Voiceflex Reviews 

Toby took the time to understand the problem and then backed this up with running a call trace.

I’m operations manager for a reseller of voiceflex and have so much positive to say. Their hosted system Flow is truly market leading, I’m an experienced engineer of hosted systems like Gamma’s Horizon as well as having experience with Mitel, Samsung, Panasonic, Avaya, 3CX, WildX and 8x8.
Flow is truly market leading compared to all of them.
Their whole team has been so supportive with training, support, helping complete sales and develop better products. They’re one of the best suppliers I’ve worked with in 15 years of Telecoms and connectivity experience.
John Walford deserves special mention for his training and support to our company, not to downplay the significant input of others there too.
Truly recommended.

Always a good company to work with.
Voiceflex are our partner of choice when it comes to SIP products.
Support when needed is always there and normally able to fix any issues quickly!

We had issue with one way audio for one of our clients.

Alex was quick to assist and turned on logging for us to send over an example, once he examined the example he quickly fixed the issue.

Phoned the help desk as has an issue that we needed urgent help with, I was asked to raise a ticket and they will deal with it immediately.
The team at Voiceflex (true to there word) jumped on our problem and resolved our issue immediately.
Thank you Alex for your help.

Thank you again to Sean Walsh at Voiceflex for navigating the dark world of Openreach and not giving up on the most awkward ports! An absolutely relief to know we have such a great team taking care of our account. Thank you all!!

Sam Roe, was very helpful and persistent in trying to resolve a porting issue. Gave advise to give to the leaving host (Ridgewall) of the number and then followed up with BT wholesaler to gain the info to require the porting to go through after multiple failures.

Always a quick & helpful response with any issues I encounter while learning the new Flow phone system.

Cold called claiming to be EE - and even when challenged, they tried to give a fake EE number for verification. Don't fall for this company and do not part with any bank details.

I have read the response below,,,so here is the full review - the man who called did claim to be EE. However I googled the tel number as he was talking. I put it to him that the phone number came back to a company that was not EE and was based in St Albans (Voiceflex). I put it to him that he was not EE. He said that he worked for Voiceflex who were contracted by EE. I told him that claiming to be another company was illegal. I also told him that I googled the tel number and it came back to Voiceflex and there were 238 negative reviews of this number from people trying the 'hard sell'. Another also said that Voiceflex had claimed to be EE. So my review is a fair one. If your employees are making cold calls, then they need serious training on how not to con people. I checked the phone number again and it is Voiceflex's tel number.

Voiceflex are excellent. Business number porting can be a headache, but these guys make it easy. Always happy to help, impressively responsive, and reliable.

Special shoutout to Sean Walsh - he went above and beyond to do the impossible for me and help save a customer's number, the cause of which had nothing to do with VF. As a company focused on customer services, folks like Sean are the ones you want on the other end of the phone. Thanks guys

Never can i fault the service from the support team!

Voiceflex truly have an amazing support system and the engineers there make a difference, the fact that you can call the support team knowing that when some one picks up your query will be dealt with there and then. Lasantha has been around to help me for a long time know and his expertise are always appreciated top customer service !

Also want to say our account manager Wayne Nieuwoudt has forever been helpful with our account any questions queries or email his always there to help thank you again team for all the service you provide in both supporting our account and managing our needs and requirement.

Kind Regards,

Shah Alam

Head of Operations Coreconnect ( INIFI )

Terrible to work with, cannot ever get through to support on the phone and agents are often rude.

Lasantha is always really helpful and clear, and yet to find a question he cant answer - outstanding, thank you!

Always prompt and excellent support advice.
Top service from Lasantha

Outstanding service from Lasantha at VoiceFlex! Their professionalism and attention to detail truly stood out. Highly recommended

Lasantha - genuine VoIP hero. Long standing issue that he helped diagnose and troubleshoot, with a smile and plenty of flair.

Having dealt with a very difficult losing provider, Sean Walsh has been extremely persistent and patient with the whole ordeal and we've finally got to a resolution.

Massive thank you to Sean for sticking with it and being great throughout the process.

Voiceflex are a breath of fresh air - all of our queries or provisioning requests are dealt with promptly. Special shout-out to Steven McGowan who has been a star!