Some great clients out there, and am lucky enough to have been connected to them through the site. It is wildly frustrating, however, the high percentage voices chooses to enforce. More than that, th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A power shift! Most of my VO work used to come through Voice123, which is now an overpriced, underperforming "Pay To Play" platform promoting primarily poor opportunities. Voices.com has picked up the... See more
Company replied
I landed my first job within just a few weeks of joining the platform, which was exciting! However, I do wish audition access was a bit less restrictive. Since I don’t have the premium membership, I... See more
Company replied
Voices.com has been my go to "Pay To Play" casting site for almost 8 years. I get relatively good value for the money. It pays for itself every year. The only things that disappoint me are: They are,... See more
Company replied
Company details
Written by the company
Voices is the world’s #1 voice marketplace, with over 4 million registered users. Since 2005, the biggest and most beloved brands have entrusted Voices to help them find professionals to bring their projects to life. Voices helps match clients with voice over professionals in over 160 countries and 100+ languages and dialects.
Contact info
100 Dundas Street, Suite 700, N6A 5B6, London, Canada
- 519-858-5660
- support@voices.com
- www.voices.com
3.5
Average
693 reviews
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They respect the terms
They respect the terms of the jobs and of the payments. You can trust Voices.
August 8, 2024
Unprompted review
Reply from Voices
Hi Michael,
Thanks very much for leaving us this review. We're happy to hear that you've found Voices a trustworthy platform and one where you can count on integrity when it comes to respecting the job terms and payment. Wishing you continued success!
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You have to buy a premium membership…
You have to buy a premium membership just to apply for hires. I got one response from customer service initially. After I completed my profile, the promise was, that the profile would be reviewed. I contacted customer service, twice. No response. Don't waste your 100 bucks on it unless you're ready to waste 600 more on the off chance you may get a job.
July 28, 2024
Unprompted review
Reply from Voices
Hi Brady,
Thank you for sharing your feedback with us. Keep in mind that it can take some time on Voices to start to book work, and it can be more challenging with a guest membership.
To make sure that your profile and demos are tagged appropriately, more help can be found in our Help Center at: https://www.voices.com/help/knowledge/faq/talent-profiles and there are other articles there too that are helpful for talent starting out.
We also have the Resources Center, which contains The Beginner's Guide to Voice Acting - you might find that useful - https://www.voices.com/resources#talent
Our YouTube channel is another place that has hundreds of videos geared to help talent get the proper studio set-up and audition effectively - it can be found here: https://www.youtube.com/c/voices.
The guest membership provides the opportunity for private invitations, but our premium membership, which does come with a cost, provides daily job opportunities that match a talent’s profile and skill set, sent to the talent directly. Talent on our platform find a great deal of value in what we provide and find this to be a highly efficient way to book work. The membership fee also ensures that the premium talent on Voices are at the professional level required to meet the needs of clients.
We’re here to support you in whatever way we can. Wishing you all the best in your voice over journey.
Great experience
Great experience. Thanks to Voices.com I got a big voice over project.
July 23, 2024
Unprompted review
Reply from Voices
Hi Veronica,
Thank you very much for taking the time to leave us this review! Congratulations on booking a big voice over project. We're so glad that Voices is playing a positive role in your career and we wish you continued success! Thanks again for taking the time to write.
Unresponsive Customer Service…
I requested an edit on my first job agreement about two weeks ago from when the due date for the job was, and Customer Service has not responded. Why is it even necessary to have them confirm it, unless both parties disagree with the changes? Me and the client are stuck because of this. Will keep reviewing to update on the fact.
Update: After my original review it took them about a day or two to respond. It seems like a good platform, but don't request to edit the job agreement if you are going to request additional funds. If they could fix this issue with the amount of time it takes them to edit agreements, and lower premium membership costs, I could give them a higher rating.
-AV
July 13, 2024
Unprompted review
Reply from Voices
Hi there,
Thank you for taking the time to provide your feedback. We apologize for the delay in our response and we are currently in the process of improving the edit an agreement process in order to streamline requests like these. A member of our Support team has reached out to assist and we hope their response has resolved the issue. If you need any additional support or have any questions, please don’t hesitate to let our Support team know at support@voices.com.
We thank you for your patience and understanding!
An excellent platform for voice actors…
An excellent platform for voice actors finding work. As long as you are willing to put the time in, you will get good jobs with a wide variety. Easy to follow instructions and does a great job at being the middle man between yourself and the companies looking for voice actors.
