Vodafone Ireland Reviews 

4,091
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,636 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and patient during in-store visits. People note that the service is quick, efficient, and makes the process of switching mobile networks completely stress-free. Buyers also appreciate receiving clear guidance and professional attention when choosing new phones or packages. Some reviewers were not happy with the online and phone support systems. Consumers mentioned that reaching a human helper can be very frustrating when dealing with automated bots or resolving account issues. Others experienced long delays and difficulties when trying to get assistance over the phone.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and patient customer service. Reviewers... See more

Service

Reviewers highlight positive aspects of service, often praising the helpful and efficient staff in-store.... See more

Customer service

Customers had positive experiences with customer_service, often praising staff for being extremely helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting effortless upgrades and... See more

Product

Consumers find product experiences to be mixed, as opinions vary widely. While many reviewers expressed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Company replied

Rated 5 out of 5 stars

I recently bought two phones on Bill Pay from Vodafone, and I had a very good experience from start to finish. Dagmara, the staff member who assisted me, was friendly, patient and explained all the t... See more

Company replied

Rated 5 out of 5 stars

Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we l... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,091)

1,626 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful team in store giving good…

Very helpful team in store giving good advice on available plans and phones. Very helpful also in setting up new phone.
Took a few visits with different team members - all great!
A real sense of reliability and trustworthiness
Recommend without reservation!

August 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Just ask once - bollocks

trying to speak to VF regarding a line cancellation Just Ask Once - what a joke. I moved to VF in January. It took 4 weeks to get the lines broadband etc sorted. Now ive found out that I am being charged for a old copper line, when I dont need one. Ive been online and on the phone all afternoon trying to get some help. As usual no help!

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Joe on the O’Connell street avenue…

Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The experience was as quick as possible and I would definitely recommend him tor any help you might need!

August 12, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

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Rated 5 out of 5 stars

I have never been treated with such an…

I have never been treated with such an amazing young man. His technical skills were acknowledged by my husband. As our account is under my name I met Tori. His skill, his respect for my lack of technical knowledge and his whole presence is a gift to humanity. Thank you for having him as a member of your staff. Margaret and Jim McGuire

August 11, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Margaret,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team

Rated 5 out of 5 stars

Great service

Polina was really helpful and knowledgeable. Great service.

August 11, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Martina,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team

Rated 5 out of 5 stars

Great agent

Polina is a great agent, friendly and cheerful

August 11, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Pavel,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team

Rated 5 out of 5 stars

Absolutely brilliant company.

Absolutely brilliant company.
My elderly uncle 80 years old was being robbed by virgin media,, they were charging him 104 A MONTH for TV and broadband.
I rang to cancel and argued how can u do this to a pensioner
They didn't care.
So I went with VODAFONE, NOW LOOK AT THIS,
Vodafone gave him tv, 1GB FIBER INTERNET ,HOUSE PHONE ALL FOR 42 A MONTH, FOR 6 MONTHS, THEN 70 FOR THE REMAINDER, 85 EURO CREDIT,, AND WILL PAY THE LAST BILL VIRGIN MEDIA WANTED 104 EURO,
SO BASICALLY VODAFONE WILL COVER THE MISTAKE OF VIRGIN MEDIA,
ANNA IN VODAFONE DONE THIS SHE IS AMAZING .
THANK YOU SO MUCH ANNA
Everyone go with Vodafone,, if anyone has an elderly family member please check their bills for them,,, THEY GENUINELY CARE ABOUT THEIR CUSTOMERS, HIGHLY RECOMMEND,, SPEECHLESS, WELL DONE VODAFONE 👏👏👏🇮🇪🇮🇪👏❤️❤️❤️❤️

August 11, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Lisa,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team

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Rated 1 out of 5 stars

Whoever made their website and phone…

Whoever made their website and phone app should be shot.

Easily the worst experience. Nothing online works, everything is broken and unintuitive, whoever they hired must have had 0 experience programming. I could recreate their entire digital footprint with the free tier of ChatGPT and it would be 100x better.

Yes, it really is that bad. If you are in Ireland, go with any other phone carrier. DO NOT be fooled by how good their employees and stores are, because the majority of the time you will dealing with their app or website, and you will hate yourself for it.

August 11, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Dachi,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Improving our digital channels, including the My Vodafone App, is a key priority for us, and your comments will be shared with the team to help us make further improvements.

If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form

While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.

Thanks,
The Vodafone Team

Rated 5 out of 5 stars

Had the pleasure to deal with Colin…

Had the pleasure to deal with Colin from the Clonakilty Vodafone store. Previously tried to sort an issue with Vodafone through the customer service which was a total disaster. Colin was the only one who actually knew what he is doing. He was super helpful through the whole process! He provided the best customer service!

August 1, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Valeria,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 1 out of 5 stars

With this company for 25 years have a…

With this company for 25 years have a family account with them 4 phones they were very good until last year. The contract agreed was not honoured there was extra charges up to 26 euro per month for last 6 months I was foolish believed it an error Have just agreed a new contract and paperwork just arrived not what was agreed over the phone Will be cancelling straight away, very dishonest of them contract nearly double the price agreed.

August 10, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Bernadette,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.

If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form

While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.

Thanks,
The Vodafone team

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