professional. But in a very ‘real’ way.
Perfect service.
June 7, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Andy
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
customer service needs improvement
The staff member upstairs was very nice and helpful and directed me to go downstairs for further assistance. However, when I got there, the employee at the downstairs counter completely ignored me. While I was standing there waiting, two other customers arrived after me. Another staff member came down and walked passed me to assist them. I was left standing at the counter completely ignored, without any direction or indication or any basic acknowledgment of my presence while a staff member was in front of me this whole time. No greeting, no direction, no offer of help. I got upstairs and again met a staff member who I've talked to first - he was indeed very attentive and nice and asked if everything was okay. That's a good customer service. But the experience downstairs was quite disappointing!
June 4, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Misha
Thank you for sharing your feedback. We’re really sorry to hear that your in-store experience didn’t meet expectations.
Improving our in store experience is a key priority for us, and your comments will be shared with the team to help us make further improvements.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Very good@@
June 6, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Marius
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
The better service and staff in…
The better service and staff in Ireland!!!
June 4, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Henrique,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
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