I just received an email from Vodafone announcing that, due to rising energy costs, they're having to raise their prices. I've had an internet connection with them for eight years, and every year they increase the price. I currently pay a fixed rate of €34.99 per month. I started with €25 when I signed up! Now they're raising it to €39.99.

Totally unhelpful staff at 2 stores in Milan, mainly at central Station,Lady was texting,looked up and said 1 sim card, 40 euro then kept texting. Found a small phone shop not far away selling Lyca cards. Fantastic young guy who loaded everything for us. 10 euro a month calls etc. Fantastic

I got the unlimited plan for my phone but ever since it got active I am unable to navigate on the web nor send messages. It's impossible for me to go out now that I am offline and while the customer service tried to help I'm still unable to connect to internet.

I signed up for a plan and am not receiving all my inclusions. I contacted vodaphone about 1 month ago (a day or so after my plan started) as I was not getting all my inclusions. Its been over a month and the issue it still not fixed. I have spoken to many staff both online instore and on the phone and they promise me I will be fixed but isn't. I am afraid to say the customer service has been the worst I have received and will be leaving them to use another provider. Terrible. Do not recommend.

I wish I could give 0 star. I've been vodafone customer un france and then in england, waste very happy with the service so after moving to Italy i decided to keep vodafone. What a disgrace!! Never seen any low and bad level of service in my whole life. Signed the contract on the 14th of July, the technician supposed to come on the 22nd, never turned up. Phoned customer service they said he has the wrong phone number, I've no idea how they put a wrong phone number as I got the italian phone number same day I signed the contract from vodafone itself. The customer service corrected the number and said he will call you back ( that was tuesday) Thursday no phone call so rang again the customer service they said the phone number is wrong and they have to correct it, then I have to wait 48h hours for the system to update it and then will r receive a text message to book an appointment with the technician, I've said that he colleague said that technician will contact me but she argued and said impossible, I've sent a complaint by email to the email address on their website but received a no reply address not found!! Phone on Tuesday as it was more than 48h they said the system didn't update the phone number yet. Thursday someone rings me from Vodafone to say that the fiber doesn't reach where we are and they will start some work it can take up to 6 months. They said to wait for the technician who will come around on the 11th to check and if not working we can give him the rooter back. What a joke and waste of time

Absolutely appalling business customer support. Currently into third hour holding on phone concurrently with the ghastly Tobi “chat” on the computer trying to upgrade broadband. At the moment arguing about postcode on the chat which they said did not match their records even though I have had the account for at least six or seven years at the same address and I was looking at the bill. This led to extended so called security which led to all sorts of info having to be provided which certainly does not protect me. The upgrade was achieved after TWO HOURS 45MINS and the phone remained unanswered in all that time. And this is for an upgrade. God knows what it’s like if you have a problem. If I could give it no stars I would.

Literally can't even top up my number without getting error messages, garbage UI, garbage company.

If there was a possibility to give a zero star rating, Vodaphone Itlalia deserves it...Their internet service is horrible, but their customer service is even worse. We had them for about two years, it maybe worked about 6 months of that time...At the end it also proved to be impossible to cancel the service...And do not even try to get some help from their store in Como...

Do your homework with Vodafone or avoid it in general. We asked for two Dolce Vita sims at the Via Cavour Vodafone store in Palermo, which we had seen advertised online at Euros 14.90. The woman serving us told us this plan was only for refills after the initial 30-day plan expired, and that the price was Euros 45. I declined, but my wife wanted data asap, and so she bought one sim. Even though it was 30 minutes to closing, the Vodafone rep also insisted we pay in cash as the register had already been closed! I emailed Vodafone customer service to verify the veracity of this transaction and never heard back. Later, in Catania, we were told the Dolce Vita sim costs Euros 20! Still more than advertised. Meanwhile, I settled for an e-sim from another company and have been very satisfied with the connection. To say I am disappointed with Vodafone is a gross understatement. In all my many years and places of travel, I have never been ripped off like this. It was very unexpected.

