Kayleigh from oliver plunkett street was very helpful when setting up our home broadband. She explained everything clearly, answered our questions, and made the process easy to understand. Friendly an... See more
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Had a nightmare with our current provider so we were thrilled when we popped in to the Vodafone branch in Oliver Plunkett street , Steven could not have been more helpful. He was so patient explaining... See more
Company replied
Steven andrews in Egans Greeted by a friendly face and given a courtesy charge for my empty phone Seriously considering moving from Eir after such hospitable service. A great asset to your compan... See more
Company replied
Very disappointing experience at Vodafone Oliver Plunkett Street, Cork I have been a Vodafone customer for nearly two years, but unfortunately my experience has become increasin... See more
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
109 Oliver Plunkett St, Cork, T12 D623, Cork, Ireland
- 0214222087
4.5
Excellent
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very disappointing experience at…
Very disappointing experience at Vodafone Oliver Plunkett Street, Cork
I have been a Vodafone customer for nearly two years, but unfortunately my experience has become increasingly disappointing.
During this time, I have had ongoing problems with network coverage and internet speed. Despite these issues, I have remained a customer and continued to pay for the service.
Yesterday, I visited the Vodafone shop on Oliver Plunkett Street after Vodafone customer service specifically advised me to go to the shop for help.
I currently cannot access my Vodafone account, so I am unable to check my bills, data usage, call charges and other important account information. I have also tried to reset my password, but the verification code is not arriving.
Unfortunately, the customer service I received in the shop was extremely poor. The staff member who dealt with me came across as dismissive and uninterested in helping. She remained seated while dealing with me and made no real effort to find a solution.
What disappointed me most was that she simply told me she couldn't help me. She didn't try to contact customer service or look for another way to resolve the problem. I was basically sent away without any meaningful assistance.
I understand that shop staff may not be able to solve every technical or account problem, but I would expect them to at least make an effort to help, contact the appropriate department, or explain what I should do next. Unfortunately, none of this happened.
At this stage, this is no longer just about one disappointing visit to a Vodafone shop. After nearly two years of network and internet-speed problems, difficulty accessing my account, and now being unable to get meaningful assistance when Vodafone itself directed me to the shop, I have lost confidence in the service.
I am now seriously considering cancelling my contract and moving to another provider.
I have been a loyal customer for almost two years and believe I deserve better service and support.
Very disappointing overall. Vodafone needs to improve both its network service and the way customers are treated when they need help.
September 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Felipe provided excellent customer…
Felipe provided excellent customer service. He was highly professional, courteous, and efficient in resolving my issue. I had an excellent experience and truly appreciate his outstanding support.
July 7, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Matheus,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
David from Oliver plunkett street was…
David from Oliver plunkett street was incredibly helpful today. He was super efficient and had great communication.
June 12, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Aoife,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Good experience at vodafone oliver…
Good experience at vodafone oliver plunkett street, Felipe was very helpful.
June 6, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Mrs Walsh
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Kayleigh from oliver plunkett street…
Kayleigh from oliver plunkett street was very helpful when setting up our home broadband. She explained everything clearly, answered our questions, and made the process easy to understand. Friendly and professional service throughout. Thank you for your help!
June 4, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Selene,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Mairead,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Kayleigh from Oliver Plunkett street…
Kayleigh from Oliver Plunkett street was Amazing. Very helpful and great service
June 4, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Daniel,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
David from oliver plunkett was very…
David from oliver plunkett was very nice and helpful
May 30, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Adedoyin,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Joanne is Oliver plunkett street was…
Joanne is Oliver plunkett street was amazing
May 27, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Mary,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Excellent support from Danny
Excellent support from Danny. Very professional, polite and helpful when upgrading my phone and transferring data. Thanks!
May 24, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Veronica,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
David from Oliver plunkett was very…
David from Oliver plunkett was very helpful would highly recommend.
It was also very kind and generous of him to help
May 24, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Danny on Oliver Plunkett Street
Came to the Oliver Plunkett Street store wit some problems with my phone and Danny was most helpful to me . A good experience!
May 23, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Betty,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Great experience
Great experience, great customer service. Service with Misha
Oliver Plunkett Street
May 22, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Samurai,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Brilliant service
Steven andrews in Egans
Greeted by a friendly face and given a courtesy charge for my empty phone
Seriously considering moving from Eir after such hospitable service. A great asset to your company.
May 22, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Colette,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
We are loyal to vodafone.
May 22, 2025
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Kata,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
The best customer care experience with…
The best customer care experience with Michaela at Oliver plunket stret store she's very polite and helpful highly recommend
May 21, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Joanne in oliver plunkett street was…
Joanne in oliver plunkett street was very helpful
May 20, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Pat,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Called to Steven A in Oliver Plunkett…
Called to Steven A in Oliver Plunkett street to check for my upgrade. Steven gave me 100% attention and made the process very simple
May 20, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Liz,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
David from egans was a good person…
David from egans was a good person because for me he likes to helping the costumers with carefully
May 19, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Amazing customer service at Vodafone…
Amazing customer service at Vodafone Oliver plunkett street
May 16, 2026
Unprompted review
Reply from Vodafone Ireland - Oliver Plunkett Street
Hi Sara,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
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