I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help again from Shelter
Great help again from Shelter. Thank you.
September 15, 2026
Unprompted review
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Great work by Shelter
I've tried several times to change names on extensions with no success, but today with Shelter's help it worked. I'm so pleased. It's veru frustrating when oyu follow instructions and they don't work. Shelter didn't give up until it was sorted. Great customer service!
September 15, 2026
Unprompted review
Had a small enquiry to change my direct…
Had a small enquiry to change my direct debit mandate. Shelter was very efficient, polite and helpful in my request.
Thank you Shelter
September 11, 2026
Unprompted review
Rude Behavior with Customer
Your sale person Mr. Vector is very rude. I used vonage for the last 2 years and now want to open a new account with you guys. I was taking some info. from him and he told me that I am wasting his time by asking question. This is a bad sign from a company. I thought vonage was a good company and he treats every person with respect but his behavior made he so angry. In the last he dropped my call and said I do not want to answer any question.
Totally 1 star rating from me for the sales department for new account set up.
September 9, 2026
Unprompted review
Password reset was very easy via chat
Password reset was very easy via chat. great service
September 7, 2026
Unprompted review
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I had a great experience with Shelter…
I had a great experience with Shelter from Vonage customer support. She was extremely helpful, professional and patient throughout the whole process.
I was having an issue with one of my extensions and Shelter took the time to properly understand the problem, work through it with me and get everything resolved. She explained things clearly and made what could have been a frustrating issue very straightforward.
Excellent customer service and a real credit to the Vonage team. Thank you again, Shelter, for getting everything sorted so efficiently.
Adam
Burg Boss
September 4, 2026
Unprompted review
Quick response and transfer to an…
Quick response and transfer to an agent.
Query solved quickly and politely by Panashe.
Very pleased with service. Thank you.
September 1, 2026
Unprompted review
Great experience with Shelter…
My experience with Shelter was very professional, efficient and straight forward. Refreshing! Thank you!
September 1, 2026
Unprompted review
Good experience with support team…
Good experience with support team through Chat. Shelter assisted me with my query
August 28, 2026
Unprompted review
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Shelter was really helpful with our…
Shelter was really helpful with our query
August 27, 2026
Unprompted review
Shelter was quick
Shelter was quick, honest, and efficient. Can’t ask for more than that!
August 27, 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a really great experience with Shelter Vonage. The service was professional, friendly, and well organised from start to finish. The team was very helpful, responsive, and made the whole travel process smooth and stress-free.
Everything was handled professionally, and I really appreciated their support and attention to detail. I would definitely recommend Shelter Voyage to anyone looking for reliable and professional travel services.
August 25, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful review! We're delighted to hear that Shelter provided you with such a professional, friendly, and well-organised experience.
It's fantastic to know that she was helpful and responsive and made the whole process smooth and stress-free. We'll be sure to pass your kind words on to Shelter — we're sure she'll appreciate the recognition!
Thank you again for your recommendation and for taking the time to share your experience.
Kind regards,
John
Vonage Business Support
ABSOLUTELY APPALLING, NON-EXISTENT CUSTOMER SERVICE.
ABSOLUTELY APPALLING, NON-EXISTENT CUSTOMER SERVICE.
THE ONLY TIME THEY CONTACT AND CALL YOU IS IF A DIRECT DEBIT FAILS. OTHERWISE YOU ARE ON YOUR OWN.
THE PERSON REPLYING ON HERE PRETENDS THEY HAVE SOME SORT OF SERVICE, IN REALITY, THEY DO NOT.
ALL CUSTOMER SERVICE IS OUTSOURCED TO AFRICA AND INDIA.
GOOD LUCK EVER REACHING SOMEONE WHO CAN HELP.
THE ONLY THING THIS COMPANY CARES ABOUT IS TAKING MONEY. THE FACT THEY PRETEND TO BE ANYTHING ELSE OTHER THAN THAT IS A PATHETIC ATTEMPT AT HIDING IT.
