Not going to write a long boring review. Simply BEWARE OF ILLEGAL PRACTICES. ADDING SERVICES YOU DIDN'T PAY FOR. BY LAW YOU HAVE TO FIRST EXPLAIN IN DETAIL THE SERVICE OR INSURANCE YOU ARE PROVIDING THEN GET THEM TO SIGN IT. THIS DOESN'T HAPPEN. AND THEY REFUSE TO REFUND YOU. UTTER JOKE.

Their company lies to you. Their representatives are offensive, racist and sexist. The guy deleted all my documents from their service and my sim card simply became deactivated. I strongly recommend avoiding this company in Italy. Their customer service never answers as well. Their representative even called my psycho in front of the police because he knew that I cannot talk Italian, and this representative is the shop owner at Termini station which is the central metro station in Roma.

I wanted to get SIM cards for my parents and myself while we are in Europe for 2 months and now we are left with NO ability to call or use data and NO way to get our money back and NO way to hold anyone accountable.

We got the Italian Vodafone SIM cards with the Holiday Plan for 30 euro per phone. I was told by the Vodafone clerk in Venice that sold me the SIMs that we would be able to have 600 minutes to call, including US and European numbers and 30 GB of data to use for a month and if we wanted to top up later for the next month we could do so for 25 euro per phone. Since we were going to spend 3 weeks in Greece I made sure to ask if we could use the service WHILE WE WERE IN GREECE. She explained that indeed I could use the services and the 600 minutes would be available to use for calling, but the data was limited to 15 GB. All seemed to work fine while we were in Italy.

A few days before we left for Greece I visited the Vodafone shop in Roma Termini Train Station and asked a clerk there the SAME questions that I had asked the other employee in Venice. She gave me the SAME answers so I was reassured and topped up all 3 phone lines for 75 euros and we went to Greece.

We each made 1 or 2 phone calls while we were in Greece and I used the data to reach out to the places we were staying. 2 days later we received messages that our accounts were negative and then we could not make any phone calls or use data. We visited Vodafone stores in Greece and they told us that they had NO way to contact the Vodafone stores in Italy and could not help us. I tried to reach Vodafone with the online chat feature but it is all in Italian and I could not reach an agent. When we returned to Italy we visited a Vodafone store in Sicily and they said that the actual plan was that we could ONLY call and use data while we were in ITALY.

They said they had nothing to do with ANY other store in ITAY. They COULD NOT give me an email to contact anyone with my complaints. They COULD NOT refund any money. My only option was to top up again.

It’s unacceptable and its fraud. DO NOT claim that you are a multi-country phone company when you are not. The clerks in the store were always polite, that is the only good thing I can say about this company. I would NOT recommend ANYONE to trust or use this company.

Totally dishonest & unethical company. It took four attempts and five months for Vodafone to actually cancel my internet. Then they charged me for those months and added a mystery €200 fee on top of the monthly bills and ‘interest’. When I disputed the charges with my credit card company they ignored the letter of inquiry from my bank, who of course then credited my account for the charges. Six months later a collection agency is threatening to take me to court if I don’t pay vodafone an amount only slightly less than an entire year’s worth of internet charges. They keep insisting this was all ‘in the original contract’ I signed. Nope. And they have not provided a single piece of evidence that it was. Whereas I have my original contract, letters, & documents proving my multiple attempt to cancel. But they don’t care about facts & evidence. They just want to steal from their customers. Non mi piace!!

Can you believe it? After almost 10 years they sent me an invoice for a data SIM that has been inactive ever since, without even getting in contact with me before hand asking for a re-activation. They sent me an invoice for Euro 11.80, but I'd rather spend 1000 with a lawyer, there is no way I'm going to pay it. Shameful behaviour from such a company, just trying to steal money. I wonder which manager has decided this, why do they want to be so hated by their past and thus never returning customers? I can't believe it.

I had the worst exprerience with Vodafone. I moved to Bologna, Italy for a few months and used their company. I went there in the firstplace, on via Irnerio, and paid the first month I was there. They told me after that I had to recharge my phone to use it, either with them or on Internet. I tried multitple times on Internet but the paiement never worked. I had to go see them at the store. They told me they would take my credit card informations and that the paiements would be done automatically every month. Since I was leaving a few months later, they told me to come back to the store so we would stop the paiments, which I did. I was leaving Italy but stayed in Europe for two more months, so I went to the store and paid two months in advance, for the month of July and August. I went there on the 5th of July, paid directly for two more months, and they assured me that my credit card number was deleted from my file. Turns out they not only took the paiments of July and August again afterwards, every 6th of the month, so literally the day after they told me they would stop, but they are still taking paiments off my credit card since then. They also told me that I had to pay 15 euros cash to «end my services with them».There is no way to have any support on their website, and no answer while calling the store in Italy. Don't use their services.They obviously kept the cash and the two-month-in-advance money.

F,##@# S## They Active My Lines In 3 Aug . BUT THE MODEM DOES NOT WORKS. WHAT A JOKE . THEY WANT TO KILL MY PATIENT SLOWLY SLOWLY . F### WORST SERVICE WHEN I CALLED TO THE CoMPANY THEY SAID ME SAME THINGS SIR PLESE WAIT 4 DAYS . 1 WEEK BLA BLA BLA. NEVER EVER IN YOUR LIFE PLESEEE DONT BUY THE VODAFONE HOME INTERNET . Plese i Beg You And Request You. They Play With You ..... Worst Service Worst Company Ever

Which Call Centre make the difference

I wish the Vodafone.IT investigate on the fact that when I get to speak with the Italian Customer Service they solve the issue.
I explained the same situation to Call Centres answering from Romania and Albania and they could not help me.
A big difference in Customer Care in the same company!

