Vox Reviews 

The false advertisement, the hidden cost and the fact that they make sure you not aware of this . I recently took the 90 days discount promo for 409pm and for the 90 days. I only pay once the 409 amount

I have had the worst experience with Vox. After 2 weeks of calling/contacting Vox everyday, I still had no internet. The Vox agents over the phone were disrespectful and treated me like a burden, none of them would actually listen to what my problem was and in the end they blatantly refused to activate my line. Even canceling is an issue. I requested to cancel the order since I never received any service and I had no internet, now they're holding my line hostage so I can't even move to another ISP. 3 weeks of no internet thanks to Vox.

Good morning, XXX.

Thank you for your review.

Kindly note that we have received the details of your complaint via our other complaints channels, and will keep you updated on the progress of your complaint on the original query logged. 5 Days later and we still don't care...

Kind Regards,
Standard response
We dont care

I have had a wonderful experience with Carmen Ras. She was very helpful and friendly.

Keep up the good work Carmen, your friendliness will attract alot of customers 🌻

Truly the best experience I had so far. I dropped another service provider and the same day, Vox was like angels on the side of the road and help get us connected within a few days! Their handovers between departments are amazing !! Wifi works great!!

Process went smooth, quick and very professional.
Big thanks to Andries

Useless Vox I had a 400mb line they Vox kept reducing my speed down to 100 if not lower I buffer on stream. Every 2 month I would call to restore my speed
I’m too old too grumpy for bad service

Wow what a business to deal with! The frontend development of the home screen were you can access your profile and manage accounts are really stunning and you would think it would carry over to the backend of the business as well but alas it doesn’t. Its like buying a nice new pair of Nikes only to find out later that you shoes are Chinese made and it doesn’t deliver what was promised. I at this point where Im starting to know the call centre agents by just their voice. In one day I had to speak to 9 different people and still couldn’t get my account sort. Now it’s a new month, it is still showing my old line which according to my new account manager is not active, but on their wonderful frontend it shows that it was suspended. Because of the suspension, my new line is not working. I have already spoken to a few agents and they transfer me from the one to the next. Whatsapp is a joke and you can only get a responses from a chatbot which is useless if you try and sort out your account before 8 in the morning and facebook, promises but never delivers. If zero stars was an option, it would be a zero stars from me

Absolutely useless!! Vericred threatening my mother for almost 2 years about blacklisting her. There were two orders that got mixed up, the one router is still in the original packaging and never been used or connected. Yet they insist with VERICRED to keep putting charges on her non-existent account that should not even be active. I have sent countless emails saying they must let us know if they would like to collect the router or if we should drop it at the nearest VOX Office - no reply, the emails go quiet for a while as do the phone calls and it starts up again. My mother is 70 years old - for goodness sake - she doesn't need to deal with this!! Reference number - CONFIDENTIAL INFORMATION FOR Ref No: 10001111586846

Easy process. Great service from Carmen Ras.

Carmen Ras gave me a great service, explained the deals clearly so i know what i am getting into.

The quality of service I received from my 1st contact with VOX is giving me hope that I have made the right decision when choosing them as my ISP. Andries Els made the application process an absolute pleasure with his energetic approach and willingness to go the extra mile to ensure everything is in order for a smooth process. If this is the quality of people they employ and kind of experience I can expect from VOX going forward, I am in for a long relationship with them.

Quick response and friendly assistance

Hassle free to sign up, only took a few minutes, very friendly and helpful assistance from Carmen Ras my assisting agent.

Been disconnected for 5 days now. Have phoned support every day, to no avail. Tickets being closed without any resolution. Terrible experience.

Melissa Meroul helped myself and my friend Nancy out. She was very well spoken and professional. There were some technical difficulties with the call but she was sure to call us back to resolve everything. It was an excellent customer service experience.

I am extremely disappointed with the service I have received from Vox Telecom.

After cancelling my contract, I informed Vox on multiple occasions that I did not have the time or means to return their router myself. I was assured that a courier would be arranged to collect the equipment from my home, but this never happened despite several follow-ups.

Since then, I have sent numerous emails and made multiple phone calls trying to resolve the matter, yet Vox continues to charge me for equipment they failed to collect. To make matters worse, the representative who recently contacted me regarding this issue was rude, unprofessional, and completely unwilling to assist in finding a solution.

As a customer, I have made every reasonable effort to cooperate and resolve this matter, but Vox has failed to honour their commitments and provide acceptable customer service. If this issue is not resolved promptly, I will have no choice but to refer the matter to my legal counsel for further action.

I would strongly advise potential customers to consider this experience before choosing Vox Telecom.

I've had an frustrating experience with Vox. They sent an email announcing new prices. I requested a downgrade then was told it's for new clients only. I asked why they sent it to existing clients then. I asked whether I could cancel and have someone else come in as a new client.
We then called and was told that it was possible but there was a waiting period due to limited quoted.
I found the whole thing non-transparent, saying one thing and then going back on it.
I asked for my contract, they sent a document with no signatures but my information was typed on. The second one was a quote, with the quote expiry date on.

I therefore requested cancelation 2nd April, they cut the line just before the of end April as we went with Web Africa. Now I'm being invoiced for May.

When the lady said no claw back fees, I took it no further fees were required. She did not explain clearly from the get go and now I'm still stuck with paying when we did not even use their services.

I would like to extend my sincere appreciation to Darryll Barns for the exceptional service he provided in setting up my business domain and email services.

From my initial enquiry with VOX on Monday, Darryll handled everything with remarkable efficiency and professionalism. By Tuesday, my domain and email accounts were fully set up and operational. The turnaround time was outstanding and far exceeded my expectations.

Darryll was responsive, knowledgeable, and kept the process simple and stress-free from start to finish. It is rare to receive service of this calibre, and his commitment to customer satisfaction is truly commendable.

Thank you, Darryll for your excellent support. I would highly recommend both Daryl and VOX to anyone looking for reliable and professional business email and domain services.

Marlene Van Heerden is THEE BEST CONSULTANT In The Whole World!! She spent 1 hour after duty time to assist me with a Manual Payment!

She is patient and willing to assist us. God Bless Her!!!!