July 3, 2024
Unprompted review
Reply from Voices
Hi Gaven,
Thank you very much for taking the time to leave us this review. We're happy to hear that your experience has been so positive on Voices and that you're finding a wide variety of jobs. We're very proud of the voice actors on the platform, and we wish you continued success! Thanks again for taking the time to write.
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Everything went great
Everything went great. I had such a great experience. voices.com is top rated in my book. I have worked with lots of VoiceOver websites voices.com is #1.
July 1, 2024
Unprompted review
Reply from Voices
Hi Gary,
Thank you very much for leaving us this review. We love to hear from voice actors and we're happy that you rate Voices so highly. Wishing you continued success in your voice over career! Thank you again for taking the time to leave a review.
Just wondering why I’m not being paid…
Just wondering why I’m not being paid and told my videoed didn’t meet 4K requirements when I already have an email from you a month ago saying it passed that check!!?
June 1, 2024
Unprompted review
Reply from Voices
Hi Melissa,
Thank you again for your feedback. A member of our team has reached out to you directly via email to explain the current situation. We're working with the end client and internally to reach a satisfactory conclusion for you. Please keep an eye on your email for further updates. Thank you.
I am looking into a fraud complaint…
I am looking into how to file a fraud complaint. I canceled by Premium account in April after retiring and I was charged US $499 for another year 10 days later. I noticed this only about 5 weeks later, and all attempts to get the money refunded have been unsuccessful so far (services ceased, and my cancellation was acknowledged on April 30th). This nonsense about service tickets being responded to within two days is simply not true.
May 9, 2024
Unprompted review
Reply from Voices
Hi Kevin,
Thanks very much for sharing this with us. We're so sorry you experienced this issue.
We've spoken to our finance team and your refund has now been processed. You should receive the funds back in 3-5 business days. Thank you, and we wish you all the best.
I have never been paid for the work I delivered
I received a private invite from a certain Dylan Brown to submit 10 videos in Italian, and I have never been paid after submitting them. I have been writing multiple emails, I opened several tickets on their platform and I've never received an answer. I submitted the videos nearly 2 months ago and I followed all the requirements for each video to be accepted but they completely disappeared. It is the first time that I have worked for this company, if I were in England I would report them to the Police Straight AWAY. Also, I've never received a contract for the job submitted, and this has been my fault never have asked for that... Open your eyes before working with this company... I pretend an answer and some sort of communication here, at this point!
June 24, 2024
Unprompted review
Reply from Voices
Thanks very much for letting us know. We're sorry to hear that you've had such a frustrating experience and have had trouble getting answers to your questions.
For future projects, we are working on making the submission process even easier and clearer, to save those who are submitting work and time. We are also working to make the corrections process smoother, so people are kept up-to-date on their submission status.
We’ve spoken to our team and it looks like your first submission of videos was not accepted because the files were not 4K and 60FPS, which was a requirement. We then sent through a request for corrections and your second submission was also not accepted because the files weren’t 4K.
While our team wants to approve as many files as possible, the requirements of 4K, 60FPS video, low background noise, and good lighting indoors and outdoors were not negotiable. We’re only able to approve and pay for files that meet the requirements.
We hope this makes sense, and we wish you all the best.
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This website is worse than fake,Get…
This website is worse than fake,Get Paid £15,000 per hour to "read online books",I signed up,No books on the website any where,All I got them asking me what Job do I have,Whats that about reading "online books",Part from that,No books at all,I got was a load strange other things on site,Scam Scam Scam,One of the worse websites what don't even make any sence what so ever
June 23, 2024
Unprompted review
Reply from Voices
Hi Dale,
Thank you for sharing your feedback. We're sorry to hear that you weren't happy with the experience you had on Voices. We looked further into where you might have seen £15,000 per hour to read online books and that amount per hour is very unusual and not something that would be on our site. We do have an audiobooks category as well as an online ad category, in addition to a variety of other types of jobs. When someone signs up as a talent, we ask them as part of the onboarding process to check off the types of voice over skills they have so we can match them to the right jobs.
We also have a help center at www.voices.com/help, which provides articles on how to set up your profile and upload demos so that you're matched to the jobs you're more interested in. Any strange jobs on the site or things that don't look right can be reported and our team will look into them and remove anything that shouldn't be there. Our support team can also be reached at support@voices.com.
Thank you for sharing your feedback and we wish you all the best.
On its way to become The Place for VO work.
Great platform for global exposure of voice actors if you are willing to put in the time and effort needed. Voices.com has improved a lot since I tried the first time. I would suggest asking the producers for more specific and detailed instructions in a standard format. A simple template requesting personality of the brand, tonality, pace and audio or video samples will make the process more efficient. Some jobs include this, some don't. It needs more consistency. I trust the Voices.com team will read this comment and implement it somehow. Other than that, I'm happy with the service.