IF YOU ARE A FOREIGNER DON'T USE VODAFONE ITALY
I am not Italian but I am living in Italy for the past 2 months. I went there to ask for wifi deals for JUST ONE MONTH and they told me they could give me 40GB for 30€. I said yes.
Two weeks later my Sim card stopped working and I went to the same Vodafone shop, the same girl who received me on the first time and then she told me it was 20GB for 30€, and not 40GB.
What the hell? I even remembered asking her just in case (because of her accent) if it was forty or fourteen. She said "forty, 4, 0". And now she said her English is not so good so I maybe understood something else.
Vodafone Italy is terrible. Don't use it people.

Disgusting, said i would get a deal for 31.77 now trying to charge me 39.00 and when requested to speak to the manager, said she has gone to a meeting when wanting to speak to her, disgusting behaviour.

When I arrived at Italy ( 17/04/2019) I bought two SIM, one for me and another for my wife,.
The seller of Vodafone charged me 30 euros each, He wanted me to pay cash, but I insisted on paying by credit card.
A the end of this day I received a message from Vodafone. I had been credited 5 euros and another 10 euros for each phone.This proves that I was robbed at 30 euros by the seller (15 of each phone)
If Vodafone is interested in investigation and stealing from an employee. it could send me a adress where I can send this voucher and the credit card payment.

ultimamente la rete mobile vodafone e lentissima, tra l'altro è molto costosa 19 euro x 30 gg

The worst company I've come across. Terrible customer service. It's like the company teaches every employee how to make every possible mistake, and then not take responsibility. It is like out of a comedy, how bad this company is.

I've truly never hated a company, until I met Vodafone.

The worst service ever. They are a fraud

Honestly, I enjoyed my time with Vodafone, I even purchased my actual phone with one of their promotion. I just don't like its policy.
I was paying 11€ for an offer including 2GB of internet (which is nothing today), X sms and X minutes of call (which I never use, since I work almost everytime at the computer.
I've received a message saying that the minutes in my promotion will become illimited (which for me is completely useless) and that they will charge 2 additional euros per month. if you don't want it, you can cancel the plan and change operator (that's what the message suggest).
Well, I'll accept their suggestion and move on to the next operator which don't force his customers with these changes.

My wife an I are astonished at this company, at least here in Italy. We were left outside one of their shops in very hot summer weather on one occasion in 2017. They were inside and it was 10 minutes past opening time and they saw us standing there; and we knocked. When they eventually opened I asked them why they would not open and the guy made a dismissive gesture with his hands and walked away. Then the manager came out and started shouting "get out of my shop"!!!

We then had the same kind of confusion about bills that another reviewer has highlighted. Also, they have phoned my wife and asked her to open an account and are astonishingly rude when she tells them that we are with another company. One of the operators, because she told him we left Vodaphone said "thats a filthy thing you did" and hung up!!!!

If these people were the last internet providers on the planet I would not give them my money.

anke in questo weekend Vodafone station revolution non funzina interromperò pagamenti e andrò x vie legali

Had a 30 months contract with while living in Italy.
Good overall reception in Italy, but disappointed with them because in the beginning of contract they double charged me and for 3 months I had to visit their customer service centre near the Duomo to resolve the issue.
The funny thing is they kept insisting in an oral way that they were right and me I kept insisting by showing their advertised promotion and contract in written form that they were wrong!
They eventually admitted their mistake and refunded the charge. But it was a waste of time and energy....

I have been a loyal Vodafone customer now for over 15 years and as you can see on my records I have over 5 phones with you all with a contract. In October I received my bill it appeared I have been charged for international calls, now as I can recollect for many years I have had international calls, so to me this was a surprise.
My first contact with Vodafone using there 191 services, my wait to be connected was 2hours, on connection I told the customer service agent who was a male, that my phone battery was about to die, and he told me he would ring me back which he did. He looked at the query I had, he then told me that he would look into this and would sort it out straight away, he advised me that the international calls had come of my phone without myself knowing this or being told that my contract had changed in anyway.
This is when nightmare began with all of your colleagues I had to speak with. Over 40 calls later, 65hours on the phone, with the lies, deceit I feel like the turkey in your advert at Christmas I feel like I’ve been roasted and done.
I had my phone and my family’s phone cut of three times after being assured numerous times this did not happen. You then had the indignity to text my family members saying if they paid on time there phones would not be turned of. I have had to take one week of work through stress.
In all the contacts I have with Vodafone customer services, all of them have said they would escalate to the next level and I would be contacted by senior management, within 24 hours. This never once happened and I am still waiting to this day for a call back.
My last contact with Vodafone customer services, I rung at 14:10, I spoke to a customer service representative in Manchester, they then transferred me and I spoke to someone in Glasgow, transferred me again to a representative n Northern Ireland. I had to have a break to re-charge my phone, redialled and spoke to someone in India she than transferred myself to someone in Egypt and at 19:30 in the evening I spoke to a lady in south Africa who looked at my file and said I should of not been charged, and assured me that the charges will be taken of, and my phone or family’s phones would not be cut off. Each of these calls your representatives said they would put notes on the system, but every time I spoke to someone new there was nothing on your system.
I then thought everything would have been resolved I wake up the next morning and all my phones to my surprise was then cut off. I would like a proposal of how you would like to compensate me.