DO NOT USE VODAFONE!!! Use TIM. If I could give them zero stars, I would. Vodafone Italy are the most incompetent company I have ever dealt with!! Connection was a nightmare and took 6 visits after signing the contract. That wasn’t the worst part…try disconnecting!! They will continue to take money out of your account long after it’s cancelled. They limit their contact with you and keep transferring the blame to others inside their company. Customer service are rude and unhelpful. I am absolutely disgusted with their conduct!! Extremely unprofessional!

I have been a vodafone client for nearly a year, about 70% of the time my internet worked, it got to the point where even they were telling me to change company. I decided to change company. Wrote the “written” letter to inform them, they are now threatening me with legal action, telling me my contract is valid for another 4 months. Their telephone representatives are rude. I am truly disgusted with vodafone italia and am hoping to sort the issue with vodafone in the uk, where at least they are helpful

I'm no longer a customer (fiber FTTH 55eur/month), I canceled the service on the store and even returned the modem months ago.
It was on November 2024, it's now March 2025 and I'M STILL PAYING THE SERVICE!!!

There is no way to finish this nightmare, this is ILLEGAL and I've even delivered a refund letter via Poste Italiane which was NEVER ANSWERED.

Next actions will be legal, it is INCREDIBLE how they won't let go an unsatisfied customer. I don't even have the modem anymore, why can't I leave?????

Transferred to Vodafone Full Fibre last week and have just been told that their router has a range of 6 - 8
metres. What a waste of time, will be changing again at the end of my contract.

Vodafone is just straight garbage in Italy. “You can get up to 2.5gbps.” Go in the store because I am only pulling 100mbps, and I’m told “yeah it’s capped out at 100mbps in your area.” Now what I was told by the lady selling me the garbage ass plan was “you’re in a fiber neighborhood, you’ll get great speed.” Horse. Shit. If I could recommend Vodafone to anyone, it’d be my dead great great grandfather because he’ll probably get better service. Most lying ass company I ever dealt with. Bait and switch. Bullshit ass company. Stay away from Vodafone, and let that shit go to collections and never pay it.

If I could give zero stars, I would. This has been the most frustrating and disappointing experience with an internet provider I’ve ever had.

When the technician first arrived, all they did was leave the router at my home—they didn’t even bother to activate the internet. After that, Vodafone scheduled not one, not two, but FOUR different appointments for a technician to come and finish the job. Not a single one of those appointments was honored. Nobody ever showed up.

To make matters worse, customer service was completely useless throughout this ordeal. Every time I called, they seemed incapable of finding a solution. Instead of helping, they just insisted on scheduling yet another appointment with the same technician who failed to show up the first, second, third, and fourth time! When I asked them to contact the technician directly to sort things out, they told me they couldn’t even do that.

I’ve now been waiting for over a month for my internet to be activated, and it’s still not working. I’m done. The customer service is beyond poor, the support team leaves you high and dry, and the entire experience has been a nightmare. I’ll be switching to another broadband company as soon as possible.

Avoid Vodafone broadband at all costs. They’ve wasted my time, tested my patience, and failed on every level. Absolute rubbish service.

I had a problem with the activation of my business internet line, since i'm not a customer yet but i'm waiting for my filing to be completed it's impossibile for me to contact someone.
no one contacts me and i cannot contact nobody.... that really sucks!

Will they go bankrupt being ethical in their business practices?

They forced an additional plan to my contract without my consent, taking advantage of customer’s automatic payment, for sure knowing that they’d manage to steal some money before I would take a look at their paper monthly invoice they sent, which I just realized cost 3€ each. Useless piece of paper garbage that have unknowingly been paying for for 7 years.

this is not good value we pay too much because we have two line internet that they have not cut off the line of my husband name..this is not good..this is an illegal..we pay too much almost 1 year

the worst company, took 40 euros for nothing and refuse to give money back

Major yikes with this company! Transparency? What’s that? I wouldn’t recommend it to my worst enemy. Just skip it!