June 21, 2024
Unprompted review
Reply from Voices
Hi Arturo,
Thank you very much for taking the time to leave us this thoughtful review! We're so glad you're finding Voices a great platform on which to grow your voice over career. We'll also pass along your suggestion around detailed instructions in a standard template format to our product team. Thank you and wishing you all the best in your voice over journey.
Payment is late and not paid in full
I just finished doing my very first job with voices. This was a video job where you submit ten different 40 second videos, and you will be paid $10USD for every approved video. I was only paid $20 USD on the 7th of June for the 5 videos that I submitted. Even after they requested that I redo at least two videos, I was still only paid $20 USD via PayPal. I was told over the message with PayPal that further payment will be paid at a later date. I then emailed support and still haven’t received a response. This is very disappointing since this was the first job that I have done through voices.
I don’t feel comfortable doing any more jobs until I am paid the remaining $30 USD that is owed to me for the five videos that I did.
June 6, 2024
Unprompted review
Reply from Voices
Thanks for letting us know. We’re sorry to hear that you’ve had a disappointing experience working on this project.
For future projects, we are working on making the submission process even easier and clearer, to save those who are submitting work and time. We are also working to make the corrections process smoother, so people are kept up-to-date on their submission status.
We’ve spoken to our team and someone has now reached out to you directly. We appreciate your work and patience with this project.
Reply from Voices
Hi Luciana,
Thank you for your feedback. Although you did not include very much information in your review, we looked into your case on our end and we see that you submitted files for the video project run by Voices.
While we wanted to approve as many files as possible, the requirements of 4K, 60fps video, low background noise, and good lighting indoors and outdoors were not negotiable. A member of our team has now emailed you directly.
The video project is a newer type of project for us and the volume of submissions took more time than anticipated to get through, in addition to the volume of inquiries. For future projects, we are working toward making the submission process even easier and clearer. We appreciate your patience.
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Payment
The payment with Dylan Brown was supposed to be on 15 june and it's 20 and I still don't have news from them. I also tried to contact the support on 17 june and still don't have a response. Still waiting to be paid for the videos and want to know when.
April 6, 2024
Unprompted review
Reply from Voices
Thanks very much for letting us know. We're so sorry to hear that you haven't yet received payment. A member of our team has now reached out to you directly.
The video project is a newer type of project for us and the volume of submissions took more time than anticipated to get through, in addition to the volume of inquiries. We are working hard to improve these processes so that people don't have to wait so long to hear back.
We appreciate your work and patience with the project.
I have a great experience with voice…
I have a great experience with voice and I am working here since 1 year and 24×7 customer support team available here. Company really doing superb. So I give 5 ⭐⭐⭐⭐⭐
June 18, 2023
Unprompted review
Reply from Voices
Thank you very much for taking the time to leave us this review! We're so pleased to hear you're having a positive experience with Voices, and we wish you all the best!
Update : Voices has send email to confirm the payment issue
Update :
Adam from Voices has contacted me regarding the payment issue, from what informed the payment has been made to the Agent (but not yet to workers). Unfortunately Agent (which I just know the name of) is not confirming anything yet and with the previous confirmed email that my submission is rejected eventho it following the criteria, i think they think they can hold the payment.
Hopefully with the email confirming that my work has been paid, I can get a hold to this agent so we workers can get our payment finally.
Thank you Adam and Voices team for the follow up.
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I think lot people fall to the same problem but I still want to escalate the issue because I didn't get any reply through CS or rep AT ALL.
I do the video recording project for them and despite following ALL the requirements they send me an email that the file I submit wasn't match the requirements which is the video must be 4K60FPS video. I check my submission and even re download the file as they require to upload it to GDrive, and it still show that the file is 4K60FPS even after redownload it from GDrive.
Not only me, lot of people in this project get the same treatment therefore non of us getting paid despite submitting correct file as per their requirements.
They ask us to sign a nondisclosure agreement, so it sounds legit and there is no detail of this project is somewhat "submit and we will see if you accepted" sort of things, it just looks like typical task that you will get paid as long as you submit the required job.
Hopefully I will get proper respond and payment this time because this is frustrating on how they have Collected A LOT of video and Data from freelancer, be able to use those files but no pay the freelancer who do the job for them.
Edit :
Dear Voices team if you want to check my email to your CS here is the case number #00644839
I got no reply from any of you or Dylan, the one who emailing me about the submission. Thank you
Edit 2 :
Thank you for the reply, please kindly let me know through email for the payment confirmation so I could provide my bank/paypal etc details since everyone in the project is already scattered and I couldn't trust any other party to handle this anymore.