August 25, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're sorry to hear that you remain frustrated with your experience, and we appreciate you taking the time to share your feedback.
We understand how important it is to be able to reach someone when you need assistance. We aim to provide our customers with clear communication and appropriate support throughout their experience with us.
Regarding the suspension of the service, this was actioned in accordance with our Terms of Service and following the appropriate internal process. We appreciate that this may not have been the outcome you expected, and we understand your frustration.
We take all customer feedback seriously and will use your comments to help us identify areas where we can improve our processes and customer experience.
Kind regards,
John
Vonage Business Support
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Great customer service experience was…
Great customer service experience, shelter was so patient and professional and my main reason for the 5 star
August 25, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your fantastic 5-star review! We're delighted to hear that you had such a great customer service experience and that Shelter's patience and professionalism made such a positive impression.
We'll be sure to pass your kind words on to Shelter. We truly appreciate you taking the time to recognise her efforts!
Kind regards,
John
Vonage Business Support
Shelter Was Very Pragmatic
I was really frustrated by several customers service agents and how rigid Vonage can be.
However, on this occasion I spoke to Shelter who was very understanding and able to provide pragmatic support.
It's support agents like her that make customers want to continue using the service.
August 20, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your honest feedback. We're sorry to hear that your previous experiences with our customer service left you feeling frustrated.
We're very pleased, however, that Shelter was able to provide the understanding and pragmatic support you needed. We'll make sure your kind words are passed on to her — feedback like this is a wonderful recognition of the difference our support teams can make.
Thank you for continuing to choose Vonage, and we hope your future experiences with us are just as positive.
Kind regards,
John
Vonage Business Support
Had problem with resetting the password…
Had problem with resetting the password and Shelter helped me solve the problem very efficiently.
August 18, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review! We're delighted to hear that Shelter was able to help resolve your password reset issue quickly and efficiently.
We'll be sure to pass your kind feedback on to Shelter. We really appreciate you taking the time to share your experience!
Kind regards,
John
Vonage Business Support
Great tech support
We have been customers of Vonage for many years and have always been very happy with the service. I used tech support today and Shelter was brilliant, getting everything I needed changing quickly and efficiently.
August 18, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for being a valued Vonage customer for so many years! We're delighted to hear that you've consistently been happy with our service and that Shelter provided such brilliant support today.
It's great to know she was able to make the changes you needed quickly and efficiently. We'll be sure to pass your kind words on to her.
Thank you again for your continued trust and support!
Kind regards,
John
Vonage Business Support
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I had an issue that needed to be…
I had an issue that needed to be resolved which was a little more trouble than a usual case. The agent Shelter was great , called me and solved my issue promptly. Nice to speak to real people :-)
August 18, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your fantastic review! We're delighted to hear that Shelter went the extra mile to resolve your issue and took the time to call you directly. We're especially pleased that she was able to get everything sorted promptly.
We'll be sure to pass your kind words on to Shelter. We agree — sometimes it's great to speak to a real person! 😊
Kind regards,
John
Vonage Business Support
quick and efficient response from…
quick and efficient response from Shelter today. Really helps when busy.
August 17, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind review! We're delighted to hear that Shelter provided you with a quick and efficient response, especially when you're busy.
We'll be sure to pass your feedback on to Shelter. We really appreciate you taking the time to share your experience!
Kind regards,
John
Vonage business support
Shelter has been the most helpful…
Shelter has been the most helpful person I have encountered at Vonage. She got my system up and running and customised in no time! Thank you Shelter!
August 12, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your fantastic review! We're delighted to hear that Shelter was able to get your system up and running and customised so quickly.
We'll be sure to pass your wonderful feedback on to Shelter. It's great to hear how helpful and supportive she has been throughout your experience.
Thank you again for taking the time to recognise her efforts!
Kind regards,
John
Vonage business support
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