Thank you
May 14, 2024
Unprompted review
Reply from Voices
Thanks very much for letting us know. We're so sorry to hear that you've had such a frustrating experience.
The video project is a newer type of project for us and the volume of submissions took more time than anticipated to get through, in addition to the volume of inquiries. We are working hard to improve these processes so that people don't have to wait so long to hear back.
We've spoken with the team and your files have been approved by Voices, but still need to be approved by the end client. Once we hear back from the client, we will process all approved files for payment as soon as possible.
Please also be assured that we are not using anyone's voice or image in any way outside of what is clearly laid out in the job description and the job agreement and would not use any files without proper payment. We take our commitment to this very seriously.
We appreciate your work and patience with the project. Due to its large scope, communicating every step is difficult but we will do our best to be as transparent as possible.
Voices.com are first rate
Voices.com are first rate. They work with you to guide you to achieving the best you have to give. They troubleshoot with care and expediency. And their videos and workshops align you with industry professionals who have your the best intentions in mind. I am learning a lot and booking gigs thanks to their care and experience.
June 6, 2024
Unprompted review
Reply from Voices
Hi Wade,
Thank you very much for leaving us this wonderful review. We're so glad you're having a great experience with Voices, taking advantage of the resources, learning a lot, and booking gigs! We're lucky to have talent like you in the Voices community. Wishing you continued success in your voice over career!
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Booking my first VO job was amazing and…
Booking my first VO job was amazing and comfortable with voices. Both the client and voices were extremely time efficient and easy to work with. I can’t wait to hear when done and Thank you voices!!!
June 3, 2024
Unprompted review
Reply from Voices
Hi Jarret,
Thank you very much for taking the time to leave us this review! We're so pleased to hear that you've booked your first job on Voices and that the experience was comfortable and easy. Wishing you continued success in your voice over career!
I was conned by a guy called Dylan from Voices
I was given a task by a guy called Dylan with instructions for a video project which I did and submitted the videos. Since the Dylan has cut off communication and even your support email does not communicate on the next step. It just left me feeling like I was scammed by voices and now I’m afraid what you’ll do to my videos. If you can’t pay then you probably shouldn’t use my videos and if there is anything going on communicate! To make things worse you sent me three congratulatory messages for a job well done but no one is telling me how and when I will be paid 🤔
May 26, 2024
Unprompted review
Reply from Voices
Thanks very much for letting us know. We're so sorry to hear that your experience with Voices has not been a positive one.
The video project is a newer type of project for us and the volume of submissions is taking more time than anticipated to get through, in addition to the volume of inquiries. We are working hard to improve these processes so that people don't have to wait too long to hear back.
We've spoken with the team and your files are still in the approval process, including needing to be approved by the end client. Payment would follow 60 days after approval by the client, which was covered in the agreement. One of our team members has reached out to you to communicate this as well.
Please also be assured that we are not using anyone's voice or image in any way outside of what is clearly laid out in the job description and the job agreement. We take our commitment to this very seriously.
We apologize again that this process has been frustrating for you, and we very much appreciate your patience.
They don't pay, they never respond
I worked on a video project for this company. I sent my part on time. They said in their email that my videos are approved and I will receive communication about payments in 10 days. Well... 10 days passed... and even longer time has passed... there was NO communication. I emailed the person who sent me that email THREE TIMES. No response! Absolutely none! I added another contact to the email thread from the past emails I've seen. NO RESPONSE! I added support team to the email thread and a ticket got created automatically. One week passed, still NO RESPONSE! I added the person from voices.com who recruited me. STILL NO RESPONSE! I am simply tired of waiting. This company is great at getting what they want from you but once the delivery is done, they go silent. They must be looking for free data. This has been one huge disappointing experience.
May 1, 2024
Unprompted review
Reply from Voices
Thanks very much for letting us know. We're so sorry to hear that your experience with Voices has not been a positive one.
The video project is a newer type of project for us and the volume of submissions is taking more time than anticipated to get through, in addition to the volume of inquiries. We are working hard to improve these processes so that people don't have to wait too long to hear back.
We've spoken with the team and your payment was scheduled for payout on June 7, so you should receive payment this week. One of our team members has reached out to you directly to communicate this as well.
Please also be assured that anyone who works with us will be paid and that we will never using anyone's voice or image in any way outside of what is clearly laid out in the job description and the job agreement. We take our commitment to this very seriously.
We apologize sincerely again that this process has been frustrating for you, and we very much appreciate your patience.
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